"I have service animals, and I was unaware that they had strict policies as it is not disclosed when I book the room. It was a very stressful situation. In the end I was allowed to stay in the room. I had four service animals as there was two of us traveling with service animals have stayed at the property a couple of times before my family stays at the property the trash outside the end of the building was overflowing. There was not room to put any more trash in trash was blown all over. I took my animals out to use the restroom. They had booked the whole lower level. I was told to the Bird hunters who had dogs large dogs who had defecated all over the side and the fecal was not picked up so it was very difficult to navigate when taking my animals to use the restroom as I brought dog bags myself to remove the dog fecal the last night we stayed the room next to us was occupied with people with small children, but were very loud, jumping around, shaking the whole building and walls banging so my day was very unpleasant this time and very stressful upon check-in will probably stay at a property in Springfield next time"
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