Search Hotels Near Monica A and Charles A Heinbold, Bronxville

"Clean room"

"Breakfast needs work and front desk staff need more training on customer service and making customers feel welcomed "

"Yes"

"Too much noises in the hallway."

"Staying at the Hampton Inn & Suites in Yonkers was comfortable. The property looked clean and reception staff was very helpful. There was a foul smell in the hallway near my room. When I reported it, they took care of it immediately. The room was inviting, however there is a sign in the bathroom that says they only clean every other day. I stayed 3 nights; and no one ever cleaned my room. The shower appeared clean, but there was buildup on the caulking that came off after I had a shower. It appears as if the housekeeping staff may have cut corners when they cleaned. The bed was comfortable. Having a mini-fridge and microwave in the room is a convenience. The complementary breakfast was good. I was surprised that they served scrambled eggs, sausage and even freshly made waffles in addition to a continental breakfast. Overall, my stay was comfortable, but housekeeping needs a little improvement."

"Breakfast was good . Staff was friendly. Room was clean "

"Second visit was better then the first one."

"We never got to stay because THERE WAS ANOTHER FAMILY THERE. THAT WOMEN SAID SHE WAS RENTING THE HOUSE FOR ANOTHER MONTH. "

"I booked this place for 2 different times during my week stay. On the first 2 night stay, there was an emergency and the host had to relocate us to another location that they said was larger and just as accommodating. We arrived and only had 1 shower for 10 people and the property was 30 min further than planned. There was nothing given in return for the inconvenience or extra miles or time it placed on our trip. They reassured us when we were coming back into town that we would be able to stay in the original location which was true. Unfortunately, upon arrival there were only 4 beds in the home (to sleep 8) we reserved this stay for 12. There were also 7 towels. When I reached out to the host she said they would take care of it the following day and send someone to set up another mattress. I told them that was not acceptable and we needed somewhere for people to sleep. They told me they wouldn’t do anything because it was Easter and their employees were home with their families. Nobody came for the duration of the time. We were sleeping on couch cushions on the floor and thin sheets. It was very disappointing, I would never recommend this place. Our feet were also filthy just from walking around the house. Look somewhere else. I’m not hard to please, so the fact I’m writing a review is enough said. "