"Lovely pool area - this is what makes the place a good spot. Check in was not great, no rooms ready, also guests being told they could not have a third bed in the room even though that is what they had reserved - awkward! Spent $50 for 2 drinks & a snack in the bar while waiting (past check in time) for room to be ready. Received a text saying it was ready, then spent 15 minutes back at front desk to pick up keys, to be told it actually wasn’t ready. Ironically despite not being able to get into our room on time due to their mistakes, they refused to give us any grace in a late check out the next day. This could be a high quality place if front desk and management showed more care and attention to detail for guests. The restaurant and bar area is really beautiful, but again there was a disconnect between staff and guests which led to delays and a general sense of a lack of cohesiveness or communication between staff. Also no phones in rooms and cell service is terrible there - making it difficult to talk to anyone at the front desk. Would love to see some improvements in how guests are treated because it really is a beautiful location and has so much potential."
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