Mountain Lakes hotel guide. Hilton Hotels hotel in Mountain Lakes, New Jersey

"Breakfast was amazing. Room was clean!!! The servers/staff during breakfast was amazing. "

"Hotel was great for location and price. The two girls fro morning staff attitudes could have been better being it’s a busier hotel and many people have needs so their irritation when questions were being asked or assistance needed was very disappointing. There is not enough parking so it took 30 mins before I was able to ask and get parking in no parking zone at hotel staff suggestions the $17 a night parking is unjustified and I would like a refund as I truly did not use the lot at no fault of my own. "

"Airport shuttle was a total chaos. I ended up taking an Uber. "

"Breakfast was good. Lady working the tables was friendly and wiped our table for us and got water for my mother in law who was coughing "

"Nice"

"Yes"

"I stayed at this hotel for one night because it was close to the airport and I needed to be in NJ briefly. Unfortunately, the experience was very disappointing. The lobby is beautiful—clean, modern, and exactly what you see in the photos. That’s actually what led me to book the hotel. However, the rooms are a completely different story. When we checked in, I specifically asked if there were more updated rooms, since I assumed the hotel might have renovated sections. The front desk staff member was very kind and helpful, but the first room we were given was in really poor condition—chipped paint everywhere, a bad smell in the bathroom, and visible mold in the vent. It felt neglected and far from clean. We asked to switch rooms and were told the only options were the 10th floor or the 1st floor. Since the 10th floor looked just as worn down, we chose the 1st floor. The staff member did warn us it might be noisy due to the pool and said the pool closed at 8 PM, which seemed reasonable. Unfortunately, the noise was not from the pool. There was constant yelling, screaming, and doors slamming throughout the night. It felt chaotic and made it very difficult to relax or sleep. The second room was still in rough shape—more chipped paint, run-down finishes, and the towels were dry and rough. At times, the room even smelled like cigarette smoke, likely coming from a nearby room, which was really unpleasant. I do want to note that every staff member we interacted with was extremely"

"We stay here often"

"The room was clean, staff was pleasant. "