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"Do not stay here. Issues experienced during our stay • Breakfast was not included, despite us believing we had paid for accommodation with breakfast included. This was disappointing and unclear at booking and check in. • Water frequently did not run at all in the rooms. • When water was available, there was little to no water pressure, making showering and basic hygiene difficult. • Toilets often would not flush. • When toilets did flush, they regularly blocked, creating unhygienic and distressing conditions. • Room key cards consistently failed to work throughout the entire stay, repeatedly locking us out of our rooms. • Staff would reset one key card, only for the other cards assigned to the same room to stop working, meaning the issue was never properly resolved. • There was a strong and persistent smell of sewage in and around the rooms. • Bedside lamps in each room would not turn off at all, impacting sleep and comfort. • At checkout, the hotel attempted to charge us for minibar items that were never used, totalling approximately 1500 baht across four rooms. • Management verbally agreed to refund one night for all four rooms and instructed us to process this through Hotels.com, however the hotel has since ignored all refund requests and follow ups from Hotels.com. • After checkout, communication and accountability completely stopped, continuing the poor service well beyond our stay."

"Staff were very helpful and friendly beach was easy to access "

"wow, we love this hotel first off. We got a room with the sea facing view and we did have a beautiful ocean view. The room was absolutely beautiful. The hotel grounds, immaculate, and all of the architecture was so interesting and perfectly planned. The staff were beyond friendly when we showed up to breakfast 10 minutes early they open the door and welcomed us in and on our last day we had to leave even earlier than that they opened breakfast just for us now that’s what I call Service! We enjoyed eating out by the pool and watching the fire show. Keith Richardson we are really hoping to come back to thailand and stay at Devasom again in the future."