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Ulasan untuk Taj Santacruz

5 out of 5
Taj Santacruz
Chhatrapati Shivaji Intl. Airport, Domestic Terminal, Santacruz East, Mumbai, Maharashtra

Ulasan

9,2

Luar biasa

Penilaian 10 - Sangat Bagus. 348 dari 457 ulasan" "
Penilaian 8 - Bagus. 60 dari 457 ulasan" "
Penilaian 6 - Cukup Baik. 22 dari 457 ulasan" "
Penilaian 4 - Buruk. 7 dari 457 ulasan" "
Penilaian 2 - Sangat Buruk. 20 dari 457 ulasan" "

9,6/10

Kebersihan

9,2/10

Staf & layanan

9,4/10

Fasilitas

9,6/10

Kondisi & fasilitas properti

9,2/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Praveen

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Found bed bugs in the room we stayed. Didn’t expect this from taj . Very disappointed
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Gurvinder

Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Sameer

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful hotel!
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Amit

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
We stayed here for a night with children. There were electricity problems from 12.30 am for about 4 times. No electricity for more than an hour. All contact numbers to staff immediately went busy. The rooms were not ventilated and we felt suffocated. Next morning, no apology from staff, no check back if we enjoyed our stay. Overall poor value for money. Cafe service extremely slow. Order did not arrive for 35 minutes - when it did, they erroneously made two club sandwiches instead of one. Wish they told us it comes we get fries on the side, as we ordered separate fries! Pricing quite exhorbitant - INR4400 for one club sandwich, one fries, one hot chocolate and two coffees. Macchiato was served in large cup filled only little more than quarter way up. Was changed when we pointed out. Way to swimming pool was through a banquet area privately booked by someone else. Felt weird. The property is not of the standard as other Taj properties. On positive side, the light entertainment by way of singers at dinner and Santoor player at breakfast were good. The spread over dinner and breakfast was good. Swimming pool was maintained at good temperature. No mosquitoes.
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Bhudipa

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The room was disappointing: booked a twin runway view but half the view was obscured due to the building design itself. The furniture was stained and it seems only the visible areas cleaned, e.g., I dropped a pen which rolled under the bed, when I reached to retrieve there was dust, hair etc. Bath plug got jammed, had to call maintenance to open it. The rooms aren't well soundproofed, easy to hear neighbouring rooms and corridor noise. Food was okay, breakfast the usual buffet spread plus some made to order items. Staff were hit and miss, pleasant and consistent at Tikri, elsewhere not so much: ignored by the concierge; when my sibling checked in a day after me rather than checking their ID asked to see mine again, when I asked why, as mine should already be on the system he started shouting at me. The hotel is very busy with high turnover of guests, there seemed to be some people sneaking in: over my 2 night stay I noticed women hanging around by the lifts waiting for others to get in and swipe their key cards. Due to our terrible stay at taj palace, the GM treated us to dinner, nice gesture but unfortunately ruined by chief nitin: he claimed that taj helped guests during the 2008 attacks due to their branding, "guest is God". I couldn't believe he used that incident in an attempt to protect the taj brand. Hugely disrespectful to all that lost and sacrificed and highlights how unscrupulous taj brand is.
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Rajveer

Disukai: Kebersihan, fasilitas
Location and room size is amazing
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

MohamedHydrosJassem, Sharjah

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Abdulelah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Ajay

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent hotel and friendly staff, enjoyed my stay
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Amandine

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing hotel and the staff went out of their way to make us feel at home. This was our 1st experience of India and they got us so comfortable. It really helped the children cope with the hustle and bustle of Mumbai
Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Kevin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Received an upgrade at check-in. Excellent experience.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Omkar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Taj Hotel is excellent, I gifted this stay to my parents on their Wedding Anniversary, they loved it, Taj offers Birthday Cake service so I opted for it. but there was no way to tell them it is not a birthday, when my parents arrived the entire room was filled with balloons and Happy Birthday messages, I wish they could reach out and ask for more details. or if there was a way to tell them that the cake is for anniversary or other function and not for birthday so that they can decorate the room appropriately. apart from that the rest of the stay was excellent, my parents were happy with their experience.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

dai

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
満点
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Ashwini

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great property and very friendly, welcoming staff
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Taro

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
食事も美味しくスタッフのサービスも素晴らしい。 勿論部屋も言う事なし‼️ トランクも両開きのまま置いて整理できるしシャワールームとゆっくりとしたTOTOのバスタブ。 不満なのがバスタブの栓が壊れていてお湯が抜けない！スタッフを呼んでどうするのか見ていたら平たい金具でこじ開けていた。 プッシュ式の栓で押し付けるとバネの力で開く様式だったのでスプリングが駄目になっていたわけだ。 コレが私の部屋だけでは無く友人の部屋もそうだったのでホテル側は知っていたという事だ。 ならば治しておくか時間がなければその旨教えてくれて工具を置いててくれれば良いのにと残念だったので星一つ落とします。
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Prashantha

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property close to airport. Great staff. Loved our stay.
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Prashan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024

10/10 Sangat Bagus

Nishant

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

tirath

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
awesome property & good staff
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

RANJAN

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Simla

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I love Mumbai and the hotel stay made it more spec
Amazing property. Great location and really friendly staff .. loved and enjoyed my stay .. will be back
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

Shraddha

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Enjoyed out stay! Brunch buffet is excellent so is the service and property overall.
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

sekhar

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location for travelers, best service, and has all the amenities. Breakfast buffet was great
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Mehraban

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024

8/10 Bagus

Rakhee

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

JATINKUMAR

Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Parapti

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great stay
Good overall experience. Staff were friendly and helpful, especally in the start. Towards the end, some of the concierge/front desk staff were providing wrong information and did not seem very keen. But overall, a great hotel.
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Vineet R

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Relaxing
relaxing . Food was amazing
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Vineet R

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Rishi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Superb
Great stay, gifts provided to the kids. Breakfast was superb. Service was fantastic.
Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Heather

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great. Our only complaint was that the airport transfer vehicle did not have enough space for our group and luggage. There was no option to get a second or larger vehicle.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Andrea

Disukai: Staf & layanan, kondisi & fasilitas properti
My 2nd time staying here. I love the rooms. I stayed in a 524sq foot “city view” room. I love the layout as there is sooo much space. There’s enough space to do yoga and there is a hallway that separates the bathroom from bedroom and even the closet and vanity. I really like the rooms a lot. My only issue this trip was the place was incredibly busy. There’s a wait for check-in and is very hectic & feels like people are on the wall street floor! Thus sometimes the front desk takes hours to return your call! I had to call many times over course of 3 hours just to extend my stay. Morning of checkout I couldn’t get thru to the bell hop that morning and had to lug my own heavy 40kg worth of suitcases downstairs to find there was only 1 guy working and checkout was also a madhouse. While they have a lot of staff they need to hire double. I also was turned off by the expensive food menus which seemed even more expensive than US hotel dining. It only encouraged me to leave the hotel and eat or I ordered from Swiggy. But they need to really lower the prices of their dining bc I’m a high net worth individual and did not think it was okay.
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Andrea

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Parapti

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Best service
Amazing service, well trained staff sweet and welcoming!
Menginap 2 malam pada bulan Desember 2023

6/10 Cukup Baik

Vishal

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Atul, Lubbock

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Ruchi

Menginap 3 malam pada bulan Desember 2023

4/10 Buruk

Kuldeep

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
It’s daunting to start writing this review because I only have two good things to say about the stay among a myriad of complains. The room was spacious and clean and the food at breakfast was good. Almost all the plates at the breakfast buffet had a stain or food fibre stuck to it. They don’t have options for single origin coffees. The Lavaza machine coffee was expired and tasteless. Even the decoction they use for south India filter coffee is a pre mix and tastes more of preservatives and less of coffee. Can’t believe one can’t have a freshly brewed cup of coffee here. Speaking about cleanliness, the wine glasses we asked for in the room were dirty as well. The security at the entrance flipped over the birthday cake I had with me in their luggage machine. Later, an in room dining personal brought us a cake and along with it the bill for it. Not that I had asked for a cake to begin with, but if you’re trying to make up for your staff’s mistake why would you want to charge me for it. Overall an extremely underwhelming experience.
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Sumeet

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Sandeep, Richmond

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Another pleasant 5-night stay at the Taj, this time with my 2-year old toddler. Both of us had a great time with wonderful and caring staff and good facilities. My only gripe would be that children's activities were not communicated to us so ended up missing a play time on Saturday at Tiqri and another group activity on one of the weekdays. Also Expedia clearly mentions that hotel has nanny/ babysitting services which is not the case I was told at check-in. Overall an enjoyable stay and will definitely stay again. Special mention of Tiqri staff Jagruti, Siddhi, Rahul and many others. Also shout out to the club lounge staff as well. Sonia and another lady at the reception were very warm and friendly towards my toddler and made her feel comfortable.

10/10 Sangat Bagus

Satish

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
super quiet and good size room, bathroom. Staff really knows how to make guests feel wonderful and welcomed.
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect stay!
Absolutely luxurious and amazing food!
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Harpreet

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Did find a dead cockroach in the bathroom but it was dealt with swiftly
Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Sunil, San Ramon

Traveler bisnis
Disukai: Fasilitas
Tidak Disukai: Staf & layanan
A property that can be great but let down by lack of professional staff. The place is constantly noisy with the staff talking loudly at night walking the hallways. The check-in staff is lacking professionalism.
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Avani

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
5*
Truly 5 star from start to finish. Excellent meals. Beautiful pool. Loved it
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Anupama

Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Lalit

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Tatsuyuki

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Arun

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Booked 2 night for my parents traveling back to India from usa. Airport pickup was smooth and efficient. Room was great , food was excellent. I will stay there next time I visit India.
Menginap 2 malam pada bulan Oktober 2023