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Ulasan untuk Waterstones Hotel

4.5 out of 5
Waterstones Hotel
Off International Airport Approach Road, Marol, Andheri - East, Mumbai, Maharashtra

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 136 dari 314 ulasan" "
Penilaian 8 - Bagus. 86 dari 314 ulasan" "
Penilaian 6 - Cukup Baik. 50 dari 314 ulasan" "
Penilaian 4 - Buruk. 21 dari 314 ulasan" "
Penilaian 2 - Sangat Buruk. 21 dari 314 ulasan" "

8,4/10

Kebersihan

8,2/10

Staf & layanan

7,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

6,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

wendy

Menginap 2 malam pada bulan Maret 2022

10/10 Sangat Bagus

wendy

Menginap 3 malam pada bulan Maret 2022

10/10 Sangat Bagus

prashant

Menginap 1 malam pada bulan Februari 2022

10/10 Sangat Bagus

Minyoung

Menginap 2 malam pada bulan Februari 2022

6/10 Cukup Baik

Seungsoo

Menginap 2 malam pada bulan Februari 2022

10/10 Sangat Bagus

Vidhi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good experience
Menginap 1 malam pada bulan Februari 2022

10/10 Sangat Bagus

Asif

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Very Good
Recommended. 5 star
Menginap 1 malam pada bulan Februari 2022

2/10 Sangat Buruk

Ankit

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2022

6/10 Cukup Baik

John

Menginap 2 malam pada bulan Februari 2022

2/10 Sangat Buruk

Charanbir

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
NOTHING!!!!
Menginap 2 malam pada bulan Januari 2022

6/10 Cukup Baik

SANCHETA

Menginap 2 malam pada bulan Desember 2021

10/10 Sangat Bagus

kaustubh

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location is very close to airport. Airport shuttle was prompt. The staff is very courteous. One must try the restaurant here , the food is delicious. Loved the ambience. Will surely visit again.
Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

Milind

Menginap 8 malam pada bulan Desember 2021

6/10 Cukup Baik

Sanjay

Menginap 4 malam pada bulan Desember 2021

8/10 Bagus

umesh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was good. Pretty satisfied. The only comment Getting WiFi Was a struggle. That is what I didn’t rate it as excellent
Menginap 9 malam pada bulan Desember 2021

2/10 Sangat Buruk

Gaurev

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Had one of the worst experience visiting this property. No doubt the property is clean, but, they don’t have proper staff to care of it. The management is so pathetic that they even charge for WATER which not even the biggest brands in the world do. I visited this place with my family and had booked 2 rooms, thinking that the property would be nice and our stay would be good, however, it was the worst experience, specially from the staff which is not at all responsive. There are only few selected persons who were helpful, apart from that would not recommend this place specially to families..
Menginap 3 malam pada bulan Desember 2021

10/10 Sangat Bagus

AASHIK

Menginap 1 malam pada bulan Desember 2021

10/10 Sangat Bagus

Pavitra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
We had a great time. Staff was very hospitable. Food was amazing.
Menginap 2 malam pada bulan Desember 2021

4/10 Buruk

Swapnil

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The service is terrible
Menginap 1 malam pada bulan Desember 2021

2/10 Sangat Buruk

Kunal

Menginap 6 malam pada bulan November 2021

2/10 Sangat Buruk

Ansh

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Cheap Hotel disguised as a 5 Star
Cheap facility being disguised as a 5 Star. I have stayed in 5 stars before not like this one. Better to go with a proper brand. For starters, the service was bad. Food was beyond horrible and cold. Took them forever to bring appetisers and even when they arrived they were stone cold. Room interiors were not of a 5 star standard. I could barely categorise it as an expensive OYO.
Menginap 4 malam pada bulan November 2021

2/10 Sangat Buruk

Nahush

Menginap 2 malam pada bulan November 2021

4/10 Buruk

Garima

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan November 2021

6/10 Cukup Baik

Sona

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
The place is different from the pictures.
Menginap 3 malam pada bulan November 2021

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good place, good food but needs updated decor.
Food and dining room staff were amazing. Lobby manager Karan went out the way to help us. Front desk check in staff was good, checkout staff person was rude! Needs learn more politeness to be in hospitality business. Rooms badly need updated decor and need to be more functionally efficient.
Menginap 4 malam pada bulan November 2021

10/10 Sangat Bagus

Ambuj

Menginap 1 malam pada bulan Oktober 2021
Tanggapan dari General Manager- Waterstones Hotel & Club pada tanggal 20 Okt 2021
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.

2/10 Sangat Buruk

Kaivalya

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worst hospitality, bad service
Hospitality was worse. There was no hot water, no wifi. Staff was not friendly at all. Overall worst experience. Would not recommend this hotel to anyone.
Menginap 1 malam pada bulan September 2021
Tanggapan dari General Manager- Waterstones Hotel & Club pada tanggal 10 Sep 2021
I would like to take this opportunity to thank you for taking the time out to write a review, further to your experience at the Waterstones Hotel. I regret to know that you did not have a satisfactory stay experience on your recent visit to the hotel and several of our systems did not deliver. I have shared your feedback with my team to ensure that the issues are redressed and you receive the highest level of service on your next visit. We value your patronage and look forward to welcoming you back soon.

10/10 Sangat Bagus

KIKOMEKO

Menginap 3 malam pada bulan Agustus 2021
Tanggapan dari General Manager- Waterstones Hotel & Club pada tanggal 19 Sep 2021
Dear Guest, Greetings from Waterstones Hotel, At the outset, allow me to thank you for the perfect star rating and hope to welcome you back soon.

4/10 Buruk

Jigna

Bepergian bersama keluarga
Hospitality sucks at this place.,..service poor...
Menginap 1 malam pada bulan Agustus 2021
Tanggapan dari General Manager- Waterstones Hotel & Club pada tanggal 20 Agu 2021
Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to all the respective departments and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari General Manager- Waterstones Hotel & Club pada tanggal 26 Jun 2021
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Juni 2021
Tanggapan dari General Manager- Waterstones Hotel & Club pada tanggal 26 Jun 2021
Dear Guest, We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation

10/10 Sangat Bagus

Vipul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2021
Tanggapan dari General Manager- Waterstones Hotel & Club pada tanggal 13 Jun 2021
Dear Mr. Vipul, We are truly delighted that our facilities and services were up to your expectations. We at waterstones hotel, Mumbai look forward for your next visitation.

10/10 Sangat Bagus

Vishal

Menginap 1 malam pada bulan Juni 2021
Tanggapan dari General Manager- Waterstones Hotel & Club pada tanggal 9 Jun 2021
Dear Guest, We trust you enjoyed your stay with us and we are looking forward to your next visitation.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti
Place
Menginap 1 malam pada bulan Mei 2021
Tanggapan dari General Manager- Waterstones Hotel & Club pada tanggal 29 Mei 2021
Dear Guest, We trust you enjoyed your stay with us and we are looking forward to your next visitation.

10/10 Sangat Bagus

Puja

Menginap 1 malam pada bulan Februari 2021
Tanggapan dari Arindam Chakraborty pada tanggal 24 Feb 2021
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved my stay just missed swimming pool as It was not for use due to some restriction else everything was good
Menginap 3 malam pada bulan Februari 2021
Tanggapan dari General Manager pada tanggal 11 Feb 2021
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

8/10 Bagus

Yashas Suguna Venkatesh

Menginap 2 malam pada bulan Desember 2020
Tanggapan dari Arindam Chakraborty pada tanggal 3 Jan 2021
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
liked the room and service and the staff were good
Menginap 1 malam pada bulan November 2020
Tanggapan dari Arindam Chakraborty pada tanggal 25 Nov 2020
Dear Guest, Greetings from the Waterstones Hotel & Club!! Thank you for leaving us such a wonderful review. We are extremely delighted to know that you have loved the experience curated for you. Your comments about our service levels will surely motivate our team members. We put guest experience and value perceptions as our priority, and your review reaffirms the hard work the team has put in. We look forward to welcoming you back at the property soon.

6/10 Cukup Baik

JOSE

Traveler bisnis
Menginap 1 malam pada bulan September 2020
Tanggapan dari General Manager pada tanggal 2 Okt 2020
Dear Guest, Greetings from the Waterstones Hotel & Club!! We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.

10/10 Sangat Bagus

AndrewY, Accra Ghana

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was easy to locate. Service was excellent ..
Menginap 1 malam pada bulan September 2020
Tanggapan dari General Manager pada tanggal 2 Okt 2020
Dear Guest, Greetings from Waterstones Hotel & Club!! At the outset, allow me to thank you for the perfect star rating and kind commendation. We are looking forward to your continued patronage.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very good stay option near International airport
Amazing stay , really liked the property as well. Nice spacious rooms . A really place to be recommended
Menginap 2 malam pada bulan Juli 2020

6/10 Cukup Baik

Daniel

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Worthless WiFi
Perfect stay except for totally worthless WiFi. The healthclub facility is fantastic and the hotel is ok.
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Front Office Manager pada tanggal 1 Mar 2020
Dear Mr. Daniel, Greetings from the Waterstones Hotel & Club!! Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I have noted the contents of your feedback with extreme care and caution and be rest assured that the constructive feedback about the WIFI will be taken into consideration. Kindly accept my sincere apologies for the inconvenience. Your comments about our club & hotel are indeed heart-warming. Thank you once again for giving us this opportunity to host you. And we look forward to welcome you back in near future

2/10 Sangat Buruk

Grace

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overrated & Overpriced Hotel
I have no idea why this hotel is so highly rated. The room was grubby & uncomfortable and the bathroom was falling apart. Main areas of the hotel also felt dirty and very dated. We took an overpriced hotel taxi 30 minutes away to met friends in JuHu on an agreed price however then upon checking out we had to argue a bill showing a 2 hour ride. The only redeeming part of our whole experience were the lovely staff in the Chinese cuisine restaurant we grabbed dinner at one of the two nights & the pool/gym facility in a separate building. I would recommend a trip to use these facilities if you are in the area however not to stay at the hotel. I feel cheated out of my money.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Front Office Manager pada tanggal 22 Feb 2020
Dear Ms. Grace, Greetings from the Waterstones Hotel & Club !! Thank you for taking the time to share your valuable feedback on this travel forum. My team and I have made a note of all your observations and please be rest assured, constructive feedback will be taken to all the respective departments and addressed. We are committed to provide best of the services to our guests through constant training and learning. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel. We indeed cater to many guests with different stay requirements and our endevour is to ensure best discounted rates are extended to all our guests and for this very reason we have engineered different packages. Also, the transportation rates are in accordance with market trend. Next time you stay with us, I would like to see only smiles and no frowns. I would request you to kindly get in touch with our Front Office Manager, Prithviraj on "prithviraj.yadav@waterstoneshotel.com" who would be glad to customize a package as per your precise requirements.

2/10 Sangat Buruk

Ashley

Tidak Disukai: Staf & layanan
Never will return to this hotel
Checked in and no booking could be found! Took 30 minutes to arrange a room. They wanted me to pay again which I refused to do so. Got a smoking room but wanted to smoke outside by the pool but was sent to a dingy corner area hidden away from the pool or to smoke in the car park as if being alienated! Then at the restaurant I had to stand in a corner outside near the kitchen like a naughty boy. Was told that my package included a transfer to to the airport but when I ordered they asked me to pay though after me complaining they did give me it free Usually stay at the Leela but thought I would give this hotel a try but NEVER AGAIN. Rooms were not to my liking and staff were mostly arrogant except the charming restaurant manager who was very apologetic about my issues. So next visit I shall go back to the Leela where I can smoke by the pool, and smoke in designated areas where ash trays are provided in full view of the pool
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Front Office Manager pada tanggal 22 Feb 2020
Dear Mr. Ashley, Greetings from the Waterstones Hotel & Club !! At the outset, please accept my sincere apologies for the inconvenience caused to you as we couldn't locate your booking. There was a system glitch and hence it took us few minutes to get to a solution by contacting expedia. Also, I would like to apprise you that, we have designated smoking areas and most of our property is with non-smoking zone and for this very reason we do not allow guests to smoke near the swimming pool. Always at your service team Waterstones Hotel & Club.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff people were helpful
It was unfortunate that I couldn't access to the internet on the first day. But once the front personnels were aware of that they were quick to solve it. It was impressive.
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Front Office Manager pada tanggal 22 Feb 2020
Dear Guest, Greetings from the Waterstones Hotel & Club !! We are truly delighted that our facilities and services were up to your expectations and we are delighted that the staff were able to help you to get the resolution on the WIFI query. Always at your service team Waterstones Hotel & Club.

4/10 Buruk

John

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Februari 2020

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Front Office Manager pada tanggal 22 Feb 2020
Dear Guest, Greetings from the Waterstones Hotel & Club !! We are truly delighted that our facilities and services were up to your expectations. We at Waterstones Hotel, Mumbai look forward for your next visitation.

4/10 Buruk

Gaurav

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
bad experience
The room was dirty and dark. Internet did not work for entire trip and they were not able to figure out.bath tub was clogged and no repairs done. Gave a dirty room and later changed which was better yet below par for a 180$ per night stay. Cleanliness was not at par
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Front Office Manager pada tanggal 6 Mar 2020
Dear Mr. Gaurav, Greetings from the Waterstones Hotel & Club!! Thank you for choosing to stay with us during your recent visit to Mumbai city, and taking time to review us on this travel forum. I have noted the contents of your feedback with extreme care and caution and be rest assured that your detailed constructive feedback has been taken to respective departments and addressed. Kindly accept my sincere apologies for the obvious inconvenience caused to you. We most certainly look forward to having you stay with us again soon.

6/10 Cukup Baik

SAMEER

Traveler bisnis
Tidak Disukai: Staf & layanan
Not a pleasant stay
It wasn’t a god stay, looks totally different than the photos on the website . Most embarrassing is that my giveaways from the back went missing ( around 10 diaries / flash drives / keychains ) and I did complained to the hotel staff but they told that they will look into the CCTV cameras and come back but they never got back. I would never book this hotel again or even recommend anyone for the fact that the service is very poor , not well maintained, no way close to 4 star hotel and no value for money . However it’s my bad experience with them which might be different for others . Never had a situation of missing things from my 14 years of travelling across the world , very unfortunate and unlucky for me.😌
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Front Office Manager pada tanggal 22 Feb 2020
Dear Mr. Sameer, Greetings from the Waterstones Hotel & Club !! At the outset, please accept my sincere apologies as we did not meet your expectation with regards to the service standard. On the other had, missing out on guest property is surely a failure on our part. I have taken it upon myself and let me get back to you with an detailed investigation. I may not be able to get you the missing items though the communication should have been made to you by us. May we request you to consider this as an aberration not reflective of our regular service standards and hope you give us an opportunity soon in the near future to enhance your overall experience at the Waterstones Hotel.

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Front Office Manager pada tanggal 22 Feb 2020
Dear Guest, Greetings from Waterstones Hotel & Club, At the outset, allow me to thank you for spending time to review us on this travel forum & kind commendation. We are looking forward to your continued patronage.