Search Hotels Near Municipal Garden and Arts Center, Lubbock

"We stayed at MCM Eleganté Hotel & Suites Lubbock during a concert weekend and had one of the most frustrating hotel check-in experiences we’ve ever had. We got in line at 2:45 PM to be ready for the 4:00 PM check-in, only to be sent to the back of the line after 45 minutes because our room type wasn’t available. After waiting again, we reached the desk around 5:10 PM and were told our room still wasn’t ready. With no other options provided, we were forced to change in public restrooms and finish getting ready in our car just to make it to the concert we had driven 12 hours to attend. Our room wasn’t ready until 5:52 PM (the concert had already started). They then had the audacity to go knocking on doors at 9am the next morning asking people when they were going to be out of their rooms. (Check out time is 12) This wasn’t just a delay—it was a breakdown in the check-in process. No organization, no urgency, no care for their guests, and no accommodations offered to guests who were clearly affected. It significantly impacted our experience. After attempting to contact them after this experience and allowing them the opportunity to make things right, their response was that they were one of the only hotels in the area to waive a two night minimum for the event. Which isn’t even true because when I booked this hotel 5 months ago, there were tons of available hotels for a single night stay. "

"Our stay was not the best experience. Unfortunately I do not recommend this hotel sipe because it was dirty. The towels were stained and can tell that they have been overused. Toilet and tub were dirty. The floor was filthy. Found several dead and alive roaches. Moving to the bedding area….pillow case had drooled stains and can tell dust has been settling on them. Sheets were okay but beds do not have comforter. Lobby area was clean. Paid around $300ish for one night so definitely not worth that price."

"Staff was a bit standoffish at check-in. We felt like we received a “less than” greeting since we’d booked through a 3rd party. The staff member told us due to “the type of booking,” we weren’t eligible to PAY for an early check in. This was at 2:30. Official check in was at 3. 30 minutes later when the magical time hit, we were informed of the $18 amenities fee. Fire pits were off due to high winds and the pool was busy with college students who came and went while we were there. Grounds are beautiful and we enjoyed cornhole and the pool, but it seemed weird to pay to use all of it when restaurant customers and local students could do the same for free. I realized later that I’d left my sunglasses downstairs. When my husband went to the front desk to ask if they’d been turned in, the gentleman he asked shrugged his shoulders without even faking an effort to look for them and said “not to my knowledge.” The room was beautiful, the beds were comfy and the property was lovely….but we won’t be back because of the sub par service. We were so excited to stay there but were let down. "

"It was adequate for our needs."

"This is a decent place to stay but overpriced for the cleanliness and comfortability. First of all they do not maintain the rooms. There was something poking out of the floor that we stepped on so we had to wear shoes. The bathroom had not been cleaned good. Towels had dirt/stains on them. No one has cleaned behind the toilet in awhile. The hair dryer had never been cleaned. Most hotels use unlimited liquid soaps/lotions/shampoo and conditioner dispensers now, but not this hotel. The curtains had never been cleaned. The floor was gross. It was not the worst I have stayed at but it was not one I would stay at again."

"clean"

"Friendly staff, clean room and great location to the stadium. Will stay there again."

"We had to wait for over an hour for our room. And it had 2 beds both of the comforters were stained bad. The room was not vacuumed and the bathroom was not swept or mopped. Only had 1 towel and couldn’t get more. We had to pay extra to get to the concert cause of the wait to get in our room. We paid over $300 for this room when it is usually $85. And the morning we are checking out the manager only said they would refund $60 for the problems and was very unhelpful."

"After checking into the room I was washing up and noticed it was dirty behind the faucet, I looked closer and saw an old dried up contact lens. I went and told the front desk and they called house keeping. I decided I’d go for a walk. I was gone for almost 2 hours and when I got back the room still hadn’t been cleaned. I went to the front desk again and complained. One of the ladies there went up and personally cleaned it. I then went to the bar and ordered a rare ribeye and it came out well done, they sent it back and when I got it again it was closer to raw than rare. Kitchen manager came out and talked with me and he made it right. I normally don’t complain but for this price of room and steak my expectations were higher than what I received. Front desk ladies, bartenders and managers of the bar/kitchen were all super friendly and polite. If ever in Lubbock again I will give it another shot."