Hotel Shangri-La Hotels and Resorts di Muntinglupa

"Find me in excellent service"

"Carpet looks moldy and it smells old. I would t dare to let my toddler walk there. Bathroom walls have red rust stain and bath tubs looks slimy. The buffet area is okay but some of the chairs have nails sticking out that ruined my expensive pants and scratched my skin. I told the staff about it and they just said sorry. They’re outdated and they need to clean that carpet on the rooms and the tower wing hall. It smells like mold. Yuck. Not worth the price."

"I would highly recommend due to the wonderful staff alone. The residences had a couple issues with maintenance and odor at check in. However the staff immediately got to work to resolve all issues and made our family stay unforgettable. Our family had an urgent trip home due to a death in our family and the staff at the shangrila made our stay very comfortable. The even gave our family a floral arrangement to take home and it really touched our heart at the level of attention and care they...