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"We forgot our passports and cash in the safe after checking out. The hotel kindly sent them to our next destination. We had an excellent experience at the onsen and with the dining."

"The room was very spacious and clean, but one thing I didn't enjoy was the smel of bug killer spray. I think I wasn't lucky. I'm sure the room usually doesn't smel. The food was amazing. "

"Parking was easy for this place. It was located in a very strategic location in lake Toya. The room was superb with a private onsen that overlooks the lake. Food was also great with a wide selection of cuisine. Highly recommend this place!"

"Amazing hotel, great room the private tub is magical. Highly recommend the half board dinner was delicious! Staff was amazing. We would come back again. "

"Overall experience is great. Although the building is abit old, it is well maintained. The breakfast and dinner are just amazing"

"Environment is outstanding and front desk staff were very friendly. Well located property with free parking. Offers indoor and outdoor Onsens. Free popsicle sticks, yogurt drink, and Soba at night."

"The beautiful tatami room and onsen were experiences I'll never forget! And coming here when the fall foliage was so vibrant and colorful made it all the better!"

"Great breakfast options. Japanese, western or buffet. I chose western. Premium fresh fruits, pastries, famous Hokkaido milk, different juices and many more. The outdoor onsen is beautiful. Our room with lake view, we could see the lakeside fireworks at night and beautiful sunrise in the morning. The best of all, they let us check in early since our room is ready. And the check out time is not till 12 pm. White gloves staff services through out the hotel. The room is extremely clean. We would definitely will come back. "

"Do not get me wrong, the staff was super nice and friendly. Only concern was as follows. I arrived just after 2pm and check in is at 3pm, which is fine as I waited in the lobby, my fault I was early. I was the only person there and tried to check in and was asked to wait till 3pm. I waited and other people showed up also getting ready to check in and everyone sat in the lobby. The receptionist called 2 gentlemen to the desk to fill out paperwork and then called two separate parties to complete paperwork, well the check in paper. No one called me to complete this at all, but Receptionist see me sitting there and I was first one in the lobby. At 14:50 the receptionist walked to all the guests and gave them their room key to go up to their rooms. I was a bit amazed by this as I was the first one there and then I walked up to reception and the reception only then gave me the same paperwork she gave the other guest where they asked your details. Not sure why everyone else was helped before me and then even the fact that the receptionist walked around to hand them their keys, while I’m just sitting there. Was not sure if it was because they could all speak Japanese or if its because I’m a foreigner, but I should have been helped first surely. "