Search Hotels Near United States Army Medical Department Museum, San Antonio

"By far the worst hotel experience I’ve ever had. Pros: The staff were nice and we didn’t see any roaches. Cons: Everything else. Our sheets had 3 inch crusty yellow smear on them when we checked in. The curtains fell off the wall when we opened them - the hotel didn’t send maintenance until 2 days later. Two of the legs on the desk were broken, so the desk lurched when used. The paint throughout the property was moldy and peeling. The hallways smelled bad. There was a random tv lying in the hall all 3 days of our stay. The telephone didn’t work. No one ever answered the front desk phone so every time something new went wrong, we had to walk to the front desk, in a separate building. The property doesn’t look at all like the photos. Highly recommend avoiding…sleeping in your car sounds like a better experience. "

"Found old food, hair, stains everywhere upon arrival. Food under pillow sheets. Multiple hairs in the shower on bed and in the tub. Floor very dirty. Will not stay ever again."

"Everything about this hotel is amazing !!!"

"The first time we planned a stay at this hotel, we walked and were told they had no room for us (they had to close some rooms). They made no attempt to reach us or we might have changed our plans (we were coming from Austin). They sent us to another property that was 15 minutes away and promised a refund. It ruined our weekend plans. After no less than 10 calls, with no returned call, I finally sat on hold over an hour until I spoke to someone who did help us with the refund. The 2nd time was better, and it was fun to be in the historic Alamo area, and not too far from Frost Center, where the Spurs were playing. The food in the restaurant was good, and the entertainment was "OK". I was surprised the manager made no effort to do something nice for the huge hassle we experienced and the time spent trying to correct their error (not even a free drink). But if you want a historic hotel, it was cool. I just hope you have a better hospitality experience than we did. And hopefully they improve the way they treat their guests when something goes wrong."

"Roof top pool is great. Direct access to Riverwalk is great for mobility challenged so as to avoid using stairs. Valet parking is convenient but expensive. Our room had a lot of street noise so good to use ear plugs which I did. Check room location for street noise if you are sensitive to that."

"Thank you for having a clean room and fresh linen. It's a truly beautiful hotel with helpful and friendly staff. "

"I have been booking hotel reservations for my employees across the USA for years with Best Western and other hotel brands, and I have never experienced an issue like this. Yesterday, my employee was told he needed to present the physical card used for the reservation, even though the booking had already been paid online. The front desk employee did not seem properly trained to handle a basic situation like this. She called the manager for guidance, but the manager appeared unsure of the hotel’s own policies and was openly questioning the procedure over the phone. The entire experience was extremely frustrating and unprofessional. In the end, I had no choice but to call and cancel the reservation because the hotel refused to honor a reservation that had already been confirmed and paid for."

"I loved staying here because you could walk to the river walk in just a few minutes. The staff are super helpful and friendly. The room was really clean and spacious. The only thing I didn't like was the breakfast that comes with the booking. Not only was there no waffle/pancake station, the eggs, sausage, and potatoes were absolutely horrible. The next morning I went down to the river walk and bought breakfast."

"The staff was kind and welcoming. Clean hotel. The room was great. The feel was very pleasant with the historic under tones. The displays of history were great to look at. Some much to take in. The river walk is foot steps away. "