Terletak di Pantai Myrtle, voco The Shelby - Myrtle Beach by IHG memiliki lokasi di pusat kota dan di pantai. Coba periksa Man O' War jika aktivitas seru ada dalam agenda Anda, sementara SkyWheel Myrtle Beach dan Akuarium Ripley patut disinggahi jika Anda ingin menikmati objek wisata populer kawasan ini. Jangan lewatkan Old Time Pottery. Ingin berbasah-basahan? Petualangan Berkayak, paralayar, dan selancar angin bisa dicoba di dekat properti ini. Kunjungi panduan perjalanan kami untuk Pantai Myrtle
1802 N Ocean Blvd, Myrtle Beach, SC, 29577-3218
Yang ada di sekitar
Myrtle Beach Beaches
1 mnt jalan kaki - 0.0 km
Myrtle Beach Boardwalk
4 mnt jalan kaki - 0.4 km
SkyWheel Myrtle Beach
9 mnt jalan kaki - 0.8 km
Pusat Konvensi Myrtle Beach
14 mnt jalan kaki - 1.2 km
Ripley's Believe It or Not
12 mnt jalan kaki - 1.0 km
Berkeliling
Pantai Myrtle, SC (MYR) - 16 menit berkendara
Restoran
McDonald's
8 mnt jalan kaki
Wiseguys
5 mnt jalan kaki
Circle K
12 mnt jalan kaki
Olive Garden
8 mnt jalan kaki
Cook-Out
3 mnt jalan kaki
Tentang properti ini
voco The Shelby - Myrtle Beach by IHG
Hotel dekat Myrtle Beach Boardwalk
Tidak jauh dari SkyWheel Myrtle Beach dan Ripley's Believe It or Not, voco The Shelby - Myrtle Beach by IHG menyediakan bar tepi kolam renang, ruang konferensi, dan restoran. Tertap terhubung dengan akses Internet nirkabel gratis.
Anda juga akan menemukan manfaat seperti:
Kolam renang outdoor
Parkir mandiri gratis gratis
Sarapan lengkap (biaya tambahan), lift, dan resepsionis 24 jam
Mesin jual otomatis, 2 ruang rapat, dan properti bebas-rokok
Ulasan tamu memberikan skor yang baik untuk the staf dan lokasi
Fitur kamar
Semua kamar tamu di voco The Shelby - Myrtle Beach by IHG menawarkan fasilitas seperti ruang kerja ramah laptop dan AC, selain fasilitas seperti WiFi gratis dan kursi kerja. Ulasan tamu memberi skor bagus untuk kamar kebersihan kamar di properti ini.
Fasilitas lainnya termasuk:
Kamar mandi dengan perlengkapan mandi gratis dan pengering rambut
Gratis parkir di luar properti dalam radius 30 meter
Gratis parkir mandiri di properti
Parkir mandiri terbatas di properti
Tersedia parkir dengan akses kursi roda
Makanan dan minuman
Setiap hari sarapan lengkap tersedia pukul 06.30 hingga 11.30 dengan biaya: USD 10 hingga 20 untuk dewasa dan USD 10 hingga 20 untuk anak-anak
1 bar tepi kolam renang
1 restoran
Restoran di properti
The Palm & Pebble
Aktivitas menarik
1 kolam renang outdoor
Cocok untuk keluarga
1 kolam renang outdoor
Boks bayi dalam kamar
Lemari es kecil
Kenyamanan
Mesin jual otomatis
Resepsionis 24 jam
Layanan tamu
Pembersihan kamar (setiap hari)
Penggantian handuk atas permintaan
Penggantian seprai (atas permintaan)
Layanan bisnis
2 ruang rapat
Ruang konferensi 125 meter persegi
Outdoor
Di pantai
Aksesibilitas
Jika Anda memiliki permintaan untuk fasilitas difabel tertentu, harap hubungi properti menggunakan informasi yang tertera pada konfirmasi reservasi yang diterima setelah memesan.
Dapat diakses kursi roda (dengan batasan)
Lift
Meja pendaftaran dapat diakses kursi roda
Palang pegangan dekat toilet
Tempat parkir dapat diakses kursi roda
Lainnya
9 lantai
Properti bebas rokok
Fasilitas kamar
Kamar tidur
Gratis boks bayi
Seprai disediakan
Kamar mandi
Handuk disediakan
Kamar mandi pribadi
Pengering rambut
Perlengkapan mandi gratis
Hiburan
TV dengan saluran kabel
Makanan dan minuman
Lemari es kecil
Mesin pembuat kopi/teh
Oven
Peralatan memasak, peralatan makan, dan peralatan dapur
Lainnya
AC (pengatur suhu)
Kursi meja
Meja tulis
Ruang kerja laptop
Telepon
Telepon lokal gratis
Kebijakan
Check-in
Check-in mulai pukul: 16.00; Batas waktu check-in pukul: tengah malam
Check-in lebih akhir tergantung ketersediaan
Usia check-in minimal - 21
Check-out
Check-out sebelum 11.00
Petunjuk check-in khusus
Resepsionis di properti akan menyambut tamu saat kedatangan
Untuk detail selengkapnya, silakan hubungi pihak properti melalui informasi yang tertera pada konfirmasi pemesanan
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis
Tamu yang memesan di kategori harga termasuk sarapan mendapatkan sarapan untuk 2 orang dewasa yang berbagi kamar tamu. Biaya sarapan dikenakan untuk tamu tambahan.
Metode akses
Bellboy atau resepsionis
Hewan peliharaan
Hewan diperbolehkan dengan biaya tambahan USD 75 per hewan, per masa menginap
Hewan pemandu diperbolehkan dan tidak dikenakan biaya
Hanya anjing yang diperbolehkan
Maksimal 2 hewan peliharaan (berat maks. 34 kg per hewan peliharaan)
Hewan peliharaan tidak boleh dibiarkan tanpa pengawasan
Tersedia mangkuk minuman dan makanan
Anak dan tempat tidur tambahan
Anak-anak diperbolehkan
Tempat tidur lipat/kasur tambahan tidak tersedia
Boks bayi gratis tersedia atas permintaan di properti
Jenis pembayaran properti
Informasi penting
Biaya
Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:
Biaya resor: USD 28.25 per akomodasi, per malam
Biaya resor mencakup:
Air minum kemasan di kamar
Akses ke kolam renang
Kami telah memasukkan semua biaya yang diberikan properti ke kami.
Fasilitas ekstra opsional
Biaya untuk sarapan lengkap: sekitar USD 10–20 untuk orang dewasa, dan USD 10 hingga 20 untuk anak-anak
Biaya hewan peliharaan: USD 75 per hewan, per masa menginap
Hewan pemandu tidak dikenakan biaya
Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.
Anda harus tahu
Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Nama pada kartu kredit yang digunakan saat check-in untuk membayar biaya tak terduga harus sama dengan nama tamu utama pada reservasi kamar
Properti ini menerima kartu kredit dan uang tunai
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai
Harap diperhatikan bahwa norma budaya dan kebijakan tamu dapat berbeda berdasarkan negara dan properti; kebijakan yang tercantum disediakan oleh properti
Sandcastle Oceanfront Resort At The Pavilion Hotel Myrtle Beach
Sandcastle Oceanfront Myrtle Beach
Sandcastle Oceanfront Hotel Myrtle Beach
dcastle Oceanfront Pavilion
Voco The Shelby Myrtle By Ihg
voco The Shelby Myrtle Beach an IHG Hotel
voco The Shelby - Myrtle Beach by IHG Hotel
Sandcastle Oceanfront Resort at the Pavilion
voco The Shelby - Myrtle Beach by IHG Myrtle Beach
voco The Shelby - Myrtle Beach by IHG Hotel Myrtle Beach
Pertanyaan umum
Apakah voco The Shelby - Myrtle Beach by IHG memiliki kolam renang?
Ya, properti ini dilengkapi kolam renang outdoor.
Berapa biaya menginap di voco The Shelby - Myrtle Beach by IHG?
Mulai 26 Apr 2026, harga yang ditemukan untuk 1 malam menginap untuk 2 orang dewasa di voco The Shelby - Myrtle Beach by IHG pada 25 Mei 2026 mulai dari Rp2.739.411, belum termasuk pajak dan biaya lainnya. Harga ini berdasarkan harga per malam terendah yang ditemukan dalam 24 jam terakhir untuk masa menginap dalam 30 hari ke depan. Harga dapat berubah sewaktu-waktu. Pilih tanggal untuk harga yang lebih akurat.
Apakah voco The Shelby - Myrtle Beach by IHG ramah hewan peliharaan?
Ya, properti ini mengizinkan anjing (maksimal 2) dengan berat maks. 34 kg per hewan peliharaan. Dikenakan biaya USD 75 per hewan, per masa menginap.Kecuali hewan pemandu.
Berapa biaya parkir di voco The Shelby - Myrtle Beach by IHG?
Parkir mandiri gratis di properti ini gratis; tempat parkir terdekat juga gratis.
Pukul berapa check-in di voco The Shelby - Myrtle Beach by IHG?
Check-in mulai pukul: 16.00; Batas waktu check-in pukul: tengah malam. Check-in terlambat tersedia pada jam tertentu.
Pukul berapa check-out di voco The Shelby - Myrtle Beach by IHG?
Check-out pada pukul 11.00.
Di mana lokasi voco The Shelby - Myrtle Beach by IHG?
Terletak di Pantai Myrtle, hotel pinggir pantai ini juga menawarkan lokasi di pusat kota, hanya 10 menit jalan kaki dari Myrtle Beach Boardwalk dan SkyWheel Myrtle Beach. Ripley's Believe It or Not dan Broadway di Pantai juga berjarak 3 km saja.
Dapatkah saya membatalkan reservasi di secara gratis dan menerima refund penuh?
Ya, properti ini menawarkan pembatalan gratis untuk harga kamar tertentu, karena fleksibilitas itu penting! Baca kebijakan pembatalan properti di situs web kami untuk detail selengkapnya tentang pengecualian atau persyaratannya.
Ulasan
Ulasan voco The Shelby - Myrtle Beach by IHG
8,8
Sangat Bagus
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
9,2
Kebersihan
8,0
Fasilitas
9,0
Staf & layanan
8,8
Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 148 dari 230 ulasan
10 - Sangat Bagus
148
Penilaian 8 - Bagus. 42 dari 230 ulasan
8 - Bagus
42
Penilaian 6 - Cukup Baik. 19 dari 230 ulasan
6 - Cukup Baik
19
Penilaian 4 - Buruk. 10 dari 230 ulasan
4 - Buruk
10
Penilaian 2 - Sangat Buruk. 11 dari 230 ulasan
2 - Sangat Buruk
11
Ulasan
10/10 Sangat Bagus
Rhonda
26 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great stay!!!!
Rhonda
Menginap 1 malam pada bulan April 2026
10/10 Sangat Bagus
Alexis
23 Apr 2026
Disukai: Kebersihan, staf & layanan
yes
Alexis
Menginap 2 malam pada bulan Maret 2026
2/10 Sangat Buruk
Eliza
Bepergian bersama keluarga dan anak
21 Apr 2026
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
My credit card got stolen by housekeeping/room service. Rooms were dirty and covered in pet fur. I wore new socks and within minutes they were completely ruined by the floors. The WiFi wasn’t given to us/poor internet service. Housekeeping took forever to restock our room with towels and/or toilet paper when we called down to the front lobby. The lazy river had a green tint and there was bird droppings in the main pool. I’m never returning to this facility again.
Eliza
Menginap 6 malam pada bulan April 2026
8/10 Bagus
Tarin
Bepergian bersama teman, Bepergian bersama hewan peliharaan
21 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
**Being this is a resort, breakfast should be included.
I loved our room on the most upper floor looking at the ocean. It was a peaceful stay for the week. We were able to take naps midday with the balcony door open. Slept all night with the door open too. It was wonderful. The staff are great! I was concerned because when I’d call before my trip, no one would answer the phone. Brittany checked ya in and I had a request for an upper room with a walk in shower. Brittany came through! I appreciate the effort.
It was cold when we came but saw many people using the pool and we watched the pool guy take care of it in the mornings. One elevator during check-in and check-out could get tricky but we learned when to come and go. All the staff were wonderful. We declined housekeeping because we had dogs and didn’t want them to bark if we happened to be there when the knock came. we made sure to collect all of our trash for them collectively in one bag and gathered the bedding and towels for them. We wanted to be no trouble for anyone. Our dogs were perfect and comfortable there. Plenty of other animals and all were well behaved. All hotels should allow our pets like this one does. Responsible owners bring well behaved pets.
We don’t get down south often but we’ll be back there if we end up in Myrtle again.
Thank you everyone!!!
Tarin
Menginap 6 malam pada bulan April 2026
6/10 Cukup Baik
Romina
Bepergian bersama teman
18 Apr 2026
Disukai: Kebersihan, kondisi & fasilitas properti
The hotel is clean and looks like its been updated while maintaining a bit of the art deco vibe- very cute. The rooms are decent size as well. However, here are some of the things I did not enjoy over paying for. I paid for ocean view room and was placed on the first floor with a pool view (you couldn't see the ocean with all the pool items in the way). I also paid for the breakfast package it was about $114 for two of us for 2 days. When we arrived at check in they forgot to give us the breakfast voucher- which has the audacity to say "complimentary breakfast for two" which its not since I paid, then the voucher also states it is up to hotel staff discretion if they allow you to pick from the buffet or an entree from the menu - fine. First day, we were given the buffet which was 1) eggs 2) pork sausage 3) turkey sausage 4) potatoes 5) oatmeal or 6) banana/ apples. While it was a basic buffet it was NOT $25 worth, the options were super limited, the breakfast was 30 min late to be ready. Day two we choose the menu entree and again, very basic. Just not worth the price. The marketplace in the lobby was BARE the whole time and they never refilled it.
Romina
Menginap 2 malam pada bulan April 2026
8/10 Bagus
Keichelle
16 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was our second time back. This time we brought the kids. They had a great time. The property is wonderful and the staff are friendly overall. The only downside is there aren't many amenities/extras like a microwave or free breakfast or beach cabanas for rent. They should also open the bar at the pool area. They should invest in ice machines in each building as well because its very inconvenient to get ice in only 1 of the 3. When we stayed last time it was just adults so it wasn't as bad but with kids it gets inconvenient. We had a few other minor hiccups like fridge not working properly and no towels at check-in but overall a good stay.
Keichelle
Menginap 4 malam pada bulan April 2026
4/10 Buruk
Carsten
Bepergian bersama keluarga
16 Apr 2026
Disukai: Fasilitas
Tidak Disukai: Kebersihan
Late check-in requirement at 4:00 pm, but room still not ready even though the hotel seemed relatively empty. Room cleaning was clearly rushed as towels were on the bed and the toilet was not cleaned. Check out was at 11:00 am but house cleaning was banging on the door at 9:30 am. Kinda annoying.
Carsten
Menginap 1 malam pada bulan April 2026
4/10 Buruk
Farhan Ali
Bepergian bersama keluarga dan anak
16 Apr 2026
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Really underwhelming room. Service isn’t great. Staff is not great. Didn’t really get what you pay for. Not worth.
Farhan Ali
Menginap 2 malam pada bulan April 2026
10/10 Sangat Bagus
Love
Bepergian bersama keluarga dan anak
14 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved the location, although it’s further than 4 min walk to the boardwalk. This place is cute, clean and updated. I’ll definitely consider staying here again.
Love
Menginap 1 malam pada bulan April 2026
10/10 Sangat Bagus
Jacob
13 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great view of the beach. Breakfast and breakfast service was very
Jacob
Menginap 4 malam pada bulan April 2026
2/10 Sangat Buruk
Breaysha
12 Apr 2026
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
This property will adjust
Breaysha
Menginap 3 malam pada bulan April 2026
10/10 Sangat Bagus
Britney
Bepergian bersama keluarga dan anak
12 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We didn’t eat the breakfast we went out but everything at this hotel was wonderful no complaints but air in our room wasn’t working but if we kept the door open the air in living room came in there and it was fine
Britney
Menginap 2 malam pada bulan April 2026
6/10 Cukup Baik
Ashley
Bepergian bersama hewan peliharaan, Bepergian bersama keluarga dan anak
11 Apr 2026
Tidak Disukai: Staf & layanan, fasilitas
Nice view, clean room….breakfast was horrible. Had the same food on the buffet from Tues-Saturday eggs, breakfast potatoes, and sausage. Housekeeping didn’t not come daily. Had to ask for toilet paper multiple times No microwave in room.
Ashley
Menginap 4 malam pada bulan April 2026
2/10 Sangat Buruk
Mark
Bepergian bersama keluarga dan anak
11 Apr 2026
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Our 2 day stay was a disaster from the beginning. We arrived at 4:30 for a 4pm check in and there was line of people out of the door trying to check in. We left and came back at 7pm and I spoke to another guest who said they arrived at 4pm and got checked in at 5:30pm We stayed in the north tower of the hotel and the hallways and elevator smelled of marijuana. (explain that smell to your kids). We left for dinner and came back at 11pm to go to bed to find that the AC was not working. It was too late to call for maintenance so we just went to sleep and had to sleep with the balcony door open. The overall experience was so poor that elected to check out the following morning and drive home to NJ. We complained at check out and asked if they would give us a partial refund. They told us to contact Expedia. Expedia contacted the hotel and the hotel refused to provide a partial refund. The hotel also double charged our credit card for sundries bought in the store. They have not replied to my email request for a refund (3 days). I would call but the front desk proved to be totally incompetent every time we went there so would be no point.
Would not go back and would not recommend to anyone.
Mark
Menginap 2 malam pada bulan April 2026
2/10 Sangat Buruk
Kimberly
Bepergian bersama teman
11 Apr 2026
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Breakfast was the same exact thing for the entire trip. No variety. Not once was our bed made in 5 days, we even put the card out every day for 3 days until we finally got some fresh towels and the dirty ones picked up. The tiki bar by the pool was only open for half an hour on our first day there. We also had a 4 hour wait for our room after we were up at 3am and took 2 flights to get there. Won’t be going back.
Kimberly
Menginap 5 malam pada bulan April 2026
10/10 Sangat Bagus
Pablo
10 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean room
Pablo
Menginap 4 malam pada bulan April 2026
10/10 Sangat Bagus
Ashley
9 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a fantastic view of the beach and pool. Our room was super clean and was cleaned well during our stay. The hotel was full and pet friendly, but we never heard another family or pet when in our room and the quiet was a nice surprise. Staff was ALWAYS friendly and helpful. They held the elevator, asked about our stay and over all very warm. My only feedback was that the hot breakfast buffet was inconsistent. Dishes prepared really well one day and almost burnt the next. Sometimes there was yogurt or grits and other days they were not out. The hit or miss aspects of breakfast made it nothing great. Overall would highly recommend for a beach getaway. Great location, clean rooms, friendly staff and beautiful oceanfront view!
Ashley
Menginap 4 malam pada bulan April 2026
8/10 Bagus
Grant
9 Apr 2026
Tidak Disukai: Fasilitas
Balcony was dirty.
Grant
Menginap 2 malam pada bulan April 2026
10/10 Sangat Bagus
Rafaelina
9 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a great stay at this hotel while traveling with my husband and kids. The room was very clean and well-maintained, which made our visit comfortable from the moment we arrived. The staff was friendly, welcoming, and always ready to help with anything we needed.
We would have appreciated if the pool had been heated, especially since it is outdoors. During this time of year, the temperatures were quite cold, which made it difficult to fully enjoy that amenity.
Overall, it was a pleasant experience for our family.
Rafaelina
Menginap 2 malam pada bulan April 2026
10/10 Sangat Bagus
Mia, Anderson
Bepergian bersama keluarga dan anak
8 Apr 2026
Disukai: Kebersihan
Clean rooms . Nice staff and my room overlooked the beach
Mia
Menginap 2 malam pada bulan April 2026
10/10 Sangat Bagus
Scott
Bepergian bersama keluarga
8 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property. Good location to walk to many attractions and amenities.
Great beach accesss and overall a well kept property.
Scott
Menginap 3 malam pada bulan April 2026
6/10 Cukup Baik
Michele Lynn
Bepergian bersama teman
7 Apr 2026
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The first issue we had was check-in was supposed to be at 4 PM. We were not able to get into a room until 6:45 PM. When we initially went in to check in they gave me a room number and said when that room was done being cleaned. They would contact us when we finally were able to get into the room. It was not that room. They had given it to a woman that had complained about her room and then gave mine away. It was was complete Chaos when we went to check in. We’re told that because we booked third-party through Expedia there was no compensation or anything that they were given to us like that was a crime booking through a third-party company and not booking directly through them. Many people book third-party that doesn’t mean that you shouldn’t be able to check in on time.
Michele Lynn
Menginap 4 malam pada bulan April 2026
10/10 Sangat Bagus
Mitchell
Bepergian bersama teman
5 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is in a good location. It is right at the beach. The rooms are clean. Staff was friendly. It was a good value.
Mitchell
Menginap 4 malam pada bulan April 2026
4/10 Buruk
Milagros
Bepergian bersama keluarga dan anak
5 Apr 2026
Tidak Disukai: Staf & layanan, fasilitas
I got there at 3:30pm check in was at 4pm I was told my room was not ready to come back at 4. I came back at 4pm I was told that it was still not ready and that I could go to the pool or bar while I wait until they notify me. I told the lady that I wanted to talk to the manager she replied saying “we had people waiting for 5 hours yesterday.” I told her that I would like to talk to the manager. Very rude the manager didn’t want to come out the office. They should at least compensate the guests if they have to wait that long.
Milagros
Menginap 2 malam pada bulan April 2026
10/10 Sangat Bagus
Jessica
5 Apr 2026
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti