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Best Western Nairobi Upper Hill

3.5 star property
Travelers find a peaceful garden retreat at Best Western Nairobi Upper Hill, with four restaurants to fuel adventures through Kenya's vibrant capital city

Choose dates to view prices

Located in Upper Hill, this hotel balances tranquility with urban convenience. The garden offers a quiet spot to unwind after exploring Nairobi, while four on-site restaurants provide dining options all day. Free WiFi, self-parking, and a gym round out the practical amenities.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services
The current price is Rp960.744
Rp1.229.752 total
includes taxes & fees
24 May - 25 May

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  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
8.8 out of 10, Excellent, 188 reviews
The price is Rp2.033.741
Rp2.542.177 total
includes taxes & fees
24 May - 25 May
Mercure Nairobi Upper Hill
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About this property

Best Western Nairobi Upper Hill

  • Hotel located in Kilimani
  • You can look forward to an airport shuttle, a terrace and a garden at Best Western Nairobi Upper Hill. Be sure to enjoy a meal at any of the 4 on-site restaurants. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • Free self-parking
    • Buffet breakfast (surcharge), airport pick-up service (surcharge) and express check-out
    • Meeting rooms, smoke-free property and a lift
  • Room features
  • All 84 rooms have amenities, such as free WiFi and safes, as well as free bottled water and room service.
  • More amenities include:
    • Showers and free toiletries
    • 55-inch TVs with premium channels
    • Free infant beds, coffee/tea makers and ceiling fans

Similar properties

Front of property
Best Western Plus Meridian Hotel
Nairobi Central
  • Pool
  • Spa
  • Parking included
  • Restaurant
8.8 out of 10, Excellent, 1,002 reviews
The price is Rp1.080.933
Rp1.275.501 total
includes taxes & fees
1 Jun - 2 Jun
Best Western Plus Meridian Hotel
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Policies

Check-in

Check-in start time: noon; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 15 for adults and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Best Western Nairobi Upper Hill pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Best Western Nairobi Upper Hill?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Best Western Nairobi Upper Hill on 24 May 2026 start from Rp960.744, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Nairobi Upper Hill?

Self-parking is free at this property.

What time is check-in at Best Western Nairobi Upper Hill?

Check-in start time: noon; check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Best Western Nairobi Upper Hill?

Checkout is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Best Western Nairobi Upper Hill provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 25 per vehicle applies.

Where is Best Western Nairobi Upper Hill located?

Located in Kilimani, this hotel is within a 15-minute walk of Uhuru Park, Nairobi Hospital and Kenya Railway Golf Club. Central Park and Nairobi Railway Museum are also within 1 mile (2 km).

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

8.4

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 195 out of 292 reviews
Rating 8 - Good. 72 out of 292 reviews
Rating 6 - Okay. 16 out of 292 reviews
Rating 4 - Poor. 4 out of 292 reviews
Rating 2 - Terrible. 5 out of 292 reviews

Reviews

Verified

10/10 Excellent

Bonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price point option for stays in Nairobi. The staff are very friendly and always willing to assist. The rooms and showers are spacious. Rooms have a work space and guests can use other spaces throughout the property to work as well.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Room was very clean and the staff very nice
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

norma

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members gave us VIP treatment very helpful loved the experience
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Cherylee

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, staff very helpful
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and connection to the Fairview Hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Timothy Kisakye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of foods served on breakfast and the stuff at the reception were very friendly and actually allow me to check out with added time I was so pleased by that.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Calvin

Liked: Cleanliness, amenities, property conditions & facilities
great hospitality. friendly staff.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Dativa

Liked: Cleanliness, amenities, property conditions & facilities
Staff there are so welcoming and kind! Very accommodating, always helpful. Great area, quiet, good places to work. Would stay again!
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Christopher Sean

Liked: Cleanliness, amenities, property conditions & facilities
Staff is fantastic. Nice, quiet neighborhood. Clean and bright rooms.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Ruchith

Liked: Cleanliness, property conditions & facilities
Clean room and good staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, wonderful staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Dorothy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was helpful. Security was good. Nice clean place.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Binalakshmi

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Friendly and accommodating staff.
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

AMISA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean and cozy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Wienczyslawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very big hotel with a beautiful swimming pool, restaurant, breakfast and even more wonderful staff.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Gerbern

Liked: Cleanliness, amenities, property conditions & facilities
Very helpful and friendly staff, clean, close to everything.
Stayed 12 nights in May 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Jan

Liked: Amenities
It is a beautiful property with amazingly helpful staff!
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Friendly staff
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Johannes Hartmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper and safe hotel with friendly staff.
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Dut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and close to town and there are a number of good restaurants in the area.
Stayed 1 night in Jan 2024
Verified

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good safety. Staffs were very friendly and helpful. Very good breakfast service
Stayed 3 nights in May 2025
Verified

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel and great service

Good location ,Nice roms and amazing front office and restaurant personell !totally recomended 👍👍👍
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

John

Liked: Property conditions & facilities

Great stay.

Great stay. Super helpful staff. Repaired our team's rooms with fresh fruit to welcome them after long flights from the US. Will definitely return.
Stayed 9 nights in Apr 2025