2/10 Sangat Buruk
Tauhid
29 Des 2023
I couldn't reach even into the property. I followed the address and map given in Expedia apps, I called minimun 15 times to the property while standing at the main gate of huge apartment buildings areas at night around 0030 am.
There were lot of buildings and the guard ensured again and again that there is no hotel or day basis renting room in that total housing areas.
I had to find out other hotel for short night stay to catch up my flight. Within 15 minutes I described everything to
'' Expedia Real time agent'', and requested to contact with the property immediately for full refund. Then I was informed that from Expedia side they have tried to contact with property multiple times but Expedia also couldn't contact with the property.
Total incident was at midnight and caused me more than an hour while I was searching for an airport nearby hotel for only 4 hrs sleep.
That night it was a hell of experience of total harassment.
Now, asking the question 'how was my stay' is another harassment (as already Expedia know total incident).... It indicates your agent didn't update your system that I couldn't reach even what to talk about staying!!!
Tauhid
Menginap 1 malam pada bulan Desember 2023