Beranda
Cek ketersediaan

Ulasan untuk The Monarch Hotel

3 out of 5
The Monarch Hotel
Rose Avenue, Kilimani area, Off Argwings, Kodhek, Nairobi

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 45 dari 93 ulasan" "
Penilaian 8 - Bagus. 32 dari 93 ulasan" "
Penilaian 6 - Cukup Baik. 10 dari 93 ulasan" "
Penilaian 4 - Buruk. 1 dari 93 ulasan" "
Penilaian 2 - Sangat Buruk. 5 dari 93 ulasan" "

9,0/10

Kebersihan

8,6/10

Staf & layanan

8,4/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were friendly and helpful to meet any of my needs. The buffet breakfast was average but all I needed. The room was comfortable and the Hotel was in a good location for where I needed to go.
Menginap 4 malam pada bulan Maret 2024

10/10 Sangat Bagus

Donald

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama hewan peliharaan, Traveler bisnis, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was good
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Desiree

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed my stay. 💜
Menginap 2 malam pada bulan Maret 2024

2/10 Sangat Buruk

Chris

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Expedia is awful
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari James - GM pada tanggal 11 Mar 2024
Dear Chris,Thank you for staying with us and we appreciate you taking time to review us. We would appreciate if you could give us a detailed account of your experience to help us improve. We look forward to your feedback.

8/10 Bagus

Rishona Melanie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I really liked this hotel! I only stayed for 1 night but would like to stay again if I'm in the area. As a lone female traveller I am always conscious of safety. There is a plaza less then 1 minute where there are many food and eating options and there were also a few lively bars within a short walking distance also There were not many street lights at night but the area was busy enough on a Friday night There is no hotel airport free shuttle, you have to pay for it and mine never showed up! I therefore ordered an Uber and it was only about £5 to airport Really nice decor and helpful staff
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 21 Des 2023
Dear Rishona,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay, found our hotel appealing, and appreciated the helpful staff. We apologize for any inconvenience with the airport shuttle but are pleased to hear you found a convenient alternative. We look forward to the possibility of hosting you again whenever you're in the area.Best regards,The Monarch Boutique Hotel

10/10 Sangat Bagus

ANNE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Management pada tanggal 21 Des 2023
Thank you for the perfect rating! We're thrilled to hear you had an excellent experience and hope to welcome you back soon.

10/10 Sangat Bagus

Viktoriia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

4/10 Buruk

Enoch

Traveler bisnis
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Nothing unique. If there's such a thing as false advertising, this booking was it. The rooms could really use a spruce up. The linen is overdue for replacement, not sure why you call it premium? My bad, I should have paid attention to the other reviews before confirmation of booking. Plus the VIP perk (round-trip airport pick and drop) -- why offer something you intend to charge me for? I'd still have booked with or without the perk. The ping-pong between Expedia and the Monarch staff just left me feeling frustrated and used... The fact though that no one at the hotel acknowledged my booking or email inquiries until check-in/out is the reason I'm giving you a low rating. Do better, The Monarch/Expedia.
Menginap 2 malam pada bulan Agustus 2023

8/10 Bagus

Sarah

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Agustus 2023

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Overall, it was an okay stay. Although you're able to hear noises from the floor above - where conferences are held and noises from the corridor as well. The breakfast is pricey compared to what is served - you only have the option to get their buffet and menu/ala carte is not available for breakfast. I have to say their restaurant menu is good though and reasonably priced as well. I feel very safe as well. The reception turned off the wifi when I wanted to book an Uber rather than using their service - not great!
Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Richard

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The bedroom was spacious and clean. The bed was very comfortable and I slept well. The food was terrible. The staff were very chatty but I did not like the fact that many were trying to see what they could get from me. In particular several wanted me to sponsor their move to Ireland where I would organise work for them. I have been to Kenya 24 times and stayed in hotels of all standards but this stands out for the reasons already mentioned. I would not recommend this hotel at all.
Menginap 2 malam pada bulan Maret 2023

10/10 Sangat Bagus

Hiroko

Menginap 5 malam pada bulan Februari 2023
Tanggapan dari Kevin pada tanggal 15 Mar 2023
Hiroko,Thank you for having time to review us.Regards

10/10 Sangat Bagus

PhilIp

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent Hotel
The monarch hotel is great. Hotels. Com jas some incorrect information. The Hotel does NOT have free airport transfers.
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Ann pada tanggal 20 Feb 2023
Dear Philip,Thank you for your support and for making us your hospitality partner during the recent visit in Nairobi. We have however taken note of vour concerns and have communicated this to the relevant parties.It is our hope that we will have the honor of hosting you again in the near future.

10/10 Sangat Bagus

MATHEW

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Kevin pada tanggal 3 Mar 2023
Dear Mathew,Thank you for having time to review our property.RegardsEsales Manager

10/10 Sangat Bagus

MATHEW

Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Kevin pada tanggal 3 Mar 2023
Dear Mathew,Thank you for having time to review our property.RegardsEsales Manager

10/10 Sangat Bagus

PhilIp

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2022

10/10 Sangat Bagus

Evansie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Customer care is good
Menginap 3 malam pada bulan Oktober 2022

10/10 Sangat Bagus

Shawn

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was really nice. The only issue I had was with the restaurant “Empire” that is across the street that plays loud music until 5am nightly.
Menginap 4 malam pada bulan Juni 2022
Tanggapan dari KB pada tanggal 6 Jul 2022
Shawn, Thank you very much for your encouraging comments on the various aspects of our service. To be held in such high regard by our customers is surely a dream come true for us and this is motivation enough for us to keep scaling greater heights. We’re glad that our amenities and overall ambiance suited your needs. Do expect enhanced levels of commitment on every visit!

8/10 Bagus

Nathan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2022
Tanggapan dari KB pada tanggal 26 Jul 2022
Thank you so much for your feedback! We are glad that you enjoyed your stay with us. Looking forward to hosting you again. Stay Safe!

10/10 Sangat Bagus

James

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place. I'm definitely coming back. I enjoyed my stay!
Menginap 4 malam pada bulan Mei 2022

10/10 Sangat Bagus

Lauren

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were very impressed with the friendly & helpful nature of the staff, they always remembered us & went out of their way to make us feel welcome. The facility is very nice, our room was quiet & clean. The bed was comfortable and the decorations were pretty. The bathroom was spacious. The restaurant was always delicious & accommodating.
Menginap 1 malam pada bulan April 2022
Tanggapan dari Kevin Bett pada tanggal 7 Jun 2022
Thank you for taking time to review us and your feedback is highly appreciated

10/10 Sangat Bagus

nathan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Maret 2022

10/10 Sangat Bagus

lin

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2021
Tanggapan dari Kevin Bett pada tanggal 14 Des 2021
Dear Guest, Thank you for your review. Kevin

8/10 Bagus

WENCUI

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2021
Tanggapan dari Kevin Bett pada tanggal 14 Des 2021
Wencui, Thank you for review. Regards Kevin

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Juni 2021

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Juni 2021

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Maret 2021

8/10 Bagus

Sven

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2021

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean and very hospitable personnel. The breakfast was also Great!
Menginap 1 malam pada bulan Januari 2021

10/10 Sangat Bagus

Linas

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2020

10/10 Sangat Bagus

PhilIp

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
’ll be back!
Spacious, clean Nd quiet. Good blackout windows. The Two grapes tapas and wine bar right around the corner plus the restaurants in the hotel make dining a pleasure. Convenient.
Menginap 1 malam pada bulan Oktober 2020

10/10 Sangat Bagus

Evans, Mombasa

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I really enjoyed my stay, Monarch is one of the best accommodation places in Nairobi. I recommend the hotel to any one travelling to Nairobi
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari TMHK pada tanggal 23 Agu 2020
Thank you so much for your feedback! We are glad that you enjoyed your stay with us. Looking forward to hosting you again. Stay Safe!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely and clean place ........why should i put 50 noness .
Menginap 2 malam pada bulan Agustus 2020
Tanggapan dari Monarch pada tanggal 19 Agu 2020
Thank you for your feedback. We are glad you enjoyed your stay. Looking forward to hosting you again! Stay Safe!

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location! Excellent price! Wonderful service and staff.
Menginap 7 malam pada bulan Februari 2020
Tanggapan dari Imathiu K pada tanggal 19 Feb 2020
Thank you for your feedback. I am glad you enjoyed your stay with us especially with regards to location, value for money and customer service. I do hope you shall continue to choose us as your preferred hotel destination in Nairobi. Regards, Imathiu K - Esales Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2020
Tanggapan dari Imathiu K pada tanggal 19 Feb 2020
Thank you for your review. I am glad you enjoyed your sty with us and I do hope to have the chance to host you in future. Regards, Imathiu K - Esales Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 6 malam pada bulan Januari 2020
Tanggapan dari Imathiu K pada tanggal 5 Feb 2020
Thank you for the excellent review. Glad you enjoyed your stay with us and I do hope to have the pleasure of hosting you again.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel is pretty good. They provide good services and all of them are helpful. We request for a extra bed, all of the staff are polite and help us to add one more bed with a reasonable price. The staff even help us with the delivery order, luggage storage for two days and taxi order. I am here to highly appreciate everyone’s kindness which leads us a good stay here.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Imathiu K pada tanggal 28 Jan 2020
Thank you for taking time to provide feedback on your stay. I am happy that you did enjoy your stay especially with regards to the helpfulness of the staff. The entire Monarch Hotel's staff always try to go out of their way to assist guests in any way possible. I am happy to have provided a favorable experience for you in your recent stay and I do hope to have the pleasure of hosting you in future. Regards, Imathiu K - Esales Manager

10/10 Sangat Bagus

Daniel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect place
The place is close to shopping mall and very nice area.Service was excellent ! Breakfast excellent !
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Imathiu K pada tanggal 14 Jan 2020
Daniel, Thank you so much for the excellent review. I am happy that you enjoyed your stay with us and do hope to have the pleasure of hosting you in future. Regards, Imathiu K - Esales Manager

10/10 Sangat Bagus

James

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good place, good price point
Good location, easy and fast check-in, clean room, good and functional wi-fi, nice bathroom amenities.
Menginap 1 malam pada bulan November 2019
Tanggapan dari Imathiu K - Esales Manager pada tanggal 12 Nov 2019
James, Thank you for you the awesome review. I am please you enjoyed your stay with us especially with regards to location, front office service and the room together with the amenities. I do hope we shall have the pleasure of hosting you once again where we do promise the highest level of service.

8/10 Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan September 2019
Tanggapan dari Imathiu K pada tanggal 11 Okt 2019
Thank you for your review, we are happy that you did enjoy your stay with us.

6/10 Cukup Baik

Eric

Personal Experience
It was okay
Menginap 3 malam pada bulan September 2019
Tanggapan dari Imathiu K pada tanggal 16 Sep 2019
Dear Eric, Thank you for choosing The Monarch Hotel and for providing feedback on your stay. Any information that you may provide on how we could make your stay more favorable will be highly appreciated. Thank you and I do hope to have the pleasure of hosting you in future. Regards, Imathiu K - Esales Manager

8/10 Bagus

Ezra Ogwell

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Calm environment
The hotel is in a very accessible area. It’s clean and service quite good. Ask for a room facing away from the road.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Imathiu K pada tanggal 24 Agu 2019
Dear Ezra, Thank you for your feedback. Glad you enjoyed your stay and I do hope to have the pleasure of hosting you in future. Regards, Imathiu K - Esales Manager

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 12 malam pada bulan Juli 2019
Tanggapan dari Imathiu K pada tanggal 22 Jul 2019
Thank you for choosing The Monarch Hotel and for providing feedback on your stay. I am glad that you had enjoyable experience with us and I do hope to have the pleasure of hosting you in future. Regards, Imathiu K - Esales Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and the rooms are clean. The check in was easy too. will stay there next time in Nairobi.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Imathiu K pada tanggal 22 Jul 2019
Dear Guest, Your feedback is highly appreciated and we are glad that you enjoyed your stay with us to the point of wanting to stay with us during your next visit. Thank you for choosing The Monarch Hotel we do look forward to hosting you once again. Regards, Imathiu K - Esales Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean and nice. Very good value for price. Lookimg forward to my next trip.
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Imathiu K pada tanggal 17 Jul 2019
Thank you for choosing The Monarch Hotel for your recent visit. Your feedback is highly appreciated and I am glad that you enjoyed your stay with us. Looking forward to hosting you in your next visit. Regards, Imathiu K

8/10 Bagus

Phillip

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Monarch Tip
Comfortable at a reasonable price
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Imathiu K pada tanggal 14 Jul 2019
Phillip, Thank you for your feedback, happy you enjoyed your stay with us and I do hope to have the pleasure of hosting you in future.

8/10 Bagus

Traveler terverifikasi

Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Imathiu K pada tanggal 14 Jul 2019
Thank you for choosing The Monarch Hotel and for providing us with feedback. Happy you enjoyed your stay with us and I do hope to have the pleasure of hosting you in future.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan Juni 2019
Tanggapan dari Imathiu K pada tanggal 11 Jun 2019
Thank you for taking time to provide feedback. I am pleased that you enjoyed your stay with us and I do hope to have the pleasure of hosting you in future.

6/10 Cukup Baik

Traveler terverifikasi

Menginap 3 malam pada bulan Mei 2019
Tanggapan dari Imathiu K pada tanggal 24 Mei 2019
Thank you for taking time to provide a rating on your stay. Any information on how we can improve on our standards will be highly appreciated.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good overall but can be better
Good overall but can be better with attention to smaller details. Safe location, good facilities and friendly staff. Limited vegetarian options for breakfast but adequate enough. Room was of good size but air conditioning needs servicing with a filter replacement as air quality turned poor everytime it was switched on and got better everytime it was switched off.
Menginap 6 malam pada bulan April 2019
Tanggapan dari Imathiu K pada tanggal 22 Mei 2019
Thank. you for providing feedback on your stay. Happy you enjoyed your stay with us. We have taken note on the issues raised with regards to the AC and breakfast options. We do hope to have the pleasure of hosting you once again.