Ryokan in Nakakoma District

"The spa is excellent and had an amazing massage treatment too. "

"Don’t stay here! They should be taken off Hotels.com! So dirty and gross, and over priced. Bugs everywhere… beds uncomfortable, pillow flat. I say pillow cuz that is all there was. Lamp shades literally stained dirty. Couch dirty. The worst hotel! Run the other direction! Do not rent a room here! "

"Lovely terrace from which to view Mount Fuji - and exquisite dinner and breakfast. Staff very helpful."

"I booked mountain view and the room did not disappoint! It was beautiful. However, I am giving 4 stars reviews as the staff weren't enthusiastic to help and the coffee machine is only available from 3pm. It would be helpful to get coffee in the morning. "

"The staff was very unhelpful in difficulties we had around our booking, caused by major transportation disruptions beyond our control in Japan, and rude to my wife when she tried over 5 times to contact and remediate the situation. I would never recommend this as a '5 star, glamp' hotel. Service levels are 1 star. "

"I came all the way to Mount Fuji to be able to use the Onsen. No notice was provided that I will not be allowed to wear a bathing suit or if I have tattoos, this Hotel will not allow me to use their facilities. Expedia and the hotels take advantage of the customers and that’s not OK. Be aware and ask a lot of questions before booking! I will fight for my money back!"

"The staff were super helpful. The rooms were clean and comfortable and the breakfast was good. "

"Room was clean and cool amenities "

"Rooms were fantastic "