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"Amazing staff"

"This is a typical upscale Bangkok Hotel. Our issue was despite receiving a confirmation of the booking, and an email from Avani saying we are looking to having you and quotes THEIR booking confirmation number the reception.The receotion staff claimed for half an hour that there was no reservation and that Expedia had failed to forward it. In short they refused to honour the reservation, and their own confirmation email and booking number, for forty minutes. Not sure where you go with this when you can't rely on a confirmation from Expedia and from the property. Yes the building is nice and clean, but when one's trust in the process is erodedit is dispiriting after a very long journey. One hopes that a prepaid reservation would be respected in short order."

"The property was very clean and the staff were polite and helpful . I would definitely stay at this hotel again."

"Awesome place, great food and happy hour."

"Great service and good location walking "

"5 stars in every way. Staff, room and breakfast "

"Smooth welcoming check in Really nice room with river view Most comfortable hotel bed I've ever slept in. Amazing varied breakfast with very attentive staff. Problem sorted very quickly - in the middle of the night I noticed that water was dripping from one of the air conditioning vents. I called reception and within 5 minutes an engineer was sent and a porter arrived to take me and all my gear to an upgraded suite. Next day I had a courtesy call to apologise again and to see how the new room was. This can happen to any hotel, it's how they respond that matters. 5*"

"I have stayed here multiple times. Always friendly staff. Great location. Restaurant on site. Overall a great experience."

"Staff is courteous and helpful. Room is nice and spacious. I have all amenities that I need. Bed and pillow are comfortable."