Pemandangan dari properti

Ulasan untuk Halcyon Hot Springs Resort

4 out of 5
Halcyon Hot Springs Resort
5655 Highway 23 N, Nakusp, BC

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 212 dari 424 ulasan" "
Penilaian 8 - Bagus. 152 dari 424 ulasan" "
Penilaian 6 - Cukup Baik. 39 dari 424 ulasan" "
Penilaian 4 - Buruk. 12 dari 424 ulasan" "
Penilaian 2 - Sangat Buruk. 9 dari 424 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,8/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Heidi, Kelowna

Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Natasha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is well maintained; the cottage has everything you possibly need for a comfortable stay. The only thing I would suggest to have pools open for staying guests before regular hours, i.e. 7-9am.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Faron

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Liying

Bepergian bersama keluarga
Disukai: Fasilitas
good
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 11 Mei 2024
Thank you for your 5/5 review. We are glad you enjoyed your stay with us and we hope to see you again!

10/10 Sangat Bagus

Christina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A very peaceful and quiet weekend! We will be back!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Guest Services pada tanggal 11 Mei 2024
We are glad to hear that you enjoyed your stay with us, we hope to see you again!

10/10 Sangat Bagus

Walter

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The pools are the biggest reason to visit and they do not disappoint. There is a lovely trail along the lakefront. The cabin accomodation was very comfortable and spacious. My personal preference would be to include a small microwave rather than the fancy bidet toilet.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 29 Apr 2024
Hi Walter, thank you for choosing to stay with us, we appreciate your feedback and 5/5 review.We hope to see you again for another visit!

10/10 Sangat Bagus

INGRID

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had fantastic stay. Definitely will come back again
Menginap 2 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 29 Apr 2024
Hi Ingrid, we are happy to hear that you enjoyed your stay with us. Thank you for your 5/5 review.We hope to see you again for another visit!

10/10 Sangat Bagus

Corinne

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was great going for a Sunday/Monday this time of year. Barely anyone was there. My only complaint would be the price for the off-season. Especially considering how quiet it was. If they lowered the prices a bit I'm sure more people would come. Other than that, the queen cabin was super cute and modern inside. The hot springs were amazing.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 29 Apr 2024
Hi Corrine,Thank you for your feedback and 5/5 review!We hope to see you again for another visit!

10/10 Sangat Bagus

Michael

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing place
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 20 Apr 2024
Thank you Michael, we are glad that you enjoyed your stay with us, we hope to see you again!

8/10 Bagus

Jason

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was nice .. dining was pricy and so was accommodation however
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 20 Apr 2024
Thank you for your feedback Jason. We hope to see you again!

8/10 Bagus

Darlene

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really nice room setup. Loved the bathing suit dryer in the pool change rooms.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Services pada tanggal 20 Apr 2024
Thanks for your feedback Darlene. We are glad you enjoyed your time with us!

10/10 Sangat Bagus

Kyle

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing property, staff was great, and the Hot Springs pools were next level. Especially enjoyed the cold plunge pool!
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Chris

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The pools were great, the property and accomodations were lovely. Could use some additional staff support in the hotel and restaurant/cafe.
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Clair

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

JOHN

Traveler bisnis
Disukai: Kebersihan, fasilitas
Great staff and pools are wonderful.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 27 Mar 2024
Hi John,It sounds like you enjoyed your time at the resort, we hope to see you again for another visit!

10/10 Sangat Bagus

Stacey

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The setting was so calming and lovely! The cabin was spotlessly clean and cozy. It was just steps away from the hot springs. We had a wonderful dinner at Alcedo also. I accidentally left a ring behind in a robe after check out and hours later the staff went out of their way to help me relocate it. Thank you!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Services pada tanggal 27 Mar 2024
Hi Stacey,Wonderful to hear that you enjoyed your stay with us.We hope to see you again.

10/10 Sangat Bagus

Susan

Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Ryan

Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Shauna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had an amazing anniversary at Halcyon Hot Spring. We will definitely be back
Menginap 3 malam pada bulan Desember 2023

8/10 Bagus

Anna

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Grapes Mellony

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

10/10 Sangat Bagus

Jullie

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Kristin

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Natasha

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Coady

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The bathrooms are very clean, the food is amazing, the hot springs are perfect, the staff are all very personable and helpful
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Alyson (Marketing) pada tanggal 5 Des 2023
Thank you for the glowing review! We're delighted you enjoyed your time at Halcyon. We look forward to welcoming you back for another wonderful experience.

8/10 Bagus

Ashlynn

Menginap 1 malam pada bulan November 2023
Tanggapan dari Alyson (Marketing) pada tanggal 27 Nov 2023
Thank you for taking the time to rate your experience at Halcyon Hot Springs! We appreciate your feedback, and we're glad to see that you had a positive overall experience. If there are any specific areas or aspects you believe we could improve upon to make your next visit even better, please feel free to share your thoughts. We value your input and look forward to the opportunity to exceed your expectations in the future.

10/10 Sangat Bagus

Dean

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very quiet
Menginap 1 malam pada bulan November 2023
Tanggapan dari Alyson (Marketing) pada tanggal 13 Nov 2023
Hi Dean!Thank you for the glowing 5/5 review! We're thrilled to hear you found our place very quiet. Creating a serene atmosphere for our guests is one of our priorities. We hope you had a peaceful and enjoyable experience. Looking forward to welcoming you back for more tranquility in the future!

10/10 Sangat Bagus

Lindsay

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a wonderful stay at Halcyon Hot Springs! The staff were friendly, and helpful. The food at the restaurant was amazing, as well as the service! The cottage we stayed in was very comfortable, we especially liked the heated bathroom floor and bidet. We were a little bit disappointed that the fireplace in our cottage was out of order, but it didn’t dampen our enjoyment of the place. The pools were great! We even managed to get half an hour with the place to ourselves! Our whole trip was a great experience!
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Alyson (Marketing) pada tanggal 3 Nov 2023
Thank you for sharing your wonderful experience at Halcyon Hot Springs! We're thrilled to hear that you had a great stay and enjoyed the friendly and helpful staff, as well as the amazing food and service at our restaurant. It's fantastic that you found the cottage comfortable, and the heated bathroom floor and bidet added an extra touch of luxury.We apologize for the inconvenience of the out-of-order fireplace but are delighted to hear that it didn't diminish your overall enjoyment. Having the pools to yourselves for half an hour must have been a fantastic treat. We're grateful for your kind words, and we hope to welcome you back for another exceptional trip in the future.

10/10 Sangat Bagus

Walter

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is spectacular. The cabin is recently renovated and very well appointed. The pools are great. Make sure you try the cold dip pool after the hot pool. The food we had at Alcedo restaurant was delicious. Chef Darrel is a culinary star.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Alyson (Marketing) pada tanggal 3 Nov 2023
Dear guest,We're thrilled to hear you found our property spectacular, enjoyed our recently renovated cabin, and our mineral springs - hydrotherapy is really quite amazing! I will be sure to pass along your kind words to Chef Darryl and the rest of his team at Alcedo. Thank you for sharing your feedback, and we look forward to hosting you again soon.

10/10 Sangat Bagus

Holly

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Alyson (Marketing) pada tanggal 9 Nov 2023
Hi Holly,Thank you for the 5 stars! We are glad you enjoyed your experience at Halcyon Hot Springs. We look forward to hosting you again sometime!

10/10 Sangat Bagus

Paulette

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Alyson (Marketing) pada tanggal 23 Okt 2023
Thank you for the 5-star review! We appreciate your positive feedback and are delighted to hear that you had a great experience. If you ever have any specific comments or suggestions in the future, please don't hesitate to reach out. We look forward to hosting you again soon!

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Restaurant was closed. Renovation going on and no one told us before we arrived.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Dallas pada tanggal 5 Okt 2023
Hello, Thank you for your review. We want to extend an apology for not meeting your expectations. Our restaurant is undergoing an unplanned and last minute renovation. We sincerely tried our best to inform everyone VIA email and Phone but unfortunately, not everyone was properly informed. I would like to invite you to please reach out to us so we can do our best to make things right for you. Again, our sincerest apologies and we look forward to working with you soon to make this right. Dallas Front Desk Supervisor.

8/10 Bagus

Andrie

Menginap 2 malam pada bulan September 2023
Tanggapan dari Alyson (Marketing) pada tanggal 23 Okt 2023
Thank you for your 4.5-star review! We're thrilled to hear that you enjoyed your experience at Halcyon. Your support means a lot to us, and if there's anything specific you'd like to share or suggest, please feel free to let us know. We look forward to welcoming you back in the future!

8/10 Bagus

Anthony

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Feels like this place is struggling. Clean enough, and is being maintained, but I think they’re hurting for staff. Also, there’s a food trailer in the main parking lot, serving as the kitchen for the restaurant while repairs/renos are completed. Not a big deal, but the morning Cook cannot cook eggs at all
Menginap 3 malam pada bulan September 2023
Tanggapan dari Alyson (Marketing) pada tanggal 25 Sep 2023
Thank you for sharing your thoughts on Halcyon Hot Springs. We appreciate your feedback and are glad that overall, you enjoyed your stay!While we understand your concern about staffing, we are fortunate to have had a successful season and are not currently facing any major staffing issues. We take pride in maintaining a high level of service for our guests and will continue to ensure our staffing levels meet the demand. We would love for you to contact us directly so we can address any specific issues you may have experienced in this regard. The food trailer in the main parking lot is a temporary solution due to unexpected kitchen maintenance. Rest assured, we are actively working to complete the necessary repairs and renovations as quickly as possible to restore the restaurant to its full capacity. We apologize for any inconvenience this has caused. We also apologize for any issues you encountered with your breakfast service, and we'll address this with our team to improve the quality of our food.We appreciate your visit to Halcyon Hot Springs and hope you will give us another chance in the future to provide you with a more satisfying experience. Your feedback helps us make improvements and better serve our valued guests.

10/10 Sangat Bagus

Michelle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This place is so beautiful and very tranquil.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Alyson (Marketing) pada tanggal 3 Okt 2023
Hi Michelle,Thank you so much for the lovely review! We are so glad you enjoyed your time with us. Hope to see you again!

10/10 Sangat Bagus

Kelley

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The facility was very clean. The staff was always friendly and helpful!! I would have liked to be able to walk the beach, but I think that’s a work in progress! I highly recommend HalcyonHot Springs resort! Oh and the water pools are alway the exact temperature!!
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Alyson (Marketing) pada tanggal 31 Agu 2023
Hi Kelley,Thank you for the fantastic 5-star review! We're thrilled you enjoyed our clean facility, friendly staff, and the perfect water temperatures. The beach can be accessed via the stairs by the chalets. If you found it to be inaccessible or have suggestions for improving accessibility, we'd greatly appreciate your feedback. Looking forward to your next visit at Halcyon Hot Springs Resort!

8/10 Bagus

Jason

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was peaceful. The hot springs were wonderful, the staff was friendly, an. The menu and pricing was limited, pricy, and small portioned.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Alyson (Marketing) pada tanggal 31 Agu 2023
Hi Jason,Thank you for choosing Halcyon Hot Springs for your peaceful retreat. We're thrilled you enjoyed our wonderful hot springs and experienced our friendly service. Our limited menu reflects our commitment to using local, sustainable ingredients. Your feedback is important, and we hope you'll join us again for another rejuvenating visit.

8/10 Bagus

Gerald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not a good value for money. Would not return to this property. Pool’s disappointing
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Dallas pada tanggal 20 Agu 2023
Hello Gerald,We are terribly sorry to hear that you did not enjoy your time with us. Was there any more specific feedback you can share with us so that I can pass it along to the appropriate departments?

10/10 Sangat Bagus

Thomas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a wonderful escape, relaxing & Rejavinating​ !
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Dallas pada tanggal 19 Agu 2023
Hi Thomas. Thank you so much for your wonderful review. We enjoyed hosting you here and look forward to seeing you next time.

10/10 Sangat Bagus

Nancy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Dallas pada tanggal 19 Agu 2023
Thank you for your kind review Nancy. We enjoyed hosting you and look forward to seeing you again sometime soon!

8/10 Bagus

Michael, Calgary

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Great pools and fabulous views. The food and service in the restaurant were excellent. The room was disappointing for the price. I would have expected something above the following: beat-up old furniture, dingy walls, scant supply of dishes and cutlery. Other than that, it was pricey for what we got. Front desk staff were less than friendly and helpful.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Dallas pada tanggal 12 Agu 2023
Hello Michael, Thank you kindly for the nice review. We enjoyed hosting you. We are glad that you enjoyed the experience you had in our restaurant. Also we appreciate the constructive feedback you have given us as well. We have forwarded that the the appropriate departments. Feedback like this is the only way we can improve the guest experience. If you are able to, can you kindly elaborate to us as to what the front desk staff may have said or done better or how they were unfriendly and unhelpful so we can pass it along?

10/10 Sangat Bagus

Shun Yee

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent food excellent environment
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Dallas pada tanggal 10 Agu 2023
Hi Shun Yee, Thank you kindly for the review. We enjoyed hosting you and hope to see you back sometime soon.

10/10 Sangat Bagus

Rob

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Guest Services pada tanggal 6 Agu 2023
Hi Rob,Thanks for sharing your 10/10 review with us!Great to hear that you enjoyed stay and we hope to see you again!

10/10 Sangat Bagus

Sut Kei

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Alyson (Marketing) pada tanggal 25 Jul 2023
Hi Sut, Thank you for the fantastic 5/5 review! We can't wait to welcome you back again soon!

10/10 Sangat Bagus

Rick

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The dining and cabin. Both are very good
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Alyson (Marketing) pada tanggal 16 Jul 2023
Hi Rick,We appreciate your excellent review! Thank you for highlighting our outstanding dining and cabin accommodations. We're glad you had a great experience and hope to welcome you back soon!

8/10 Bagus

Murrie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We’ve stayed here multiple times, this was our fifth stay. It is totally worth it. The only things that would make this place a 5 star rating is if they had a convenience store with sandwiches or pizza. They have a restaurant but it’s very limited and expensive. The nearest town is only 15 minutes away and we leave the resort several times a stay for food or snacks. A canoe or boat rental on the resort would also be a benefit
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Alyson (Marketing) pada tanggal 16 Jul 2023
Hi Murrie,Thank you for your valuable feedback! We appreciate your loyalty and your positive rating of our resort. We understand your suggestion for a convenience store with sandwiches or pizza and appreciate your input. While we do have a restaurant on-site, we understand that the menu may not always meet every guest's preferences or budget. We apologize for any inconvenience this may have caused.Regarding the canoe or boat rental, we prioritize the safety of our guests and due to the quickly changing conditions of Arrow Lake and the lack of cell service in the area, we are unable to provide rentals. However, we do offer SUP tours bookable through our spa, allowing guests to enjoy the serene beauty of the surroundings on the water.We value your suggestions and will take them into consideration as we continually strive to enhance our guests' experiences. Thank you once again for your feedback, and we hope to welcome you back to our resort in the future.

2/10 Sangat Buruk

Anton

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Alyson (Marketing) pada tanggal 16 Jul 2023
Hi Anton,We're sorry to hear that you had a negative experience during your visit to Halcyon Hot Springs. We value feedback from our guests, as it helps us improve our services. We would appreciate it if you could provide more details about the specific issues you encountered, as we strive to address any concerns promptly. Our goal is to ensure that all our guests have a pleasant and enjoyable experience. Please reach out to our Management team via contact email on our website so that we can assist you further. We hope to have the opportunity to make it right.

2/10 Sangat Buruk

Jesse

Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Guest Services pada tanggal 5 Agu 2023
Hi Jesse,I am sorry to hear that our resort did not meet your expectations. Please feel free to reach out to us if you would like to provide feedback.

8/10 Bagus

Jesse

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Alyson (Marketing) pada tanggal 13 Jul 2023
Thank you for your review! We're delighted to hear that you had a positive experience during your stay. If there is anything specific you particularly enjoyed or any suggestions you have for us to make your experience even better, please let us know. We appreciate your feedback and hope to welcome you back soon!

8/10 Bagus

VADAKOOT

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Alyson (Marketing) pada tanggal 13 Jul 2023
Thank you for your 4-star review! We appreciate your positive feedback and are glad you had a good experience. We're always looking to improve, so if you have any suggestions for us, we'd love to hear them. Thank you for choosing our resort, and we hope to serve you even better in the future.