Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 527 dari 1001 ulasan" "
10 - Sangat Bagus
527
Penilaian 8 - Bagus. 367 dari 1001 ulasan" "
8 - Bagus
367
Penilaian 6 - Cukup Baik. 77 dari 1001 ulasan" "
6 - Cukup Baik
77
Penilaian 4 - Buruk. 23 dari 1001 ulasan" "
4 - Buruk
23
Penilaian 2 - Sangat Buruk. 7 dari 1001 ulasan" "
2 - Sangat Buruk
7
9,0/10
Kebersihan
9,0/10
Staf & layanan
8,6/10
Fasilitas
8,6/10
Kondisi & fasilitas properti
8,6/10
Ramah lingkungan
Ulasan
6/10 Cukup Baik
Veeni
28 Apr 2024
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The shape of the hotel was unick. However bathroom wasn't upto the standard.. These days no1 has tab as shower.. please consider renovating bathroom. Also consider installing mirror in bedroom. It was unpleasant putting makeup in bathroom, next to toilet.
Veeni
Menginap 1 malam pada bulan April 2024
10/10 Sangat Bagus
Zoe
28 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I loved the stay
Zoe
Menginap 1 malam pada bulan April 2024
8/10 Bagus
Shakaiyah
Bepergian bersama keluarga
26 Apr 2024
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Comfy sleep!
Shakaiyah
Menginap 1 malam pada bulan April 2024
10/10 Sangat Bagus
Joseph
Bepergian bersama teman
26 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful views of the lake from most rooms. Easy walk to restaurants.
Joseph
Menginap 1 malam pada bulan April 2024
10/10 Sangat Bagus
Jono
21 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good location for families and close to the pools and waterfront. Close to shops
Jono
Menginap 2 malam pada bulan April 2024
10/10 Sangat Bagus
Sarah
6 Apr 2024
Hotel clean and tidy, staff helpful and friendly
Sarah
Menginap 1 malam pada bulan April 2024
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 10 Apr 2024
Kia Ora Sarah,Thank you for your kind review.We wish you all the best and to see you again in the future.Nga mihi,Mick YuanAssistant Manager
10/10 Sangat Bagus
Seonag
Bepergian bersama teman
1 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
While the property is dated, the rooms are clean, comfortable, and spacious. I particularly liked the comfortable chairs at the large picture windows looking over the water. Staff were great.
Seonag
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Katie S pada tanggal 3 Mar 2024
Kia Ora Seonag, Thank you for the wonderful review. Our team will really appreciate receiving this. Kind regardsKatie Silcock
10/10 Sangat Bagus
Lee
25 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lee
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Katie S pada tanggal 3 Mar 2024
Kia Ora Lee, Thank you for the top marks!Nga mihi nui Katie Silcock
8/10 Bagus
Jennifer
Bepergian bersama teman
9 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas
Breakfast buffet was not very good and the coffee was awful
Jennifer
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Katie S pada tanggal 15 Feb 2024
Kia Ora Jennifer, I have taken your feedback on-board. Kind regardsKatie Silcock
10/10 Sangat Bagus
Leanne and Pete
Bepergian bersama keluarga
6 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great venue and a lovely stay. Highly recommend
Leanne and Pete
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Katie S pada tanggal 6 Feb 2024
Kia Ora Leanne, We really appreciate the wonderful review and hope to welcome you back again soon. Kind regards, Katie Silcock, GM
8/10 Bagus
Wendy, Toronto
Bepergian bersama teman
5 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient property. Easy access to laundry on property. Enjoyed the hot tub and outdoor pool.
Wendy
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Katie S pada tanggal 6 Feb 2024
Kia Ora Wendy, Thank you for your review and comments. I am pleased that you enjoyed the Ocean Spa facilities across the road from the hotel. Use of the Gym at Ocean Spa is complimentary for guests; however, all other facilities are paid separately. We hope to see you back in Napier very soon. Kind regards, Katie Silcock, GM
10/10 Sangat Bagus
Sandra
3 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Sandra
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Katie S pada tanggal 6 Feb 2024
Kia Ora Sandra, Thank you for your feedback! Kind regards, Katie Silcock,GM
10/10 Sangat Bagus
pasha
Bepergian bersama keluarga
29 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Price was good and great staff. Would love to stay there again.
pasha
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Katie S pada tanggal 6 Feb 2024
Kia Ora Pasha, Thank you for your review and your kind comments. We look forward to having you back! Nga mihi nui Katie Silcock, GM
8/10 Bagus
Kellie
29 Jan 2024
Disukai: Kebersihan, kondisi & fasilitas properti
Kellie
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Katie S pada tanggal 6 Feb 2024
Kia Ora Kellie, Thank you for your review. We hope to make it a 5 next time you stay! Nga mihi nui Katie Silcock, GM
8/10 Bagus
Tracey
17 Jan 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good Accommodation. Staff very friendly and accommodating.
Tracey
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 18 Jan 2024
Kia Ora Tracey,Thank you for your kind review. We wish you all the best and hope to see you again in the future.Nga mihi,Mick
10/10 Sangat Bagus
Tristram
Bepergian bersama keluarga dan anak
15 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Fantastic location as everything is within walking distance
Beach 2min across the road/hot spas and pools directly opposite with complimentary access to gym
Reception service was very helpful and requests were always attended to.
Special mention to the girls in the restaurant who were absolutely delightful with 6 star service and the food is exceptional……these girls made our stay a much more pleasant experience, hotels that have staff who take pride in there presentation and customer service are what makes holidays truly amazing
Tristram
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Katie S pada tanggal 15 Feb 2024
Kia Ora Tristram, Thank you for your wonderful review. I will make sure the team receive this feedback. We hope to welcome you back again in the future. Nga mihi niKatie Silcock
10/10 Sangat Bagus
Mark
Bepergian bersama teman
13 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property has great views and is centrally located.
Mark
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 17 Jan 2024
Kia Ora Mark,Thank you for your great review! We wish you all the best in 2024 and to see you again in the future.Nga mihi,Mick
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We liked that location. The hotel was close to the shops. We disliked the attitude from the staff towards us. The room were surface clean. We could see dust and specks of rubbish on the floor before we got there. Vacumming not completed under the bedsx.
Rewi
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 10 Jan 2024
Kia Ora Rewi,Thank you for taking the time to review us online.I am glad to know that you enjoyed our location but sorry to read that you did not find our team helpful or our cleanness up to your standard. Hope our phone conversation provided assurance to you that we will improve in areas required.Thank you again Rewi. We wish you all the best in 2024!Nga mihi,Mick
10/10 Sangat Bagus
Mauro
Bepergian bersama keluarga dan anak
7 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location is perfect and you can easily walk to the marine parade, the war memorial, the centennial park and even the prison. There’s a hot pool complex in front of the hotel so that’s an option as well
Mauro
Tanggapan dari Mick Yuan, Assistant Manger pada tanggal 8 Jan 2024
Dear Mauro,Thank you for your kind review.We wish you all the best and hope to see you again in the future.Kind regards,Mick Yuan
8/10 Bagus
Manabu
Bepergian bersama keluarga dan anak
3 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 8 Jan 2024
Dear Manabu,Thank you for your kind review.I am glad that you have enjoyed your stay, especially in our view and location.Thank you again and we wish you all the best for the rest of your trip in New Zealand.Kind regards,Mick Yuan
10/10 Sangat Bagus
Thi-kim-thuy
2 Jan 2024
Thi-kim-thuy
Menginap 3 malam pada bulan Desember 2023
10/10 Sangat Bagus
Md HABIB
Bepergian bersama keluarga
1 Jan 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
beautiful location , just infront of marine parade
Md HABIB
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Mick Yuan Assistant Manager pada tanggal 7 Jan 2024
Kia Ora Md HABIB,Thank you for your kind review.We wish you all the best in 2024!Nga mihi,Mick YuanAssistant Manager
8/10 Bagus
Maria
Bepergian bersama teman
30 Des 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Maria
Menginap 3 malam pada bulan Desember 2023
6/10 Cukup Baik
Marlene
30 Des 2023
Marlene
Menginap 3 malam pada bulan Desember 2023
6/10 Cukup Baik
Christian
Bepergian bersama keluarga
30 Des 2023
Tidak Disukai: Kondisi & fasilitas properti
A very pricy hotel that has it's worth in the closeness to the beach. We stayed in Hilton for the same price - this hotel is not near the standard of Hilton.
Christian
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 4 Jan 2024
Kia Ora Christian,Thank you for taking the time to review us online.I am disappointed to read that we have only scored 6 out of 10 during your stay. There are a number of factors that may effect the price. Keep an eye online so you won't miss out on any great price. We wish you all the best in 2024!Nga mihi,Mick YuanAssistant Manager
Fantastic location, walking distance to town, great views. Seems a little dated but still pleasant. A little loud due to ice maker and laundry but still enjoyed our stay.
Traveler terverifikasi
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Mick Yuan Assistant Manager pada tanggal 3 Jan 2024
Kia Ora,Thank you for your kind review.We wish you a great 2024 ahead!Nga mihi,Mick YuanAssistant Manager
8/10 Bagus
Stephen
29 Des 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Stephen
Menginap 1 malam pada bulan Desember 2023
10/10 Sangat Bagus
Balthazar
29 Des 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location and hotel
Balthazar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Mick Yuan,Assistant Manager pada tanggal 3 Jan 2024
Kia Ora Balthazar,Thank you for your kind review!We wish you all the best with 2024.Nga mihi,Mick YuanAssistant Manager
8/10 Bagus
Alison
Bepergian bersama teman
7 Des 2023
The hotel is looking tired and in some areas not very clean. Our room had a large coffee stain on the carpet that had been there a while. Staff at check in did not have good English understanding and a question we had was just not answered. This is not helpful. The hotel has a car charger but nowhere does it say on their website to bring your own cable, or if it is free or not. Breakfast buffet was very average and not good value. The bed was comfortable.
Alison
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 10 Des 2023
Kia Ora Alison,Thank you for taking the time to review us online.I am glad that you enjoyed your overall stay with us and admit that there are areas we can improve. For the EV charger, it does mention on our website to bring your own cable and pay as you go.Thank you again and we wish you a very Merry Christmas ahead.Nga mihi,Mick YuanAssistant Manager
10/10 Sangat Bagus
Daniel
Traveler bisnis
30 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice accommodation near to the conference centre and city. Easy to walk around.
Daniel
Menginap 2 malam pada bulan November 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 5 Des 2023
Kia Ora Daniel,Thank you for your kind review. We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
6/10 Cukup Baik
Barbara
Bepergian bersama teman
19 Nov 2023
Disukai: Kebersihan
The view was amazing. The room smelled like cologne. The breakfast was not good but pricey. Coffee was like water and none of the food was hot just lukewarm. And, they charged us for a coke that we didn’t take from the mini bar. Unless they charged us for the milk that wasn’t on the mini bar ticket. We assumed that was free since the 6 other places we stayed in NZ gave us milk.
Barbara
Menginap 1 malam pada bulan November 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 23 Nov 2023
Kia Ora Barb,Thank you for your online review.I am glad that you have enjoyed the view. I have passed your comments onto respective departments who will take it onboard and make necessary improvements. Hope the minibar charge has been resolved. We are happy to assist should you have any further questions.Kind regards,Mick YuanAssistant Manager
10/10 Sangat Bagus
Megan
19 Nov 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great view of the ocean and a small part of the Marine Parade
Megan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 23 Nov 2023
Kia Ora Megan,Thank you for your feedback. Hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
Great staff and beautiful views! Good location, too!
Tracy
Menginap 1 malam pada bulan November 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 13 Nov 2023
Dear Tracy,Thank you for your kind review and I am glad that our staff are helpful and you enjoy the view and location! All the best to you!Kind regards,Mick YuanAssistant Manager
10/10 Sangat Bagus
Shohei
Traveler bisnis
7 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Shohei
Menginap 1 malam pada bulan November 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 13 Nov 2023
Dear Shohei,Thank you for you review. Hope you enjoy the rest of your trip in New Zealand.Kind regards,Mick YuanAssistant Manager
10/10 Sangat Bagus
Stacey
Bepergian bersama keluarga
3 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Incredible views, we loved our stay here. Convenient free parking around back of hotel. Perfect location to stroll into City Centre.
Stacey
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 13 Nov 2023
Dear Stacey,Thank you for taking the time to review us online. We wish you all the best and hope to see you again in the future!Kind regards,Mick YuanAssistant Manager
10/10 Sangat Bagus
Meha
Bepergian bersama keluarga dan anak
2 Nov 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thoroughly enjoyed our stay at the hotel. Friendly staff.
Clean rooms with awesome views and super comfy beds. We stayed with 2 kids and rooms are reasonably sized to accommodate 4.
Convenient location. Highly recommended!
Meha
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 13 Nov 2023
Dear Meha,Thank you for your kind review. We are glad that you and family enjoyed your stay with us. We wish you all the best and hope to see again in the future.Kind regards,Mick YuanAssistant Manager
10/10 Sangat Bagus
THIAGO
Traveler bisnis
31 Okt 2023
very good!
THIAGO
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 13 Nov 2023
Dear Thiago,Than you very much for your review. Take Care!Kind regards,Mick YuanAssistant Manager
10/10 Sangat Bagus
Selma
Bepergian bersama keluarga
24 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The lady at check in was very helpful and welcoming. The place was clean, will definitely stay here again.
Selma
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 28 Okt 2023
Kia Ora Selma,Thank you for your 5/5 review.I am glad our receptionist has done a great job and leaves a great first impression for you.Thank you again Selma and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
8/10 Bagus
Pamela
Bepergian bersama keluarga
23 Okt 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent room, spacious and very clean. Comfortable beds.
Convenient location & good parking.
Just a lot of banging doors from neighbouring rooms. Perhaps having closing mechanisms fitted to the doors would help.
Would stay again when visiting Napier.
Pamela
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Mick Yuan,Assistant Manager pada tanggal 28 Okt 2023
Kia Ora Pamela,Thank you for kind review. We have adjusted the door closers and this will minimise the noise caused by door shutting.Thank you again Pamela and we hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
6/10 Cukup Baik
Aiga
Bepergian bersama teman
22 Okt 2023
Disukai: Staf & layanan
Overall stay was ok.
The mini fridge in my room wasn’t working which sucked cause it was so hot and I wanted to keep drinks cold.
The room isn’t very soundproof even to the point I could hear the neighbour opening and closing their drawers and when using the bathroom.
Aiga
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 28 Okt 2023
Kia Ora Aiga,Thank you for feedback. We will take your feedback onboard for future improvement.Nga mihi,Mick YuanAssistant Manager
10/10 Sangat Bagus
MICK
13 Okt 2023
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
MICK
Menginap 2 malam pada bulan September 2023
8/10 Bagus
Serupepepli
Bepergian bersama keluarga dan anak
30 Sep 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Enjoy my stay
Serupepepli
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 3 Okt 2023
Kia Ora Serupepepli,Thank you for your review.All the best!Mick YuanAssistant Manager
Fabulous location with glorious views over the ocean..… easy parking… easy walk to shops restaurants etc.
Kathy
Menginap 2 malam pada bulan September 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 14 Sep 2023
Dear Kathy,Thank you for taking the time to review us online.I am glad that you have enjoyed your stay with us, especially the beautiful view, convenient parking and central location.Thank you again Kathy. Take care.Kind regards,Mick YuanAssistant Manager
10/10 Sangat Bagus
Elliot
11 Sep 2023
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful views.
Elliot
Menginap 1 malam pada bulan September 2023
Tanggapan dari Mick Yuan, Assistant Manager pada tanggal 14 Sep 2023
Dear Elliot,Thank you for your kind review.I am glad you enjoyed the beautiful and we hope to see you again in the future.Kind regards,Mick YuanAssistant Manager
8/10 Bagus
Amanda
11 Sep 2023
Amanda
Menginap 2 malam pada bulan September 2023
10/10 Sangat Bagus
Traveler terverifikasi
Bepergian bersama keluarga
5 Sep 2023
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar