Near North Side hotel guide. Gemstone Resorts hotel in Near North Side, Chicago

"I chose this hotel for my business stay because it offered early check-in and late checkout. I called the hotel days prior to my stay to confirm my late checkout would be available. The staff member was very cold over the phone but did confirm this for me. My early check in was granted and there was no mention of any issues from the staff or what time I need to checkout. I received a call the next day at 1:30pm that I need to be out of y room immediately. They also charged me a late checkout fee with no prior notice or warning. I should’ve listened to the reviews of this hotel. They clearly only want your money and will do anything to get you to pay more than the room price."

"Wonderful location !"

"Staff was amazing. Thank you for a great visit"

"Good"

"Nice, relaxing area. Balcony was inaccessible which is an inconvenience when they don’t let you know before booking. Valet parking is the way to go. Clean, safe, uppity place overall."

"You had to run the shower, the bathroom faucet, and the one in the room to get the hot water to turn on. The toilets throughout the hotel did not flush well. We had to call maintenance multiple times to.plunge the toilet and the toilet in the lobby had to be flushed multiple times just for tissue to go down for a number 1. The staff was definitely friendly and that was a plus and only plus."

"The room was so small than I expected. No refrigerator, no microwave, don’t have even a paper cup. I heard the cop’s silence and the music most of the time. I do not recommend. "

"Great central location, lots to do nearby."

"This is one of the best hotels I’ve ever stayed in. The food was delicious. The rooms were clean. The view was amazing. The staff was amazing. I will book again."