Hotel Best Western di Needham

"There is no pool (though AI said there was). Vending machines did not work BUT they were removed during our stay and being replaced (soon) with a new one. Breakfast was good but would love to see waffle machine to be added to it. Loved yogurt machine if I would not have to click on dispensing button all the time (each click makes the machine work for a sec only). I did not mind the beds like other guests in their reviews. The rooms supposed to be cleaned ones every 3 days but from day 3 to our...

"Booking through Expedia did not offer the same customer service friendly staff as you would booking directly with the hotel. Once the check in issue was resolved, my stay was good. Breakfast buffet was a highlight for our family needs. Would recommend!"

"This is an overpriced two star hotel that is extremely dated. Linens and towels and toilet paper the cheapest and poorest quality. Would never stay here again Not what I expect from best western chain"

"Nice stay. Staff friendly and helpful."

"Customer service was disgraceful and they would not allow early check in. I have stayed at many hotels that allow for early check in, but not here. I arrived at approximately 2:45pm and I was told I could not check in until after 3:00pm and the hotel was not busy. The front desk representative made every interaction seem like a bother and she was annoyed with her work. Definitely not a hotel I would choose again, if these are the kind of staff and accommodations available."