Hotel Keluarga di New Albany

"Clean room great staff"

"Our room was lovely, the fitness area had just what we needed. The front desk gal was very nice. My only cons is the property as a whole had an odd smell, the walls in the hallways were dirty and the breakfast didn’t offer a ton-just bagels, muffins, oatmeal, cereal and some hard boiled eggs."

"Shower gel container was empty; and though the bathtub looked sparkling clean, I could not see a way to fill it. Had to settle for a shower and use soap from bathroom sink. I guess I prefer old fashioned bar soap?"

"Although the hotel is a bit dated, we did have a clean comfortable room at a reasonable price."

"Staff was friendly, location was very walkable, didn't dine in but the atmosphere looked good. Gym was adequate, could use refill/upkeep of sanitizing wipes. Treadmills positioned poorly for safety behind blind corner...easily adjustable things. Great for a nice, quiet, convenient stay."

"The room had an overwhelming smell of cleaning supplies, so strong it gave a headache. The bathroom was not clean, there was stuff on the back of the door and walls. Pillows were flat and clumping up. Room was run down. Not a pleasant experience at all would not recommend."

"I've stayed at the property many times and it is well maintained and have always had a good experience."

"Room needed updated but that wasn’t the problem. Got there late so didn’t look til I took a shower in the morning. The shower was covered in black mold and slime. I wouldn’t even let my wife use it. Next time I’ll drive the extra 6 hours home. And if they refute it I’ve got pictures to prove it."