New Baden hotel guide. Hilton Hotels hotel in New Baden, Illinois

"Microwave was extremely dirty everything in the room had dust shower curtain was dirty fridge had tape holding the shelves up in it toilet took forever to flush bathroom amenities where used and some didn't have lids on them like the shower soap but the dust was the main thing it looked like the room had been vacant for months unfortunately I couldn't get my refund back or I would have left in a heartbeat"

"Parking was easy and convenient. Room needs some major updates. Bed was very uncomfortable. Breakfast not much to say, other than we went somewhere else to eat."

"This place was wonderful from the start. I was very impressed at the hotel staff & how incredible they were but 3 weeks into my 1 month stay they knocked on my door I was asleep and other person in my rm was in shower. thought they heard a dog bark & came into my rm wo permission. They told me they heard dog & had to leave. I still had 9 days left paid for. They searched rm I had no dog then next day went to turn in towels to get clean ones i was informed for the first time I was not allowed new towels n sheets while I stayed I would have to pay an extra 19.99 per mo but I was never informed of that upon both times I checked into this hotel this last yr. They were extremely rude to me so much I was afraid to ask for toilet paper. I paid over 1500 dollars to stay at this place to be treated like a second hand citizen. Then upon check out today now kind u I asked upon check in even stayed in my reservations that I needed extra time to check out between 12-1 it was approved in the iteneraey clearly yet they were knocking on my door telling me to leave at 11. I am a 100% disabled vet of 16 yrs I have ptsd & multiple sclerosis. I move slowly some days and accounted for that upfront upon check in. This place has no common courtesy at best. What they did by coming into my room without it being an emergency i.e. screams for help a fire ect. They found no dog upon coming into my room that day twice and several times after that occurrence. Yet treated me like a criminal "

"We did not stay at this property! Our plans change due to mother-in-law having a stroke. We notified the hotel 4 days in advance to cancel the reservation and they would not give us our money back. Expedia try to help but the hotel refused to refund the money."

"Is convenient and the beds are comfortable and it has a nice kitchenette. The customer service left a lot to be desired, and the whirlpool tub they charged a premium for did not work, and they were out of breakfast by 8:30 am. There was only one working ice machine, no vending machines, and the pool looked tiny and grimy. Just come and sleep and leave and it's great for that."

"Lovely place. Breakfast is kind of standard continental basics but very clean and lovely staff."

"Clean room, great staff. Good breakfast"

"I use Drury Inn on a quarterly basis, and I have always been satisfied. "

"Other than the storm knockingnout the power in the area off an on. Great stay extremely friendly staff "