View from property

Reviews of Blake Hotel New Orleans, BW Signature Collection

3.5 out of 5
Blake Hotel New Orleans, BW Signature Collection
500 Saint Charles Ave, New Orleans, LA

Reviews

7.6

Good

Rating 10 - Excellent. 356 out of 1004 reviews" "
Rating 8 - Good. 282 out of 1004 reviews" "
Rating 6 - Okay. 172 out of 1004 reviews" "
Rating 4 - Poor. 110 out of 1004 reviews" "
Rating 2 - Terrible. 84 out of 1004 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Wellington

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Over priced parking and expensive valet
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Wellington, thank you for sharing your thoughts. At Blake Hotel New Orleans, BW Premier Collection, the aim is to provide convenient options for our guests, and your feedback regarding parking and valet charges will be taken into consideration. We hope to welcome you back in the future.

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I don't recall parking options but learning the valet parking was $51 a day wasn't fun
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Kerry, thank you for sharing your feedback. Blake Hotel New Orleans, BW Premier Collection aims to provide a seamless experience and appreciates your comments regarding valet parking fees. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

6/10 Okay

Ryan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Other than it was a room to stay in for the night, I have nothing good to say about it. It was dirty, the cable didn’t work, and it looked like it needed renovating. Furthermore, the parking in that area is awful so you either have to find parking far away or use the hotels expensive valet service. The only upside to the hotel is the staff because they are extremely nice and helpful. An employee named Ruben was the best employee there and he deserves a raise.
Stayed 2 nights in May 2024
Response from Customer Service on 16 May 2024
Ryan, thank you for taking the time to provide your feedback. It is concerning to hear that your experience was not what you expected, particularly with the cleanliness, room amenities, and parking situation. We appreciate your kind words about our team members, especially Ruben. Your comments will be reviewed internally to ensure improvements.

6/10 Okay

Wendy

Stayed 2 nights in Apr 2024
Response from Customer Service on 15 May 2024
Wendy, thank you for taking the time to leave a review. Your feedback helps us improve and serve our guests better. Should you have any specific comments or suggestions, we would love to hear them. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Wayne

Travelled with group
Disliked: Property conditions & facilities
Took about 10 minutes of running water to get any warmth in water in shower. Air conditioner was extremely noisy. Sounded like a jet engine and couldn’t change fan speed. Bed was uncomfortable. Sag in middle of bed.
Stayed 3 nights in May 2024
Response from Customer Service on 12 May 2024
Wayne, we value your feedback and are sorry to hear about the issues you experienced with the shower and air conditioner. It's disappointing to know our bed didn't meet your comfort expectations. Your comments are important to us and we will take measures to improve for all our guests. We hope that we'll have another opportunity to serve you better in the future.

8/10 Good

Janet

Fantastic location, I always stay in this area. The hotel I usually stay in was booked so I tried the Blake. Staff was very nice. Room needed a more thorough clean.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Janet, it's great you appreciated the prime location of Blake Hotel New Orleans, BW Premier Collection and found our colleagues to be welcoming. We continually strive to maintain high standards of cleanliness, so we are sorry if it didn't meet your expectations on this occasion. Your input will certainly be useful in refining our services. We hope to welcome you again in the future.

8/10 Good

Linda, Chicago

Stayed 1 night in Apr 2024
Response from Customer Service on 20 May 2024
Thank you for sharing your thoughts with us, Linda!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Blake Hotel New Orleans, BW Premier Collection. Thank you and have a lovely day!

8/10 Good

marlene

Liked: Staff & service
Close to everything . A little park next store thT had weekly concerts.
Stayed 7 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Marlene, it's wonderful to hear that you appreciated the highly convenient location of Blake Hotel New Orleans, BW Premier Collection. We are glad you had the chance to experience the nearby park and its weekly concerts. We hope to welcome you back for your next visit to New Orleans.

4/10 Poor

Joseph

Stayed 2 nights in Apr 2024
Response from Customer Service on 20 May 2024
We appreciate the feedback, Joseph.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 Okay

Amber

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
Stay was nice and comfortable. The only downside is the elevator is VERY slow. However that’s my only “complaint”
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Amber, it's good to hear that your stay at Blake Hotel New Orleans, BW Premier Collection was nice and comfortable. We appreciate you bringing up the efficiency of our elevators. This is something we continuously strive to improve. We're glad that it didn't majorly affect your stay and we look forward to the opportunity of welcoming you back.

8/10 Good

DANIEL, Ashville

Stayed 2 nights in Apr 2024
Response from Customer Service on 16 May 2024
Daniel, thank you for your positive rating of Blake Hotel New Orleans, BW Premier Collection. We're glad you had a pleasant experience and hope to welcome you back soon!

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Aaron, we're thrilled to hear that your stay at Blake Hotel New Orleans, BW Premier Collection was enjoyable. Our team members strive to make all guests feel welcome and we're delighted they made a positive impression on you. We hope to see you again on your next trip to New Orleans.

4/10 Poor

Iryna

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Iryna, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

Amyous

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to canal and bourbon st. We literally walked everywhere the whole trip which was very convenient
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Amyous, we're thrilled to hear that Blake Hotel New Orleans, BW Premier Collection's prime setting provided easy access to your destinations. Being able to explore on foot surely adds convenience to any trip! We appreciate your high rating and look forward to your return when your travels bring you back this way.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Richard, it's disheartening to hear that your experience did not meet expectations. We appreciate your feedback and hope for an opportunity in the future to provide a more satisfactory stay. Safe travels.

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay. Close to Canal and Bourbon Street. The room is a little dated, but it was clean and comfortable. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Kim, thank you for sharing your positive experience at Blake Hotel New Orleans, BW Premier Collection. We're delighted you enjoyed our prime location and found your room clean and comfortable, even though it didn't feel as contemporary as you expected. Your willingness to stay with us again is truly the best compliment we could receive. We're eagerly looking forward to welcoming you back in the future.

8/10 Good

Daron, Waunakee

Travelled with partner
Liked: Staff & service, amenities
Good location walking distance to WW II museum and French Quarter. High rise is near Lafayette Square. Cafe next door is great
Stayed 3 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Daron, thank you for choosing the Blake Hotel New Orleans, BW Premier Collection for your stay. We're happy to hear that our location was convenient for your visit to nearby landmarks, and that the proximity to the café added value to your experience. We hope to welcome you back on your next trip to New Orleans.

10/10 Excellent

Huy

Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Thanks for the perfect rating, Huy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Blake Hotel New Orleans, BW Premier Collection.Have a wonderful day!

6/10 Okay

Cole

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was not very clean when I got there. Asked for them to send up tissues and other toiletries that normally come with the room. They did after my 3rd request. Had to iron a white button down and the blue ironing bored turned my shirt blue. (was comped for the dry cleaning). Would not stay here by choice.
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Cole, it's regrettable to hear about your experience, particularly issues with cleanliness and amenities provision. We sincerely apologize for any inconvenience caused. Your mention about an item being discolored during ironing is a rare occurrence and we're relieved the cost for cleaning was taken care of. Your feedback will help inspire improvements. We hope for an opportunity to show you our improved services in the future.

10/10 Excellent

Armen, Wheeling

Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for this excellent rating, Armen!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Blake Hotel New Orleans, BW Premier Collection! We'd love to host you again someday for yet another unforgettable visit.

8/10 Good

Debbie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Debbie, it's fantastic to hear that you found the location of Blake Hotel New Orleans, BW Premier Collection particularly convenient. Our positioning benefits our guests in many ways and we're delighted to see it added value to your stay. We hope to see you again soon.

6/10 Okay

Viviene

Business traveller
Liked: Staff & service
Disliked: Amenities
Room was not clean. Missing shampoo and soap in bathroom.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Apr 2024
Viviene, it's regrettable to hear about your encounter with the room upkeep and missing bathroom amenities. Please be assured that this is uncommon as we prioritize cleanliness and the comfort of our guests. Nevertheless, your feedback is crucial to us, and it will be used to rectify any oversights. We hope to have the opportunity to better serve you in the future.

8/10 Good

Appollonia

Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Appollonia, thank you for staying at Blake Hotel New Orleans, BW Premier Collection and leaving a rating on Expedia. We're glad to hear that you had a positive overall experience and we hope to welcome you back in the future.

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel not far from anything.
Stayed 6 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Nichole, it's wonderful to hear that you enjoyed your stay at Blake Hotel New Orleans, BW Premier Collection. We're pleased our convenient location made exploring the city easier. We hope to see you again in the near future!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, great cafe
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 Apr 2024
Kevin, thank you for your kind words about Blake Hotel New Orleans, BW Premier Collection. We're delighted you enjoyed our prime location and our fantastic team members' service. It's great to hear our café met your expectations. We truly look forward to your next visit.

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very comfortable and check in was quick and easy, even with our bicycles. Only complaint is an unexpected “site fee” of $11 and the incidental deposit of $100. The latter will presumably be returned in a few days, but these dampened my enthusiasm of a very well-kept and efficient operation.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Christopher, we appreciate your feedback. It's good to hear your check-in process was efficient and that you found your stay comfortable. We understand that financial details can occasionally be a surprising element of a trip, and we strive to be as transparent as possible regarding any additional fees. Please know that these are standard among most establishments and clearly stated at the time of booking. We're glad you found our operation to be well-maintained and effective and we hope to have the opportunity to exceed your expectations during your next visit.

8/10 Good

Latoya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed myself me and my best friend stayed there for our trip.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Latoya, thank you for choosing the Blake Hotel New Orleans, BW Premier Collection for your recent trip. We're thrilled you and your best friend enjoyed your stay with us. Looking forward to welcoming both of you again for another memorable trip.

6/10 Okay

Julia

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The staff were very nice and helpful! The property needs maintenance and cleaning services. The mattress old and I couldn’t fall asleep because I was uncomfortable.
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Julia, it's heartening to hear that our team members showed real warmth and assistance during your stay. However, we acknowledge your comments about the upkeep of property and comfort level of the bedding. We continually strive to improve our guest experience, and your feedback helps in this endeavor. Thank you and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Dwight

Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Dwight, it seems your experience was quite balanced during your recent stay. We'd appreciate more specific feedback to help us understand where we could have enhanced your time with us better. Thank you for choosing our hotel for your stay in New Orleans. We hope to have the opportunity to better your experience in the future.

6/10 Okay

Arwyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet in the room was grubby, and it was clear that they hadn't actually checked the linens in a while. There was what looked like ketchup (I hope it was ketchup) on the bed skirt, and when I looked under the bed topper it looked like there was more ketchup stain on the blanket, too. There was no fan in the bathroom, so the room got a bit dank, but it wasn't bad. The first morning I showered and the water temperature was fine, but the next day the warm water cut out after about 5 minutes and didn't come back while I was showering. The room lock was glitchy, and would sometimes work, and sometimes not. Even after I asked them to remagnetize the key, and then got a different key, it still didn't work well, and sometimes I would have to swipe 15-20 times before it would unlock. For $200 /night, I expected more. The location was good, and the bed was comfortable. It was convenient to the convention center and the French quarter. Given the condition of the hotel room and the price, I would not choose to stay here again.
Stayed 5 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Arwyn, it's unfortunate to hear about the issues you faced, notably related to cleanliness, bathroom amenities, and glitches with your room lock. Our aim is to provide comfortable and clean rooms for every guest, so we're disheartened to see we fell short during your visit. Our maintenance team has been advised of your comments to improve their service delivery. On a positive note, we're pleased to know you found our location beneficial and the bed comfortable for your stay. Your feedback is crucial for us to enhance future guest experiences, so we're grateful for the time you took to share your thought. We hope you might reconsider and offer us another chance to serve you better in the future.

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, parking was an issue if you don’t use the valet parking the hotel offers.
Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Vincent, it's wonderful to hear you found our team members at Blake Hotel New Orleans, BW Premier Collection, to be commendable. We apologize if the parking situation wasn't as smooth as we would like. There is the convenient option of using valet parking, however, we understand our guests have different preferences. We appreciate you freely expressing your thoughts and we are consistently looking into ways to improve our services, parking included. We are thankful for your feedback and hope to welcome you back in the future.

6/10 Okay

NITISH

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It’s location is very convenient
Response from Customer Service on 15 Mar 2024
Nitish, it's great to hear you appreciated the convenient location of the hotel. Thank you for your feedback, and we hope to serve you again in the future.

10/10 Excellent

Marche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Thanks for the perfect rating, Marche!We're pleased to hear that you have fully enjoyed your stay at Blake Hotel New Orleans, BW Premier Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Miguel, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for sharing your perfect rating with us, Miguel!It's wonderful to see how much you appreciated your time at Blake Hotel New Orleans, BW Premier Collection! We want everyone to feel right at home at Blake Hotel New Orleans, BW Premier Collection. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Christopher, thank you for your perfect rating. It's wonderful to hear that your stay at the Blake Hotel New Orleans, BW Premier Collection was remarkable. We trust we'll have the pleasure of welcoming you back in the future.

10/10 Excellent

Jacquise

Overall hotel was great.. parking was the main issue and having access to that apartment
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
Jacquise, it's great to hear that you found Blake Hotel New Orleans, BW Premier Collection to be excellent overall. We are sorry to hear about any inconvenience experienced with the parking and accessibility. Our team is continuously working on improving these aspects, so please feel free to share more details. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Christina Marie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Christina, thank you for taking the time to share your experience at Blake Hotel New Orleans, BW Premier Collection. Your review is greatly appreciated and, we're thrilled you chose to stay with us. We're eager to welcome you back in the future.

4/10 Poor

Jackeline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very well located to Canal and Bourbon Street, My hotel room temperature was not so comfortable, pillows small and hard and smell was not so clean,
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Jackeline, it's unfortunate to understand that your stay didn't meet your expectations. We value your feedback regarding the atmosphere in your room, the condition of the bedding, and the overall cleanliness. These insights help us in refining our services and ensuring necessary modifications. Rest assured that our team members are committed to making improvements based on guest experiences. We hope for an opportunity to deliver a better experience in the future.

6/10 Okay

Branndon

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is dated and there were a lot of things that seemed broken or excessively worn. The restaurant was delicious and the location was great for walking around to the majority of the major sites.
Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Branndon, we appreciate your balanced perspectives. It's unfortunate that some aspects of your stay didn't completely meet your expectations, as we strive to maintain a comfortable and charming environment for our guests. However, it's pleasing to hear that you enjoyed our on-site dining options and found our location to be convenient for exploring the local attractions. We will ensure your feedback is shared with the necessary departments as we continuously work on property enhancements. Thank you for staying with us, and we hope you'll consider returning and allowing us another opportunity to impress you.

10/10 Excellent

Junyao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Junyao, your encouraging words about the Blake Hotel New Orleans, BW Premier Collection have really brightened our day. It gives us immense pleasure knowing that you've had an outstanding stay with us. We can't wait to provide you with another exceptional experience during your next visit.

10/10 Excellent

Kimberly, Camas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for mardi gras parades! Great food in the restaurant too b
Response from Customer Service on 22 Feb 2024
Kimberly, it's delightful to hear that you enjoyed the prime positioning of Blake Hotel New Orleans, BW Premier Collection, during the iconic Mardi Gras parades. It pleases us to know that the culinary offerings at our restaurant added to your pleasant experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

4/10 Poor

Chareese

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I booked my stay with this hotel for a family/friends trip. The service was great but the rooms themselves were not good. i booked 5 rooms at this hotel and the heat was not working in one of my rooms for 3 days. My stay was from the 15th of February to the 19th. my guests that were in that room were very cold and uncomfortable. the hotel did not have any other rooms available. terrible experience with the condition of the rooms
Stayed 4 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Chareese, it's unfortunate to learn that the condition of the rooms during your recent trip didn't meet expectations. We apologize for any inconvenience caused by the heating issue in one of your rooms. It's great to know our service was appreciated though, despite this setback. We continually strive to improve our guest experience and will take your feedback into account. We hope you will give us another chance to better display our commitment to comfort and satisfaction.

2/10 Terrible

Sara

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very dated and smelled of mildew. Smoking was being permitted in the lobby (cigars) and our whole floor smelt of cigarette smoke. Elevators are slow. Stairs will not let you out on the bottom floor and other set of stairs is filled with chairs and junk. Not safe in case of fire.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Sara, we recognize your concerns regarding the condition of our premises and any potential breaches to safety. We ensure you that the quality and safety of our guests are of utmost importance. We sincerely regret any unpleasant odors that you noticed and will address it with the appropriate teams. While we hesitate to use the term dated, we acknowledge that some patrons may appreciate more modern elements. As for the smoke in certain areas, our hotel usually enforces strict non-smoking policies and we will further investigate this matter. Regardless, please know that we do have rigorous safety procedures in place for emergency situations. We value your perspectives and encourage you to consider us for a more satisfactory experience in the future.

10/10 Excellent

Gwendolyn

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Gwendolyn, it's wonderful to know you had a pleasant experience at Blake Hotel New Orleans, BW Premier Collection. We appreciate your perfect rating. We hope to see you again soon!

6/10 Okay

Chevi

Liked: Cleanliness, staff & service
Nothing
Stayed 6 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Chevi, it seems like your recent stay didn't meet your expectations. We're dedicated to ensuring a comfortable and enjoyable experience for each guest and regret if this wasn't the case for you. If you have specific feedback or suggestions, we would appreciate hearing more about your stay. Your feedback is valuable in making continuous improvements.

6/10 Okay

Jody

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice enough, but not signature collection quality
This is supposed to be one of the BW signature collection locations. Our room was anything but. the fbathroom cieiling is peeling, there are holes in the walls of the bathroom. The A/C filter literaly had 1/8" of dust/lint on it, indicating it had not been replaced in a fairly long time.
Stayed 6 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Jody, your feedback is appreciated. Acknowledging the areas you identified, we are dismayed to hear your room did not meet standard expectations, particularly concerning the bathroom and air conditioning system. Worth noting, our team members are addressing these issues to ensure they don't reoccur. We hope you will grant us a second chance to offer an improved experience in the future.

4/10 Poor

terry

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Truly disappointed in a property I previously enjoyed. I won’t be staying there again.
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Terry, it's distressing to read of your recent experience, especially given your past enjoyment of our property. Our goal is always to provide a superb stay and it's clear we missed the mark this time. Rest assured, your feedback will definitely be discussed among our team members to ensure improvements are made. We hope to regain your confidence and serve you better in the future.

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was helpful and friendly. It suited our needs for Mardi Gras.
Stayed 2 nights in Feb 2024
Response from Customer Service on 16 Feb 2024
Felicia, it's delightful to know that our team members at the front desk were able to provide assistance and enhance your stay at the Blake Hotel New Orleans, BW Premier Collection during your Mardi Gras celebrations. We appreciate your review and hope to see you again in the future.

6/10 Okay

Shannon R.

Travelled with group
Liked: Staff & service
Staying on the Blake was a mixed bag. Check-in was very easy and the staff very pleasant. The location was central and convenient. However, the facilities are dated. The refrigerator door in one of the rooms did not work, the shower was missing a handle and when housekeeping tidied the rooms, no new towels were left. The elevator situation is also lacking. There were just so many people using them that it took forever to get up and down from the higher level floors.
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Shannon, we appreciate you sharing your experiences with us. It's encouraging to hear that you found the check-in process smooth and our team members amiable. Location convenience is something we are proud to offer as well. Your feedback regarding the dated facilities, absent towels, and the elevator demands is valuable to us. We are devoted to improving our services and your comments help us facilitate those improvements for future visits. Please allow us another chance to impress you on your next trip to New Orleans.

8/10 Good

Racquel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Racquel, thank you for choosing and rating the Blake Hotel New Orleans, BW Premier Collection. It's great to see you had a positive experience with us. Your feedback is much appreciated and we can't wait to welcome you back the next time you're in town.