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"Not as Grand as you might think. It’s hard to believe that this hotel was once a five star hotel. The entrance is very grand but once you take a good look it quickly starts to show its true face. The room lacked luster and wasn’t what I expected from a four or five star hotel. I recently stayed at a budget hotel, and I swear the Grand Hotel and this economy hotel had the same bed and pillows. When I would lay down on my side, I felt my hip and shoulder bones digging into mattress. There was shampoo in the room for a refillable bottle but no conditioner. No razor, no extra toothbrush, no extra bathroom amenities that a true five star would have. The outlet didn’t work in the bathroom either. The food was… okay. Far from a five star, though. The buffet was a playground for kids and had multiple rooms that were quite a distance from the actual food. We are two adults, and they stuffed us in the back room with screaming kids and families. We thought it was going to be a nice atmosphere, but it was on the same level as a cheap hotel dinner. I wouldn’t recommend staying here if you’re coming for the five star experience. You can visits the hotel without staying, that I would recommend."

"We enjoyed our stay. Nice and clean room, however, if the front desk staffs could be more welcoming would be perfect."

"While we had some small issues with our room that is not notable, the staff, specifically Spring Yu, has provided us with much help and great service that has not only resolved our issues, and elevated our stay to a memorable one."

"Hotel is at a great location. The staff is very nice and professional. The service was great as well. I forgot to bring my outlet charge for my phone, and they provided one to me. I will stay there again."

"Great breakfast "

"Visited Taipei for a family trip. Grand Hyatt was absolutely amazing. The location was perfect. Walking distance to malls, coffee shops and restaurants. All the activities we did were anywhere from 10-30 minutes away by Uber. The staff were very helpful and attentive. I’d gladly book here again on my next trip to Taipei. "

"The facilities was clean with friendly staff."

"Overall good service, great breakfast buffet. The lack of natural light gives a bit of a special vibe"

"Good service "