Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 212 dari 316 ulasan" "
10 - Sangat Bagus
212
Penilaian 8 - Bagus. 66 dari 316 ulasan" "
8 - Bagus
66
Penilaian 6 - Cukup Baik. 25 dari 316 ulasan" "
6 - Cukup Baik
25
Penilaian 4 - Buruk. 3 dari 316 ulasan" "
4 - Buruk
3
Penilaian 2 - Sangat Buruk. 10 dari 316 ulasan" "
2 - Sangat Buruk
10
9,6/10
Kebersihan
9,2/10
Staf & layanan
8,8/10
Fasilitas
9,2/10
Kondisi & fasilitas properti
8,8/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Jose
Bepergian bersama teman
22 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing just amazing
Jose
Menginap 4 malam pada bulan Mei 2024
8/10 Bagus
David, Westminster
Bepergian bersama teman
21 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They charged me a totally unexpected destination fee of $40 per night
David
Menginap 4 malam pada bulan Mei 2024
8/10 Bagus
Anna Liza
20 Mei 2024
Disukai: Kondisi & fasilitas properti
Great location
Anna Liza
Menginap 3 malam pada bulan Mei 2024
10/10 Sangat Bagus
Carol
Bepergian bersama teman
20 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the cleanliness and lighting in rooms and bathroom. Great view .
Carol
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 20 Mei 2024
Thank you for taking the time to write us a review, Carol. We are glad to know our room cleanliness, adequate lighting, and the view met your expectations. We hope to welcome you back in the near future
10/10 Sangat Bagus
Kellye
Bepergian bersama keluarga
17 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The rooms were large - especially for a NYC hotel! Would definitely stay here again!
Kellye
Menginap 4 malam pada bulan Mei 2024
8/10 Bagus
John
17 Mei 2024
John
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 19 Mei 2024
We appreciate your 4/5 rating, John. We are glad to know you enjoyed your stay with us. We hope to welcome you back in the near future!
2/10 Sangat Buruk
susan
16 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
susan
Menginap 4 malam pada bulan Mei 2024
10/10 Sangat Bagus
George
Bepergian bersama teman
15 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very confortable and new.
George
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 16 Mei 2024
Thank you for the awesome 5/5 rating, George. It brings joy to know that your stay was comfortable and hope to welcome you back soon.
8/10 Bagus
Douglas
15 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location- large rooms.
Douglas
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 16 Mei 2024
Thank you for taking the time to give us your feedback, Douglas. We are pleased to know our prime location and spacious room made your stay memorable. We hope we get welcome you back in the future!
10/10 Sangat Bagus
Eduardo
15 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Eduardo
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 17 Mei 2024
We greatly appreciate your 5/5 rating, Eduardo. It was a pleasure having you as our guest and hope to welcome you back in the future.
8/10 Bagus
rosemarie
Bepergian dalam rombongan
13 Mei 2024
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
the rooms are very clean,much daylight coming in,for ny spacy rooms,friendly technicians,comfortable beds,convenient the connecting doors if you are with friends or family,
The breakfastsystem with Carnegi restaurant/cafe is fantastic!!!
The emplyees at the desk were not kindly and don't have no patience with guest .some guest having a long trip behind.
rosemarie
Menginap 7 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 13 Mei 2024
Thank you for noticing our efforts to maintain clean and spacious rooms flooded with natural light. We're glad you found our technicians friendly and appreciated the comfort of our beds. However, We're truly sorry to hear about your experience with our front desk employees. Providing excellent customer service is our priority, and we apologize for any lack of patience you encountered. We will make sure to review this matter with our team members to ensure it doesn’t happen again
10/10 Sangat Bagus
lubo
Bepergian bersama keluarga
11 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room was very nice and clean. The property location is very convenient to walking to many locations. The staff was extremely friendly and helpful. The mattresses and pillows are extremely comfortable. If i have to give anything constructive, I didnt love that the shampoo and body wash are the large refillable pumps. I much prefer the individual smaller ones only because its more sanitary. Overall, This is my go to hotel for NYC.
lubo
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 12 Mei 2024
We're thrilled to hear that you had such a positive experience during your stay! Your compliments about our room cleanliness, convenient location, friendly staff, and comfortable amenities mean a lot to us. We appreciate your feedback about the shampoo and body wash dispensers and will take it into consideration as we strive to continually improve our services. We look forward to welcoming you back as your go-to hotel in NYC!
10/10 Sangat Bagus
Glenn, Williamstown
Bepergian bersama keluarga
10 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All the staff were very friendly and helpful
Great property overall
Glenn
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 12 Mei 2024
We're delighted to hear that you had a wonderful experience with our staff and found our property to your liking! Providing excellent service and a pleasant stay is our top priority. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!
10/10 Sangat Bagus
Graham, Brooklyn
10 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Graham
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 12 Mei 2024
Thank you for the awesome rating, Graham. It is a pleasure to know you enjoyed your stay with us and hope to welcome you back in the future.
10/10 Sangat Bagus
Mark
Bepergian bersama keluarga
8 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Het hotel heeft een supergoede ligging, moderne uitstraling, de voorzieningen die nodig zijn (een eigen ontbijtservice werd niet gemist) en bovenal aardig personeel zonder overdreven te zijn.
Mark
Menginap 10 malam pada bulan April 2024
Tanggapan dari Kimpton hotel theta pada tanggal 8 Mei 2024
We're thrilled to hear that you enjoyed our hotel's great location, modern appearance, and essential facilities. It's fantastic that you found our staff to be nice without any exaggeration. Thank you for choosing to stay with us and for sharing your experience!
8/10 Bagus
Jeff
Bepergian bersama teman
6 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
PROS: Hotel has been recently remodeled and looks almost new. Finishes are modern. Bed was comfortable. Bathroom was well apportioned with an actual door (not one of the trendy barn doors). Curtains were near blackout. Large Smart TV. Nice refrigerator. Decent closet space. Location is adjacent to one subway line’s stop and a block away from another line’s stop giving easy access to the entire island. It’s also a quick walk to Times Square (don’t stay on Broadway if you want to fall asleep) and a there’s plenty of dining options within a few blocks. Communication with the hotel was easy via text and they were really helpful stowing luggage for us.
CONS: Some minor annoyances like sticky closet doors, and a buggy TV were specific to the room and hopefully they work those out. While the location is great for a lot of things, it is next to a fire station. A very busy fire station. If you’re on a high floor or possibly on the back side of the hotel, it might not be a problem but the sound insulates windows in our lower floor room let a lot of the siren noise though. A mixed blessing was the noisy A/C unit. It is not a window unit but still was loud enough to make watching TV a challenge. It did help drown out the siren though.
Jeff
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 7 Mei 2024
Thank you for your detailed and positive review! We're thrilled to hear that you appreciated our recent remodeling efforts and modern finishes, as well as the comfort of our beds and well-appointed bathrooms. It's great to know that our convenient location near subway stops and Times Square, along with the variety of dining options nearby, added to your experience. We're glad our communication via text and luggage assistance met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay!
10/10 Sangat Bagus
Phillip
6 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Phillip
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 6 Mei 2024
Thank you for the awesome 5/5 rating, Phillip. We are truly glad you enjoyed your stay with us and hope to welcome you back in the future!
10/10 Sangat Bagus
Dimitar
6 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything
Dimitar
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 6 Mei 2024
Thank you for taking your time to give us 5/5 rating, Dimitar. We are happy to know you enjoyed your stay with us and hope to welcome you back in the future!
8/10 Bagus
Federica
Bepergian bersama teman
5 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel in posizione centralissima, camera ampia, molto apprezzata l'idea di offrire il caffè la mattina e il vino il pomeriggio. Personale gentile
Federica
Menginap 9 malam pada bulan April 2024
Tanggapan dari Kimpton hotel theta pada tanggal 6 Mei 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our central location, spacious rooms, and complimentary coffee and wine offerings. It's wonderful to know that our staff made your stay even more enjoyable. We hope to welcome you back soon for another fantastic experience!
10/10 Sangat Bagus
Kaitlin
4 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Kaitlin
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 6 Mei 2024
Thank you so much for 5/5 rating, Kaitlin. It was a pleasure having you as our guest and hope to welcome you back in the near future
10/10 Sangat Bagus
Anthony
Bepergian bersama teman
3 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was a perfect location for everything
Anthony
Menginap 7 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 6 Mei 2024
We're thrilled to hear that our location was perfect for your needs! Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future.
10/10 Sangat Bagus
Jody Lynne
3 Mei 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Jody Lynne
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 6 Mei 2024
Thank you for the awesome 5/5 rating, Jody. It is a pleasure to know you enjoyed your stay with us and hope to welcome you back in the future.
8/10 Bagus
Emine, Utrecht
3 Mei 2024
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We hadden een vroege vlucht hierdoor kwamen we rond 09:00 uur aan. Check- in is vanaf 15:00 uur. Kamer was niet beschikbaar en hebben uren moeten wachten totdat er een kamer beschikbaar was. Hotelkamer was goed en zag er netjes schoon uit. De queensize bedden zijn ruim, lekker gelegen. In de badkamer was er een sensor ingesteld waardoor de verlichting tijdens het douchen uit ging. Heel vervelend en meteen gemeld bij de receptie en sensor uit laten zetten. Was fijn geweest als dit was gemeld tijdens het inchecken. Voor de rest een fijn hotel ligt 1 blok verwijderd van Times Square. Hotel telt 15 verdiepingen en het heeft geen nut als je een hotelkamer wilt boeken die hoger gelegen zijn. Ik verbleef 8 hoog. Alhoewel hotel is een aanrader.
Emine
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 6 Mei 2024
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the delay in providing your room upon arrival and for the issue with the bathroom sensor. Your feedback is valuable to us, and we will address these matters with our team to ensure a smoother check-in process and better communication regarding room features in the future. We're glad to hear that overall you enjoyed your stay, and we appreciate your recommendation. We hope to welcome you back for an even better experience next time!
10/10 Sangat Bagus
Laura Sue
29 Apr 2024
Laura Sue
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 19 Mei 2024
We appreciate your 5/5 rating, Laura. We are glad to know you enjoyed your stay with us. We hope to welcome you back in the near future!
10/10 Sangat Bagus
Crystal
29 Apr 2024
Crystal
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 20 Mei 2024
Thank you for awesome rating of 5/5, Crystal. We greatly appreciate your stay with us and hope to welcome you back in the future.
10/10 Sangat Bagus
Celina
Bepergian bersama teman
29 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I can't say enough amazing things on this property, we were very happy with our stay here and will be back over the summer! Kudos to the front desk staff (Adupa I believe) made our stay absolutely perfect! She was so kind and helpful.
Celina
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 1 Mei 2024
Thank you for your glowing review! We're thrilled to hear that you had such a wonderful stay with us and that our front desk staff, especially Adwoa, made your experience truly memorable. We'll be sure to pass along your kind words to her. We can't wait to welcome you back over the summer for another fantastic stay!
10/10 Sangat Bagus
Kota
29 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Kota
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 30 Apr 2024
Thank you for giving us 5/5 rating, Kota. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future!
10/10 Sangat Bagus
diane
Bepergian dalam rombongan
29 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ideal location near Times Square with easy access by Subway from La Guardia
Clean hotel with decent size rooms
Although advised of our early arrival, impossible to have access to the room unless we agreed to pay an extra fee.
Free coffee in the morning and 5 to 7 with free wine were nice perks
diane
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 1 Mei 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed our hotel's location near Times Square and found our rooms clean and spacious. However, we apologize for any inconvenience caused by the inability to access your room early without an additional fee. We'll take your feedback into consideration to improve our service. We're pleased that you appreciated the complimentary coffee in the morning and the wine during our evening social hour. We hope to welcome you back for another enjoyable stay in the future!
10/10 Sangat Bagus
Deborah
29 Apr 2024
Deborah
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 19 Mei 2024
We appreciate your 5/5 rating, Deborah. We are glad to know you enjoyed your stay with us. We hope to welcome you back in the near future!
10/10 Sangat Bagus
Claudia
28 Apr 2024
Claudia
Menginap 4 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 19 Mei 2024
We appreciate your 5/5 rating, Claudia. We are glad to know you enjoyed your stay with us. We hope to welcome you back in the near future!
10/10 Sangat Bagus
Daniel
Bepergian bersama teman
28 Apr 2024
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great hotel on the fringe of the theater District.
Daniel
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 1 Mei 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel, located on the fringe of the Theater District. We hope to welcome you back for another great stay in the future!
10/10 Sangat Bagus
Daishaun, Horizon City
26 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Daishaun
Menginap 7 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 28 Apr 2024
We appreciate your 5/5 rating, Daishaun. We are very glad to know you enjoyed your stay with us, Daishaun.
10/10 Sangat Bagus
Maria, London
26 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very comfortable stay. Great location.
Maria
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 28 Apr 2024
Positive review reply:"We're delighted to hear that you had a very comfortable stay with us and enjoyed our great location! It's always wonderful to know that our guests had a pleasant experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon!"If you have any other reviews or questions, feel free to let me know!
10/10 Sangat Bagus
Elena
Bepergian bersama hewan peliharaan
26 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved my stay here. Most hotels that are pet friendly are not cat friendly but this one does. Amazing staff great coffee in the morning. Wine hour is nice but I didn’t always make it.
Subway was right across the street. The rooms were beautiful. Overall very happy with my stay.
Elena
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 28 Apr 2024
We’re thrilled to hear that you loved your stay with us! We're proud to be both pet and cat friendly, and we're delighted that you and your furry friend felt welcome here. It's wonderful to know that you enjoyed our amazing staff, great coffee in the morning, and the beautiful rooms. We're glad you found our wine hour enjoyable, and we understand that it's not always possible to make it. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!
10/10 Sangat Bagus
Gwendolyn Alicia
Bepergian bersama keluarga
25 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The king room was large and clean . Close to midtown- very easy to walk around to sights and close to trains. We received gift cards to Carnegie Diner, a block away, which saved us money for breakfast- an unexpected perk. There is a refrigerator in the room but no microwave- anywhere that I looked. The only negative is that our food on the 3rd floor was street side and the noise was quite loud- bar across the street open all-nighter, sirens and trucks. If you are a light sleeper you don’t want a lower level street side room. I would definitely stay there again and highly recommend it.
Gwendolyn Alicia
Menginap 5 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 28 Apr 2024
Positive review reply:"We're thrilled to hear that you had a wonderful stay in our king room and enjoyed its spaciousness and cleanliness! It's great to know that our location made it easy for you to explore Midtown and access nearby attractions and trains. We're delighted that you appreciated the gift cards to Carnegie Diner and found it to be a valuable perk. Thank you for your feedback regarding the street-side noise on the 3rd floor; we apologize for any inconvenience this may have caused. We'll certainly take your comments into consideration to improve our guests' overall experience. We look forward to welcoming you back again soon!"
10/10 Sangat Bagus
Elizabeth
Bepergian bersama keluarga
25 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location!
Elizabeth
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 28 Apr 2024
Thank you your 5/5 rating, Elizabeth. We are glad to know you enjoyed your stay with us.
8/10 Bagus
Catherine, Seattle
25 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was really good
Catherine
Menginap 3 malam pada bulan April 2024
Tanggapan dari Joe pada tanggal 25 Apr 2024
Delighted you loved your stay! Come back soon!
10/10 Sangat Bagus
Tiffany
24 Apr 2024
Disukai: Staf & layanan, kondisi & fasilitas properti
Great staff - clean rooms
Tiffany
Menginap 1 malam pada bulan April 2024
Tanggapan dari Joe pada tanggal 25 Apr 2024
Thanks for the great review! Visit us again!
8/10 Bagus
Melissa
24 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The convenience to everything. (Including metro) in the area is super convenient!
I left it, you could open up the windows but the street could be a little noisy at night.
Check-in was easy and the staff were professional and helpful. Each night there was a wine hour with a complimentary glass.
Would definitely stay here again. Note - with fees and taxes (NYC standard) we paid about $250 - $275 total more than noted at booking (stayed 7 nights). This is not excessive, I'm just adding it in case it's helpful to someone else budgeting.
Melissa
Menginap 7 malam pada bulan April 2024
Tanggapan dari Joe pada tanggal 25 Apr 2024
Thank you for sharing your experience! We're glad to hear you found our location convenient and enjoyed our wine hour. We apologize for any noise disturbances and appreciate your feedback. We hope to welcome you back soon!
8/10 Bagus
Lea, STOCKTON
Bepergian bersama teman
22 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas
The hotel staff were very friendly and helpful. The room was nice and clean but the air conditioning didn’t work which made for a very warm and uncomfortable environment.
Lea
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 22 Apr 2024
Thank you for your feedback! We're delighted to hear that our staff provided friendly and helpful service during your stay. We apologize for the inconvenience caused by the air conditioning issue. We're actively addressing this to ensure a comfortable experience for all our guests. We appreciate your understanding and hope to welcome you back soon for a flawless stay.
10/10 Sangat Bagus
Magdalena
21 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice, modern, stylish hotel. Staff was helpful and nice. Would come back!
Magdalena
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 22 Apr 2024
We're thrilled to hear that you enjoyed your stay at our nice, modern, and stylish hotel! Thank you for your kind words about our helpful and friendly staff. We can't wait to welcome you back for another fantastic experience in the future!
10/10 Sangat Bagus
María
Bepergian bersama keluarga
21 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I’ve been couple of times in NYC, and i think this is the best choice of hotel, specially for the combination of location safety comfort and cleanliness. Really love it! consider as a very good option ❤️
María
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 22 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you consider our hotel the best choice in NYC, especially for its unbeatable combination of location, safety, comfort, and cleanliness. Your kind words mean a lot to us, and we're delighted that you had such a wonderful experience. We look forward to welcoming you back on your next visit to the Big Apple!
10/10 Sangat Bagus
Suren
21 Apr 2024
Disukai: Kebersihan, kondisi & fasilitas properti
sehr gute und grosse zimmer fürNY
Suren
Menginap 6 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 21 Apr 2024
Thank you for 5/5 rating, Suren. We are glad our room size and the location was suitable for your stay. We hope to welcome you back in the near future!
10/10 Sangat Bagus
Madeline
Bepergian bersama keluarga
21 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location
Madeline
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Kimpton Hotel Theta pada tanggal 21 Apr 2024
Thank you for 5/5 rating, Madeline. We are glad our location was suitable for your stay. We hope to welcome you back in the near future!
8/10 Bagus
sohee, san jose
20 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
sohee
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 21 Apr 2024
Thank you for 4/5 rating, Sohee. We hope you enjoyed your stay with us and hope to welcome you back in the near future!
2/10 Sangat Buruk
David
Bepergian bersama teman, Traveler bisnis
19 Apr 2024
Tidak Disukai: Staf & layanan
I hardly ever write reviews, and mostly only give positive star ratings.
But Theta had the WORST service ever! So I had to warn you.
I booked a room for a short night between connecting flights from Seattle to NYC and then to Israel. I only wanted a shower a couple of hours sleep, but paid them the full $300.
I was supposed to arrive at 12am, but my flight to NY got delayed so I updated the hotel that I’ll arrive around 3am. Eventually the delay was 7 hours so I landed in NYC only at 7am, when my next flight boarding is at 10am!!
Obviously I notified the hotel that I can’t arrive due to the time limit.
The hotel service person was rude and didn’t even try to understand my situation. he insisted it’s none refundable!
I asked for the manager who also was quickly to say that I can’t get a refund or partial refund since when I notified about the delay they “registered” the room for me which made my order non-cancelable!!
They didn’t even offer a free room at another date.
This outrageous behavior is unacceptable and I informed my HR and travel agent of my Tech company to remove Theta from any future planned booking of my ~200 employees that frequently come to NYC.
If this behavior is when people have a real unplanned difficult event, I only assume the service in the hotel is bad / rude across the board.
Think carefully before booking there!!
David
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 21 Apr 2024
Thank you for taking the time to write us about your recent experience. Hotel Management team investigated your inquiry and found that you requested for same day cancellation without penalty. According to our cancellation policy, our guests need to notify the hotel within 48 hours from check-in date. Also, you reserved your reservation with non-refundable option. If you need further assistance, please reach out to us directly.
10/10 Sangat Bagus
Julia
Bepergian bersama keluarga
18 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super gelegen, zentral im Bereich des Broadways bzw. Time Square! Saubere Zimmer, modern eingerichtet, schönes Bad. Täglicher Zimmerservice. Was will man mehr?!
Julia
Menginap 7 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 19 Apr 2024
We are thankful for your thoughtful review, Julia. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!
10/10 Sangat Bagus
Jennifer
Bepergian bersama keluarga
18 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had a great time in NYC. The Kimptom Hotel Theta was awesome. The beds were super comfy, the location is fantastic, close to so much, and the staff were great. We would definitely stay again.
Jennifer
Menginap 3 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 19 Apr 2024
We greatly appreciate your thoughtful review, Jennifer. Thank you for mentioning our awesome services and if you need any further assistance, please feel free to reach out!
8/10 Bagus
Esther
18 Apr 2024
Disukai: Staf & layanan, kondisi & fasilitas properti
A nice place , clean and with good vibe .
Like it !
Esther
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 19 Apr 2024
We are glad to know you enjoyed your stay with us, Esther. Thank you for sharing your feedback about our services and we hope to see you in the near future again.
8/10 Bagus
Juan
Bepergian bersama keluarga
18 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice property located in a great area.
Juan
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Kimpton Hotel Theta pada tanggal 19 Apr 2024
Thank you for 4/5 rating, Juan. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!