Dear Rachel,What a delight to read such a positive review! It's wonderful to hear that the little details made a significant difference in your stay with us. We aim to think of those small comforts, such as ample coffee, towels, and the right lighting, that can turn a good stay into a great one.We're also pleased to know that our staff's friendliness stood out to you during your visit. Our team truly loves what they do, and they'll be thrilled to learn they had such a positive impact on your experience.It's fantastic to hear that you found our atmosphere to be chill and the value to be affordable. Knowing that you are planning to stay with us again is the best feedback we could hope for.Looking forward to welcoming you back for another relaxing stay!Warmest regards,Andrew Brown General Manager

Dear Carol,Reading your glowing review is like music to our ears! We're ecstatic to learn that your experience with Staypineapple was absolutely LOVED, just as we hope for all of our guests. It's great to hear that our boutique charm, alongside our prime Manhattan location, set the stage for a memorable trip, especially while you were in town for the legendary Billy Joel performance at Madison Square Garden.We can't help but smile knowing that our efforts to create a clean, welcoming environment, complete with our signature cookies and robes, hit all the right notes for you. Furthermore, we appreciate your kind words about our efforts to be a dog-friendly haven – it means the world to both two-legged and four-legged guests alike.Your suggestion about the refillable water bottles is a thoughtful one, and we'll be sure to evaluate how we might provide more flexibility for our guests in the future. As for the housekeeping service, I'm sorry we missed the chance to tidy up during your stay. Please know this feedback will be used constructively as we continuously aim to improve our guest experience.Thank you for acknowledging our responsive staff and the convenience of our luggage hold service. Your willingness to stay with us again is the highest compliment we could receive, and on behalf of the entire team, we eagerly await your return.Fond regards,Andrew BrownGeneral Manager

Dear Michelle,It brings us immense joy to hear that your stay was nothing short of perfect! Comfort, cleanliness, and a prime location are the cornerstones of a memorable hotel experience, and we are delighted to know that we excelled in these areas for you.Knowing that our beds provided you with the comfort you desired and that the cleanliness of our rooms met your expectations is very rewarding for us. We strive to create a home away from home for our guests, and it's wonderful to hear that we succeeded.We are eagerly looking forward to your next visit and can't wait to welcome you back. Your anticipation to stay with us again is the highest form of praise and motivation for our team. Thank you for choosing us for your travels.Warmest regards,Andrew BrownGeneral Manager

Dear Anthi,It's a pleasure to read such a glowing review from you. We're absolutely thrilled to hear that our location served you well and you found our hotel to be immaculately clean with comfortable beds and pillows – essential comforts for any traveler!Hot showers and just the right amount of space are details we are proud to provide. It's fantastic to hear that the proximity to Times Square, West Village, Koreatown, public transportation, and Penn Station enhanced your visit, making exploration convenient and enjoyable.Your mention of our staff being great and always helpful is the cherry on top. They will be delighted to know their efforts have been recognized and appreciated.Thank you for your wonderful feedback, and we can't wait to serve you again in the future.With warm regards,Andrew BrownGeneral Manager

Hi Lisa,Thank you so much for your enthusiastic review! We are thrilled that you had a WONDERFUL stay and found our hotel to be charming, quiet, and super clean. It's gratifying to hear that our proximity to Penn Station and other city sites added convenience to your visit. We're honored by your eagerness to return and look forward to welcoming you back in a heartbeat!Warm regards,Andrew BrownGeneral Manager

Hi Aviran,We apologize if there was any confusion regarding our housekeeping schedule. We strive to ensure our guests are well-informed upon booking and again at check-in about our cleaning policies, which are designed with both environmental sustainability and our guests' preferences in mind.We regret any inconvenience this may have caused you and appreciate your feedback as it helps us to better serve our guests' needs. We will make sure to review our communication process to ensure that all guests are fully aware of our cleaning policies for their future stays.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back, providing you with a seamless and comfortable experience.Best regards,Andrew BrownGeneral Manager

Hi Jennifer,We’re glad to hear you appreciated our hotel's location and the service provided by our staff. Thank you for acknowledging the added touch of our refillable water bottles and the convenience of having filtered water available in the lobby.We understand your thoughts on the room size and recognize that space is at a premium in the city. While our rooms are designed to be functional and cozy, we also offer different room types that may offer more space for your comfort on your next visit.Thank you for staying with us and for sharing your experience. We hope to welcome you back soon!Best regards,Andrew BrownGeneral Manager

Hi Kathryn,It brings us great joy to know that you found your room cozy and enjoyed the little details, such as our fragrant shampoos and conditioner, during your weekend getaway. The split comforter is a unique touch we love to offer for added comfort, and we're thrilled it made a positive impact on your stay. Thank you for sharing your experience, and we look forward to providing another great visit the next time you're in the city!Warmest wishes,Andrew BrownGeneral Manager

Hi Steve,Thank you for your kind words and for choosing our boutique hotel for your stay. We're glad to hear that, despite the cozy size of our rooms, you found everything you needed for a comfortable visit. Our team is dedicated to providing a wonderful experience for our guests, and your feedback affirms that commitment. We look forward to the opportunity to welcome you back in the future.Warm regards,Andrew BrownGeneral Manager

Hi Kathryn,It brings us great joy to know that you found your room cozy and enjoyed the little details, such as our fragrant shampoos and conditioner, during your weekend getaway. The split comforter is a unique touch we love to offer for added comfort, and we're thrilled it made a positive impact on your stay. Thank you for sharing your experience, and we look forward to providing another great visit the next time you're in the city!Warmest wishes,Andrew BrownGeneral Manager

Hi Srinivas,We are delighted to see that you found your experience with us to be excellent! Thank you very much for your feedback. It's always our goal to provide an outstanding stay, and we're happy to have achieved that for you. We hope to have the pleasure of welcoming you back again soon!Best regards,Andrew BrownGeneral Manager

Hi Dean,Thank you for sharing your thoughts on your recent stay. We're pleased to hear you found the room clean and well maintained, and that our staff made a positive impression with their friendliness. Your mention of our hotel's quirky charm is also very much appreciated!We do understand your concerns regarding the room size, and we'd like to highlight that we offer a variety of room types, some of which are larger and can provide more space for those traveling with companions. For your next visit, we would be happy to assist you in selecting a room that better suits your needs.Thank you again for choosing us, and we look forward to welcoming you back for another fun stay!Warm regards,Andrew BrownGeneral Manager

Hi Andrew,Thank you so much for your perfect rating! We are absolutely thrilled to know that you enjoyed your stay with us. It's guests like you that make our job a pleasure. We look forward to welcoming you back for another 5-star experience!Warm regards,Andrew BrownGeneral Manager

Hi Nancy,We're over the moon to hear that you loved the Pineapple experience! Thank you for highlighting our great vibe, super friendly and caring staff, and well-maintained spaces. It's fantastic to learn that you enjoyed mingling with our interesting guests and found our location convenient for your travels and work – with a sprinkle of fun! Your kind words are truly appreciated, and we look forward to having you stay with us again. We can't wait to welcome you back for another enjoyable visit!Warmest regards,Andrew BrownGeneral Manager

Hi Stephanie,Thank you for the kind words regarding our staff and the cleanliness of our rooms. We are delighted to hear that our team's attentiveness helped make your stay at Staypineapple a positive experience. Ensuring our guests feel well-cared for in a spotless environment is a priority for us.We appreciate your feedback and look forward to having the opportunity to host you again soon.Warm regards,Andrew BrownGeneral Manager

Hi Lauren,Thank you for your detailed review and for staying with us at Staypineapple. We're delighted to hear that you found our location prime, appreciated the modern decor, and found our staff wonderful—the free beverage card and in-lobby water station are among the thoughtful extras we're happy to offer.We apologize for the concerns regarding the room size and the Amenity Fee; we aim to provide value and will review our fee structure to ensure that it reflects the services and amenities we provide.We're sorry to hear about the mini-fridge, shower issues, and your experience with the bathroom dispensers. We will address these points to enhance our accommodations and will consider adding locking mechanisms for greater assurance.The peace and comfort of your room amid the outside traffic is pleasing to hear, though we are concerned about your observations of the surrounding area. We understand the importance of providing a safe and secure environment and take measures such as the 7 pm door lockdown to add an extra layer of security.Your experience and safety are very important to us, and we will continue working closely with the local community to address external concerns.Despite these issues, we're glad that you had an overall nice stay and that you felt safe within the hotel. We'd be honored to have you choose Staypineapple again for your next visit to the city.Warm regards,Andrew BrownGeneral Manager

Hi Barbara,We're so pleased to hear that you and your pup had a delightful stay at Staypineapple! Providing a warm welcome to all our guests, including our furry friends, is important to us, and it's wonderful to know that our attentiveness added to your experience.Thank you for choosing us for your stay, and we look forward to having you both back for another visit where every member of the family can feel pampered and cared for.Warm regards,Andrew BrownGeneral Manager

Hi Erin,We sincerely apologize for the disappointment you experienced with the accommodations at Staypineapple. It's clear from your feedback that we did not meet the standards we strive for, especially regarding and the amenities promised.We take your concerns very seriously, and we regret that you felt the staff did not fully address your request to change rooms. Ensuring that every guest receives the room they booked and the level of service they deserve is of utmost importance to us. I did double check and we did have you in a fashionista king that you booked. We were sold out for the day and were not able to room move you as we would certainly be willing to do so if it was availableWe understand that this experience has impacted your desire to stay with us again, but we would greatly appreciate the opportunity to make things right. If you're willing to discuss this further, I would be more than happy to review your reservation details and ensure that any discrepancies are corrected.Your satisfaction is very important to us, and we hope to have the chance to regain your trust and provide you with a true Staypineapple experience.Warm regards,Andrew BrownGeneral Manager

Hi Stu,Thank you for the perfect score! We are overjoyed to hear you found our staff wonderful. Providing exceptional service is something we take great pride in, and we're thrilled to know that our team made such a positive impact on your stay.We look forward to welcoming you back to Staypineapple for another delightful visit.Best regards,Andrew Brown

Hi Gunter,We're pleased to see your rating of 4 out of 5 and appreciate you bringing the issue of noise in the first room to our attention. We understand that a peaceful environment is essential for an enjoyable stay, and we're glad we were able to accommodate a room change for you.Thank you for your understanding and flexibility. We hope that the rest of your stay was comfortable and that you'll choose Staypineapple again for your next visit.Warm regards,Andrew BrownGeneral Manager

Hi Ronna,We're incredibly grateful for your top rating! It's rewarding to know that we've provided you with a five-star experience at Staypineapple. We strive to make every guest's stay exceptional, and it's wonderful to see that we've succeeded with yours. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again soon.Best,Andrew BrownGeneral Manager

Hi Benjamin,We're delighted to hear that you enjoyed the quirky charm of Staypineapple and our proximity to the excitement of the city and MSG. It's wonderful to know that the comfort of our beds and the provided amenities met your needs during your stay.Our staff takes great pride in being friendly and helpful, and we're thrilled they could assist you with questions and enhance your experience with us.Thank you for your kind review, and we look forward to the opportunity to welcome you back for another memorable stay at Staypineapple.Warm regards,Andrew BrownGeneral Manager

Hi Leah,We're absolutely thrilled to hear that you loved your experience with us at Staypineapple! It's wonderful to know that the cleanliness, location, and those special touches all contributed to making your stay wonderful. We take great pride in the little details that can make a big difference for our guests.Thank you for your kind words, and we can't wait to have you back again for another delightful stay. Your enjoyment is what we strive for every day!Warm regards,Andrew BrownGeneral Manager

Hi Stu,Thank you for the perfect score! We are overjoyed to hear you found our staff wonderful. Providing exceptional service is something we take great pride in, and we're thrilled to know that our team made such a positive impact on your stay.We look forward to welcoming you back to Staypineapple for another delightful visit.Best regards,Andrew BrownGeneral Manager

Hi KG,Thank you for your lovely comments! We're thrilled that you enjoyed the charm of Staypineapple, as well as the cleanliness and the in-room coffee. We love going the extra mile to ensure our guests have a delightful experience. We hope to see you again soon for another cozy stay with all the comforts of home.Warm regards,Andrew BrownGeneral Manager

Hi Meredith,Thank you for sharing your experience with us. We're glad you found our location convenient, the decor to your liking, and the room comfortable for your needs.We sincerely apologize for the discomfort you faced due to the absence of a chair with back support for working. Comfort and functionality are important to us, especially for guests who need to use their room as a workspace. We will certainly take your feedback into account as we consider updates to our room amenities to enhance the experience for all of our guests.We value your thoughts and look forward to the opportunity to host you again, with improvements that ensure your complete comfort and satisfaction.Warm regards,Andrew BrownGeneral Manager

Hi Mark,Thank you for taking the time to share your thoughts on your stay at Staypineapple. We're glad to hear that you enjoyed our property and that you would consider staying with us again. We understand your concerns regarding pricing, and we always aim to provide excellent value to our guests by delivering a unique and comfortable experience at competitive rates for our central location.Your feedback is important to us as it helps us to continuously review our pricing and ensure that we are aligning with guest expectations. We're delighted that we've made a positive enough impression for you to want to return, and we hope to have the chance to welcome you back at a rate that feels right to you.Thank you again for your candid review, and we look forward to the opportunity to host you in the future.Warm regards,Andrew BrownGeneral Manager

Hi Meiko,Thank you for sharing your positive experience at Staypineapple. We're delighted that our central location and the tranquility of your high-floor room added to the enjoyment of your stay. Easy access to the city's highlights is what we love to offer, and it's great to know we hit the mark for you. We look forward to your next visit and providing you with another peaceful and convenient stay.Best,Andrew BrownGeneral Manager

Hi James,Thank you for the positive review! We're glad that everything was great during your stay with us at Staypineapple. It's wonderful to hear that despite the intimate space of our rooms, you had a pleasant experience. We appreciate your understanding of the unique charm that comes with a Midtown location. We look forward to welcoming you back soon for another enjoyable visit.Best,Andrew BrownGeneral Manager

Hi Renee,We are thrilled to be crowned as your new favorite place to stay! It's fantastic to hear that your room was excellent and that you're already planning to return for the spring season. We will do our best to accommodate your request for the same room on your next visit. Thank you for sharing your experience, and we eagerly await your return to Staypineapple.Warm regards,Andrew BrownGeneral Manager

Hi Renard,Thank you for sharing your experience! We're absolutely thrilled to hear you found our staff to be outstanding, pleasant, and professional. Providing exceptional service is a core value of Staypineapple, and your kind remarks validate our team's dedication. We look forward to welcoming you back for another pleasant stay.Best,Andrew BrownGeneral Manager

Hi Tom,A perfect score—thank you so much! We're thrilled to have met your expectations and can't wait to do it again on your next visit. Your satisfaction is our top priority!Warmest regards,Andrew BrownGeneral Manager

Hi Richard,We're so glad to hear that our central location added to the convenience of your stay! It's wonderful to know you were able to explore so much just by walking. Thank you for choosing us, and we hope to see you again soon.Best wishes,Andrew BrownGeneral Manager

Hi James,A perfect score—thank you so much! We're thrilled to have met your expectations and can't wait to do it again on your next visit. Your satisfaction is our top priority!Warmest regards,Andrew BrownGeneral Manager

Hi Ashleigh,It's wonderful to hear you had a pleasant experience with us at a reasonable price. We strive to provide great value to our guests, and your feedback confirms we're on the right track. We look forward to welcoming you back again soon!Best regards,Andrew BrownGeneral Manager

Hi Tonya,A perfect score—thank you so much! We're thrilled to have met your expectations and can't wait to do it again on your next visit. Your satisfaction is our top priority!Warmest regards,Andrew BrownGeneral Manager

Hi Jonathan,We're so glad to hear that our central location added to the convenience of your stay! It's wonderful to know you were able to explore so much just by walking. Thank you for choosing us, and we hope to see you again soon.Best wishes,Andrew BrownGeneral Manager

Hello Elaine,We're glad you enjoyed our comfortable rooms and found the location to your liking. Thank you for appreciating the complimentary beverages. We'll certainly take note of your preference for a wider selection and appreciate your feedback on the amenity fee. We look forward to providing an even better experience next time!Warm regards,Andrew BrownGeneral Manager

Hi Siyu,Great to hear you had a great time with us! We look forward to your next stay.Cheers,Andrew BrownGeneral Manager

Hi Steven, Thank you for staying with us and speaking with me just now. We look forward to have you back with us in our celebrity room type so you are comfortable. Cheers, Andrew BrownGeneral Manager

Hi Maurice,We're delighted to hear that we exceeded your expectations for your city trip to NYC! Thank you for choosing us and for the great feedback. We're looking forward to your next visit!Best wishes,Andrew BrownGeneral Manager

Hi Christopher,Your high praise means the world to us here at Staypineapple. Our team is overjoyed to have delivered such a memorable experience for you. We can't wait to welcome you back for another exceptional stay in the future. Thank you for your wonderful feedback!Best,Andrew BrownGeneral Manager

Hi Carol,We're so pleased you loved the hotel and appreciated the linens and creative design! Thank you for bringing the outside noise to our attention; we'll certainly look into ways to improve the tranquility of our guest experience. We also do have rooms on the back side of the hotel that are very quiet that we would be more than happy to place you in whenever you return.Warm regards,Andrew BrownGeneral Manager

Hello Kevin,Short and sweet - we love it! Thrilled you had a great stay with us. Can't wait for your next visit!Best,Andrew BrownGeneral Manager

Dear Katherine,We sincerely apologize for the inconvenience you experienced with the bedding during your stay. We appreciate your feedback and understand that a good night's sleep is crucial. Most guests do love our bedding but it cerainly isn't for everyone. We can always make our beds regular as well upong guest request. So on your next vist just let us know pre-arrival and we will have it set up for you.Kind regards,Andrew BrownGeneral Manager

Dear Joseph,Thank you so much for the fantastic 10 out of 10 review! We couldn't be happier to receive such high praise, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to serve you with excellence in the future.Warm regards,Andrew BrownGeneral Manager

Hi Matthew,We're incredibly grateful for your top rating! It's rewarding to know that we've provided you with a five-star experience at Staypineapple. We strive to make every guest's stay exceptional, and it's wonderful to see that we've succeeded with yours. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again soon.Best,Andrew BrownGeneral Manager

Dear Teresa,We're delighted to hear you found our boutique hotel cute and perfectly located for your New York adventures! It's wonderful that the proximity to Times Square and Hell’s Kitchen's great restaurants contributed to your positive experience. We're overjoyed to become your go-to hotel and can't wait to welcome you back for many more stays!Warmest regards,Andrew BrownGeneral Manager

Dear Jonathan,Thank you for sharing your thoughts with us. We're glad to hear that you found our rooms nice, albeit basic and compact. We understand the importance of amenities and strive to provide a comfortable and functional space for our guests. We appreciate your candid feedback, as it helps us to improve and cater to our guests' needs. We hope you'll consider us again in the future for a straightforward and cozy stay.Warm regards,Andrew BrownGeneral Manager