Lobi

Ulasan untuk Comfort Inn JFK Airport

2.5 out of 5
Comfort Inn JFK Airport
132-15 Nassau Expressway, Jamaica, NY

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 1365 dari 3281 ulasan" "
Penilaian 8 - Bagus. 982 dari 3281 ulasan" "
Penilaian 6 - Cukup Baik. 453 dari 3281 ulasan" "
Penilaian 4 - Buruk. 265 dari 3281 ulasan" "
Penilaian 2 - Sangat Buruk. 216 dari 3281 ulasan" "

8,6/10

Kebersihan

8,2/10

Staf & layanan

7,6/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The area is not family friendly. The hotel is next to a sanitation site, though does not smell inside the hotel. Staff was helpful, rooms clean and pleasant.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Latoya

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thank you for your reliable service.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 8 Mei 2024
Latoya, it's wonderful to know you found the service at Comfort Inn JFK Airport to be dependable. We prioritize delivering unwavering quality and it's fantastic to see that reflected in your experience. We hope to welcome you again soon!

10/10 Sangat Bagus

Rita

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean. Close to JFK. Friendly personnel.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 8 Mei 2024
Rita, thank you for taking the time to share your experience at Comfort Inn JFK Airport. It's wonderful to hear that our cleanliness and convenient location near JFK airport met your expectations. Our friendly team members will appreciate your kind comments. We hope to welcome you back soon!

10/10 Sangat Bagus

Erick

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent customer service. Bad location.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 8 Mei 2024
Erick, it's great to know you appreciated the excellent service at Comfort Inn JFK Airport. Our dedicated team members always strive to meet every guest's needs. Regarding the location, we understand that it might not meet everyone's preference. Your feedback is valuable and will be considered for future improvements. We hope to have the opportunity to welcome you back.

10/10 Sangat Bagus

Jeffery

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Front desk host was awesome. When checking in, he noticed my wife was using a cane and asked if we wanted a room close to the elevator. Very observant and considerate.The evening host was very nice and helpful as well.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 8 Mei 2024
Jeffery, it's wonderful to hear that your stay at the Comfort Inn JFK Airport was made even better by the attentiveness and care shown by our team. We strive to make our guests' stay as comfortable as possible, especially when special needs are apparent. It's encouraging to know that our colleagues' efforts to be observant and considerate made a positive impact. Your kind praise for our evening host is equally appreciated. May your travels always bring you back to us.

10/10 Sangat Bagus

Bibi N.

Disukai: Kebersihan, staf & layanan, fasilitas
One thing I liked was the usage of the key card to access all elevators
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 7 Mei 2024
Bibi, it's excellent to read your positive comments about Comfort Inn JFK Airport. Ensuring the security of our guests with key card access is one of our top priorities. We appreciate you choosing our hotel and look forward to your next stay with us.

8/10 Bagus

Janice

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 7 Mei 2024
Janice, thank you for your generous rating! We, at Comfort Inn JFK Airport, appreciate it and hope to make your next stay even more enjoyable. We look forward to welcoming you back.

8/10 Bagus

Mawuli, Spring

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Convenient to JFK airport and with available shuttles to catch your flight. Food is not onsite but available for ordering.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Mawuli, it's great to hear you appreciated the proximity of Comfort Inn JFK Airport to the airport and our shuttle service. We strive to make our guests' travels as simple as possible. While we don't have an on-site restaurant, we're glad you found our ordering options accommodating. We look forward to welcoming you back in the future.

10/10 Sangat Bagus

Melissa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
First time but it was a comfortable stay for my business trip.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Melissa, we're thrilled to know that your first stay at Comfort Inn JFK Airport was comfortable and beneficial for your business trip. We appreciate you choosing us and look forward to hosting you again on your future business trips.

10/10 Sangat Bagus

Leeleee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything in great and especially the free transportation to JFK. I was also offered free bottles of drinking water at the reception. I would suggest you add complimentary bottle water to the tea and coffee you have in the rooms.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Lee, we're excited to know that you appreciated our complimentary transportation and the extra touches at Comfort Inn JFK Airport. Your suggestion on enhancing the room amenities by adding bottled water alongside our tea and coffee is noted. We value your input for continuous improvement. Thank you for sharing your experience and we're eager to welcome you back in the near future.

10/10 Sangat Bagus

Samuel

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice staff especially Christy. Neat room and beautiful.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 5 Mei 2024
Samuel, we're thrilled you found your room at Comfort Inn JFK Airport to be neat and appealing. It's especially heartening to know that our team member, Christy, made a positive impression. Your satisfaction is our top priority, and we're already looking forward to your next visit.

10/10 Sangat Bagus

Karl

Bepergian bersama keluarga
Convenience
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Carol

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean and front desk ladies very helpful as were the shuttle drivers. Highly recommend
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 4 Mei 2024
Carol, we're thrilled that you found Comfort Inn JFK Airport to be immaculately clean and appreciated the helpful nature of our front desk team members as well as our shuttle drivers. Your glowing recommendation is truly the best compliment we could receive. We look forward to the pleasure of welcoming you back!

6/10 Cukup Baik

Rebecca

Bepergian bersama teman
Disukai: Kebersihan
The hotel was clean, has a comfy bed and a shower, and a shuttle to and from the airport. There is some noise from the airport, but that’s to be expected from the location. The hotel is located across from a parking lot of city garbage trucks, and nothing in walking distance to eat. (They provided some takeout menus at the desk for Chinese food and pizza. Pro tip— go for the pizza, the Chinese food was awful.) The breakfast that was provided was just ok. It’s not really like a normal continental breakfast. They have a table of prepackaged paper bags of food that you can take to go, with a prepackaged bagel, overly sweet packaged muffin, little cartons of room temperature oj and small water bottles.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 4 Mei 2024
Rebecca, we appreciate your remarks. Your acknowledgment of our cleanliness and comfy beds brings us joy. It's also great to hear that you found our airport shuttle convenient.We take note of your feedback relating to the surrounding area and are sorry to hear that you didn't have a pleasant experience with the nearby dining options. We'll consider your review when updating our food recommendations.We're also paying attention to your comments about breakfast. We are continually trying to enhance our offerings, even if they're in to-go format. We hope to provide a better experience on your next visit.

4/10 Buruk

Tzu-Ya

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Shuttle driver in the afternoon shift was really rude and careless. First of all, giving me attitude because I called the hotel twice to ask for shuttle services while I was already waiting at the pick up point at JFK for almost 30 mins. Secondly, he dropped us off at the sidewalk in front of the hotel and when we still there walking on the sidewalk towards to the hotel, he was already on the shuttle van and driving reversely to make a U turn. While he was doing that, the back of the van was so close to where I was standing at. And that was very close to hit me. I believe he saw me on the rear mirror in that van. But he still driving reversely towards me. I reported it to the front desk right after when I was checking in. I hope the hotel would do something to take care of this kind of rude and careless work behavior if the hotel cares about the safety of their guests…
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 4 Mei 2024
Tzu-Ya, we regret to learn of your experience. The safe and courteous transportation of our guests is paramount, so we do deeply regret any discomfort you've encountered with the shuttle service. Your concern is taken seriously and it will be thoroughly investigated to improve our service. We hope to have another opportunity to deliver a better experience and restore your trust.

8/10 Bagus

Peter, San Diego

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The surrounding area is industrial and close to the airport. The rooms were small, but the beds and the bed linen were first class, we had a really comfortable night sleep. The room decor was also modern but in good taste.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 4 Mei 2024
Peter, we're thrilled to hear you found the bedding at Comfort Inn JFK Airport top-notch and conducive to a restful night. It's great to hear the tasteful, contemporary decor was appealing to you. Our location indeed provides quick access to the airport, though it may not be as scenic as some might wish. We look forward to making your next stay just as enjoyable.

2/10 Sangat Buruk

MelissaRoshan, Pataskala

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I found one of the front desk staff to be incredibly disrespectful, and rude. I won’t be back.
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Customer Service pada tanggal 3 Mei 2024
MelissaRoshan, we understand that your interaction with our front desk didn't meet your expectations. We truly value the importance of treating all of our guests with courtesy and respect. Your feedback will be shared with our team as part of our continuous efforts to improve guest experiences. It's unfortunate that you won't be returning, but we appreciate your input as we endeavor to improve with each guest.

4/10 Buruk

Maria, Mississauga

I checked in at around 8 pm for an overnight stay before my flight from JFK the next day. I got room C01. The room was on the ground floor at the very end of the corridor. To get to it I had to squeeze between the wall and several carts loaded with dirty linen. Not a pleasant experience. Also the window from the room was facing the open parking lot, anybody could break the glass and get into the room. I did not feel safe there.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
Maria, thank you for sharing your experience. It's unfortunate to hear that the location and setting of your room wasn't up to your expectation. We understand safety and comfort are paramount during your stay, and we strive to provide this for all our guests. For any future visits, please feel free to express your preferences, and our colleagues will ensure to accommodate you accordingly to provide a more fulfilling experience.

4/10 Buruk

David

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
The location was terrible. Dirty, industrial type area..Yard full of refuse trucks across from the hotel. Noisy traffic and people outside all night. No sound insulation. Smallest room we have ever stayed in and room doors very noisy .Will not be using again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
David, we're truly regretful that your stay with us did not meet your expectations. It seems the noise levels in your accommodation were not to your liking; we always aim for our guests to enjoy a peaceful experience. Sorry to hear about the size of the room being less than satisfactory as well. Your feedback concerning the surroundings is greatly appreciated and will be utilized for future improvements. We hope you'll give us another chance to provide you a more pleasant experience.

8/10 Bagus

Amy

Traveler bisnis
Disukai: Kondisi & fasilitas properti
Convenient having the airport shuttle
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 4 Mei 2024
Amy, we're glad to hear that our airport shuttle at Comfort Inn JFK Airport added to your convenience during your stay. Thank you for your review and we hope to welcome you back soon.

8/10 Bagus

Deena

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The staff as professional and informed. They provided information and were very helpful. The door of our room, however, seemed a little sketchy. At some points, it seemed to have a difficult time staying locked. The room was small, and on the street level, but overall, it served its need as we only stayed overnight.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 1 Mei 2024
Deena, thank you for sharing your feedback. We're delighted to hear that our knowledgeable team members were able to provide helpful service during your stay at Comfort Inn JFK Airport. We value your comments about the door and room size. We strive for every guest's stay to experience complete peace of mind and we always aim to maximize the comfort within our space constraints. Your feedback helps us improve. We hope to welcome you back for another stay.

10/10 Sangat Bagus

Natalya

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Despite having a poor look at the lobby the rooms were nice and clean so, it’s a good place to stay if you need to be close to the airport and not looking for a vacation hotel . Convenient free shuttle to the airport, no food at the hotel but they give you flyers and you can have it delivered. Good place to relax for a night in between flights. Rooms are new and clean. Front desk responsive to all needs.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 1 Mei 2024
Natalya, it's wonderful to read that Comfort Inn JFK Airport served as a comfortable stopover for you between flights. We are glad you liked our well-maintained rooms and appreciated the hassle-free airport shuttle. It's heartening to hear you found our front desk team quick and responsive. For your future stays, we'd like to share that we are continually working on enhancing our facilities, including the lobby aesthetics. Thank you for choosing us and we can't wait to welcome you again.

6/10 Cukup Baik

Tanika

Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
Tanika, thank you for taking the time to rate your stay. While we note your average score, we regret we didn't exceed your expectations. We'd welcome any additional comments or suggestions you may want to share to help us improve. We hope to have another opportunity to serve you better in the future.

10/10 Sangat Bagus

Ashley K

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We had an amazing, clean, comfortable stay at the Comfort Inn JFK
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
Ashley, it's wonderful to hear about your exceptional stay at the Comfort Inn JFK Airport. Ensuring our rooms are spotless and welcoming is top priority, and we're glad to read you found comfort during your visit. We appreciate your support and look forward to your next stay with us. Safe travels!

10/10 Sangat Bagus

Donna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was convenient to the JFK airport with great shuttle services. The prooerty was clean.and the staff very helpful.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 30 Apr 2024
Donna, we're thrilled to hear that you found Comfort Inn JFK Airport to be conveniently located with reliable shuttle services. It's also great to know that you appreciated the cleanliness of our property and the assistance provided by our team members. Your positive review is truly appreciated and we hope to welcome you back soon.

8/10 Bagus

Mahdi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 2 Mei 2024
We appreciate your lovely rating, Mahdi!The satisfaction of our guests is important to us so we can't wait to see you back again at Comfort Inn JFK Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

6/10 Cukup Baik

Jozette

Bepergian dalam rombongan, Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
It was not bad at all. The beds were very comfortable. The bathroom was leaking however. The bag breakfast wasn't very good either. The shuttle service was very good as well.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 30 Apr 2024
Jozette, we're pleased to note your appreciation for our comfortable bedding and efficient shuttle service. However, we regret that certain aspects of your visit didn't meet your expectations. We recognize there were issues with the bathroom and the breakfast. Rest assured, these are areas we're continually working to enhance. Thank you for the candid feedback. We hope you'll allow us another opportunity to offer a complete satisfactory stay in the future.

6/10 Cukup Baik

HELENE

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
J'avais choisi cet hotel pour la navette gratuite avec JFK et le petit dejeuner inclus. Au final, la navette ne circule pas la nuit et ce n'était pas indiqué dans le descriptif! Le petit-déjeuner était médiocr, un sac tout prêt par personne avec des produits en sachets, peu de produits frais en libre service. Sinon, satisfaite des chambres et du personnel.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Hélène, merci d'avoir partagé votre retour. Il semble qu'il y ait eu une certaine confusion concernant les horaires de notre service de navette et nous regrettons tout inconvénient occasionné. De même, nous nous excusons si notre sélection de petit-déjeuner n'a pas répondu à vos attentes. Néanmoins, il est bon d'apprendre que vous avez été satisfait de nos chambres confortables et des membres de notre équipe. Pour de futures réservations, n'hésitez pas à vous renseigner sur tout détail ou besoin spécifique. Nous apprécions vos commentaires car ils nous aident à améliorer nos services pour vos futures visites.

8/10 Bagus

Vanessa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is very convenient to the airport. Their shuttle service to the airport starts at 5am - our flight time meant we needed to leave earlier - so we got there by Lyft, and the driver was lovely. I found the cost to be very expensive - although it is comparable to the accommodations around it. The beds were comfortable, the rooms were clean and the staff were lovely.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Vanessa, it's wonderful to hear that you found Comfort Inn JFK Airport to be conveniently located and appreciated our clean rooms and comfy beds. We're also pleased that our team members left a positive impression. Regarding the shuttle service schedule and cost, your comments will be taken into consideration as we continually aim to enhance our guests' experience. Thank you for your valuable feedback. We hope to host you again in the future.

10/10 Sangat Bagus

Rakhmatjon

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 30 Apr 2024
Rakhmatjon, thank you for taking time to rate Comfort Inn JFK Airport positively. We're thrilled to know you had a great stay and we're looking forward to welcoming you back on your next visit.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 29 Apr 2024
Michael, it's wonderful to see your high ranking for Comfort Inn JFK Airport. Our team works hard to provide an exceptional stay for our guests, and your rating suggests we've achieved that with your visit. We're looking forward to welcoming you back when your travels next bring you to JFK Airport.

10/10 Sangat Bagus

IGOR

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Clean, quiet, and convenient
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 28 Apr 2024
Igor, it's delightful to know that Comfort Inn JFK Airport provided the peaceful and well-kept environment you were hoping for. Convenience is one of our main goals and we're delighted that you've appreciated that. Thank you for choosing our hotel and sharing your wonderful review. Looking forward to your return visit.

10/10 Sangat Bagus

francisco, arlington

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
good treatment, very friendly and facilities for airport
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 28 Apr 2024
Francisco, thank you for your wonderful feedback. At Comfort Inn JFK Airport, we are pleased to know our commitment to warm, friendly service and convenient airport facilities left a positive impression on you. We hope to welcome you back again soon.

8/10 Bagus

Deepak Mundkinajeddu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This is good for staying close to airport for a day, particularly for solo travelers
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 26 Apr 2024
Deepak, thank you for recognizing the convenience of Comfort Inn JFK Airport for short stays and solo travelers. We keep striving to provide an even better experience next time. Safe travels!

6/10 Cukup Baik

Michelle

Traveler bisnis
Tidak Disukai: Kondisi & fasilitas properti
The hotel sent a message offering overnight parking but there is only street parking which can be very far away. The “breakfast” is a baggie with a gross muffin and a cold bagel. Not really a breakfast as advertised.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Michelle, it's regrettable your recent experience fell short of your expectations, especially in regards to the parking scenario and breakfast offering. Our aim is to provide a comfortable and convenient experience, and it's clear from your feedback that we have room for improvement. Customer satisfaction is of utmost importance and we will use your comments as guidance towards enhancing our guests' experience. We appreciate your feedback and hope to provide a better service in the future.

10/10 Sangat Bagus

peter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Front desk mr Akash was very friendly respectful, Also all others very peaceful place.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Peter, it's delightful to know you found Comfort Inn JFK Airport to be a peaceful spot and enjoyed our accommodating team members, especially Mr. Akash. We appreciate your kind words and look forward to your next visit.

8/10 Bagus

cathy

Disukai: Kebersihan, staf & layanan
The check in staff was great. The room appeared very clean, but the bathroom smelled musty/mildewy. This smell permeated the entire room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 25 Apr 2024
Cathy, we appreciate you sharing your experience at Comfort Inn JFK Airport. It's phenomenal to hear that you found our check-in team members helpful. However, we regret to hear about your experience with the room's smell. We can assure you that maintaining a fresh environment is one we take seriously and feedback like yours is invaluable in keeping us focused. Thank you for informing us – your experience will directly assist us to serve you better for your future stays.

6/10 Cukup Baik

Tomasz, Jersey City

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
It was a short stay before long flight but was quite unpleasant. Front desk attendant charged me 1/3rd of price extra for early check in even thou they had room ready. I asked her to reserve airport shuttle which I later found out was never done. I had to schedule it several times as front desk was not writing anything down. One good thing they had was good food delivery arrangements although food and snacks in lobby were suuuper expensive. I'd skip this one.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 28 Apr 2024
Tomasz, we appreciate your balanced feedback. It's disheartening to learn about your unexpected charge and the misunderstanding regarding the airport shuttle service. We'll review our procedures to prevent such issues. Please note that while our colleagues try their best to ensure guest satisfaction, it seems we fell short during your visit. We're glad you enjoyed our food delivery options; however, we apologize if you found the lobby snacks pricey. We welcome another opportunity to serve you better and amend your impressions.

2/10 Sangat Buruk

Brittany

Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
We appreciate your feedback, Brittany.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Sangat Bagus

Natalie

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was friendly and helpful
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 23 Apr 2024
Natalie, it's great to hear that you had a positive experience at Comfort Inn JFK Airport. Your highlights about our team members being friendly and ready to assist are truly appreciated. Thank you for choosing our hotel and we hope to see you again soon.

10/10 Sangat Bagus

Esther

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very clean
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Esther, we're thrilled to hear you found Comfort Inn JFK Airport to be immaculate! We aim to maintain the highest level of cleanliness for our guests. Thank you for your lovely feedback.

4/10 Buruk

gjergji, brooklyn

Bepergian bersama keluarga
we couldnt get a sleep, hotel looked new but the window as not tight, letting air and noise in. Road noise was laud and on top some planes flying over head made us wake up like every thirty minutes. bad choice to sleep there.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Gjergji, we regret to hear that your stay was marred by external factors affecting your room's peace and tranquility. We appreciate your comments concerning the window seal and ambient noise levels. Rest assured, we have noted your feedback and are reviewing it with our maintenance and management teams to work on improvements. We strive to ensure our guests' comfort and satisfaction and we hope we get another chance to deliver a superior experience.

6/10 Cukup Baik

Annie

Bepergian bersama keluarga
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
This property location is bad and there is no hot breakfast, it is a brown bag of snacks.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 22 Apr 2024
Annie, we appreciate your feedback. We're disappointed to hear that our location and breakfast provisions did not meet your expectations. We aim to offer a convenient base for travelers and we provide a snack breakfast option, though we understand you were hoping for a hot meal. We hope you'll consider us again, so we can strive to make your next stay better.

6/10 Cukup Baik

Girivasan

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Rooms are extremely small. For a family of 4 we rented a two queen room. We were told on phone that we could leave our bags one day before check-in and when we showed up two hours ahead of our flight they said that it was against policy and we had to take a room which was USD 250 a night. The only thing going for this motel is the proximity to JFK otherwise it’s a big thumbs down Breakfast is a couple of prepackaged muffins And bagels - Again would have been perfect if we were paying USD 100 a night Thanks Giri
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Faith

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I didn't like the breakfast option
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 24 Apr 2024
Faith, we appreciate your feedback. We understand finding the right meal to start your day is crucial and regret that our morning offerings didn't meet your expectations. We'll take your comments into consideration for future enhancement. We hope to welcome you back in the future, striving to offer an improved experience.

10/10 Sangat Bagus

Gloria elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super comoda
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 20 Apr 2024
Grazie per la valutazione perfetta, Gloria!Il nostro obiettivo è soddisfare e i tuoi elogi ci fanno sapere che stiamo facendo il nostro lavoro! Non vediamo l'ora di condividere presto un'altra fantastica esperienza con te al Comfort Inn JFK Airport.Buona giornata!

6/10 Cukup Baik

Sarah

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
On arrival, while the staff member at the front desk was knowledgeable, helpful, and efficient, he was so busy that he was unable to focus on us. The room was a decent size and clean, beds were very comfortable! The biggest drawback during our stay was the noise. We were given a room on the first floor above the main entrance. This meant that we were woken up by departing guests waiting for the shuttle bus pretty much every hour. With two small kids, this was not helpful. Furthermore, there were three occasions on our one night stay where other guests on the floor were shouting between rooms, kids were running around and playing loudly waking the kids up again. The garbage depot around the corner also meant there were trucks passing the front of the hotel periodically. While guest etiquette is not the hotel’s responsibility, it wouldn’t hurt for the hotel to remind guests that some are staying at the hotel to rest, prior to or during long haul flights!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 19 Apr 2024
Sarah, we appreciate your honest feedback and are glad to hear that our team member at the front desk left a positive impression and you found the room to your liking. We understand the frustration that may come from noise disruption. Please know we do our best to minimize exterior noise and address disruptions promptly when made aware. In the future, please notify our team so we can assist to make your stay more enjoyable. We also note your suggestion about identifying ways to better remind all guests about maintaining serene atmosphere. Thank you for choosing us, and we hope for another opportunity to serve you better.

10/10 Sangat Bagus

Judith

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Exceptional
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 20 Apr 2024
Thank you for taking the time to leave this wonderful rating, Judith! We hope to see you again soon at Comfort Inn JFK Airport so we can share yet another amazing experience!

10/10 Sangat Bagus

David

Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 8 Mei 2024
David, thank you for choosing Comfort Inn JFK Airport and for leaving a top-notch rating. We're thrilled you had a rewarding stay and we look forward to welcoming you again on your next visit.

10/10 Sangat Bagus

Brenda Lee

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I love that it is close to JFK and the hotel itself is great, the neighborhood is NOT safe, do not travel alone and do not go out at night. Other than that this place is great!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 18 Apr 2024
Brenda, it's wonderful to hear that you appreciate the convenient location of Comfort Inn JFK Airport and find our property to be great. We value your safety concerns and recommend guests make use of our local transportation to navigate the area, especially during late hours. We hope to have the opportunity to welcome you back and deliver another enjoyable stay!