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Ulasan untuk Element New York Times Square West

3 out of 5
Element New York Times Square West
311 West 39th Street, New York, NY

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 748 dari 1720 ulasan" "
Penilaian 8 - Bagus. 548 dari 1720 ulasan" "
Penilaian 6 - Cukup Baik. 239 dari 1720 ulasan" "
Penilaian 4 - Buruk. 107 dari 1720 ulasan" "
Penilaian 2 - Sangat Buruk. 78 dari 1720 ulasan" "

8,2/10

Kebersihan

8,4/10

Staf & layanan

8,0/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

7,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Juan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Una excelente opción en la Gran Ciudad
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 30 Apr 2024
Estimado señor Delgado,En nombre de todo el equipo del hotel, quiero agradecerle por compartir su estadía.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más te importan: ¡tú! Sus comentarios se han compartido con nuestro equipo de liderazgo y personal como una forma de celebrar las excelentes experiencias que brindamos a los huéspedes. Una vez más, le agradezco que se haya tomado el tiempo de compartir sus comentarios.Esperamos darle la bienvenida nuevamente pronto!!

6/10 Cukup Baik

Bernadette

Menginap 2 malam pada bulan April 2024

8/10 Bagus

Silvio

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The breakfast could be better.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 30 Apr 2024
Estimado Silvio Silvério Nóbrega hijo,Gracias por tomarse el tiempo para contarnos su experiencia mientras se hospeda con nosotros. He compartido sus comentarios con el equipo de liderazgo.Esperamos darle la bienvenida nuevamente pronto!!

8/10 Bagus

Kimberley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
😊
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Ms.Paczkowski,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Cukup Baik

Andre

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
Fahrstuhl und Speiseraum (Frühstück) mit der anzahl der Gäste völlig überfordert. 2-3 kleine Problem wurden schnell gelöst. aber auch am Empfang, viel zu wenig Platz und Personal für die Flut an Urlaubern. Wir waren vor 10 Jahren schon mal hier, da war alles in Ordnung, JETZT sollte der Besitzer investieren (Renovierung) an der Sauberkeit in den Zimmern muss dringend gearbeitet werden, auch hier ist ein Mangel an Personal und Coaching von Nöten
Menginap 6 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
GermanEnglishSpanishSource textDear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. 432 / 5,000Translation resultsTranslation resultSehr geehrter Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns von Ihren Erfahrungen während Ihres Aufenthalts bei uns zu berichten. Die Bereitstellung eines Höchstmaßes an Gastfreundschaft hat für uns oberste Priorität und ich entschuldige mich aufrichtig dafür, dass ich Ihre Erwartungen nicht erfüllt habe. Ich habe Ihr Feedback mit dem Führungsteam geteilt, um sicherzustellen, dass die notwendigen Richtlinien vorhanden sind und überprüft werden, um zu verhindern, dass Probleme wie das, mit dem Sie konfrontiert waren, in Zukunft auftreten.

10/10 Sangat Bagus

Ilaysha

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
J'ai séjourné un week-end dans cette hôtel avec ma famille et j'ai énormément apprécié l'accueil et la propreté de l'endroit. Sa proximité avec Times Square (2 minutes à pied) était très pratique. Le point le plus fort est vraiment la vue imprenable sur New York par la fenêtre de notre chambre.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Mr.Michael,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

10/10 Sangat Bagus

Maarylou

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service! Le personnel est super souriant les Chambres très propre. Il nous ont accueilli avec un Happy hours les bières & vins étaient gratuit !! Je recommende fortement et si je reviens je reprendrai cette hôtel !!! 😊😊
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Charbonneau-venne,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercie pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

4/10 Buruk

Anoop

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Over priced. Rooms were not clean. Rooms are small which is probably true for most hotels in Manhattan. Breakfast was good with several options. Location is great very close to Times Square and easy access to subway.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Anoop Chacko Achanaril,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Sangat Bagus

Elodie IMBERT

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
La kitchenette est très pratique pour manger dans la chambre, il y a un grand frigo. Les chambres sont bien insonorisées, on n'entend pas ses voisins. Le petit déjeuner est copieux avec beaucoup de choix. On peut faire des machines sur place pour 5$.
Menginap 9 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Mr.Macon,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!

10/10 Sangat Bagus

Tamoya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Ms. Beckford,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Bagus

Takehiko

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 8 malam pada bulan Februari 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Takehiko Yoshizaki,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

4/10 Buruk

Girivasan

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Very bad service quality. Literally had to beg to have the room cleaned which happens once in two days. Drug peddling and solicitation happens freely just outside the property. Area cordoned off for most of the stay and it required us to take a long detour because there was a stabbing and police cordoned off the scene. Nothing the hotel could have done but it gives you a picture of the neighborhood. Extremely rude staff - Not sure if this is the standard for NYC as this was my only time staying here but if it is it’s an extremely low bar
Menginap 4 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Mr.Venkataraman,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.I hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Personnel professionnel. Le petit déjeuner est à recommander. Hôtel est très bien situé au niveau transport, des restaurants et pour le shopping. Point négatif : un peu bruyant la nuit et je trouve que le mobilier devrait être changé. Mais sinon je recommande cet hôtel.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Cher Monsieur Gomes,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d'entendre des commentaires positifs envers le personnel. J'ai partagé vos commentaires avec l'équipe de direction pour garantir que les directives nécessaires sont en place et examinées afin d'éviter que des problèmes tels que celui auquel vous avez été confronté ne se reproduisent à l'avenir. J'espère que vous choisirez de rester avec nous à nouveau lorsque vos voyages vous ramèneront dans la région.

10/10 Sangat Bagus

Jose

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is very clean, everything is excellent location, I love only two details, we did not have cold water, only hot water and it was too hot to bathe, and the roof garden was closed during my stay and practically for that reason it motivated me to book it
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Mr.Esquivel,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Sangat Bagus

Barbara

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient to anything we may have wanted, especially a major subway station!! Great breakfast, too!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Ms.Cormier,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Bagus

Anastasiia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A bit noisy during the weekend but it’s NY so no complaint here. Not the cleanest service, still good price and close to many NY must-see spots. I think it’s perfect for families with children as every room has a kitchen corner. We honestly didn’t use it at all. Staff is nice and friendly. We also liked the complimentary wine and snacks
Menginap 3 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Ms.Vypovska,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Bagus

JONGGU

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear jonggu lee,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Bagus

Pauline, Port Deposit

Menginap 2 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Bagus

JOSÉ JAVIER SAURI

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El personal accesible. La gestión de los ascensores se tiene que mejorar
Menginap 7 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Querido invitado valorado,Gracias por tomarse el tiempo para contarnos su experiencia mientras se hospeda con nosotros. He compartido sus comentarios con el equipo de liderazgo.

8/10 Bagus

carlo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Bagus

Kishan

Bepergian bersama teman
Hotel was excellent value in a central location allowing to easily get to the main sites by foot and subway. The only problem is the sheer amount of ‘zombies’ injecting drugs and smoking crack pipes literally outside the hotel front door and the nearby streets. We witnessed several drug deals and incidents of drug taking at all times of the day. Some of the time the NYPD were standing metres away but did not seem to be bothered about stopping any of that.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Kishan Bhalsod,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team. We would like to sincerly apologize for our surronding area.

8/10 Bagus

Jacques

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
At the center of everything. But the walls between rooms are thin. Noisy also when people’s enter or leave rooms, slamming the door.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Mr.Besner ,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Sangat Bagus

Andrea

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super Preis-Leistungs-Verhältnis. Sehr sauber, sehr freundliches Personal. Location top! Würde wieder dort reservieren.
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 11 Apr 2024
Sehr Andrea Quaiser,Im Namen des gesamten Hotelteams möchte ich Ihnen dafür danken, dass Sie uns über Ihren Aufenthalt berichtet haben.Es ist immer ermutigend, positives Feedback zu hören, insbesondere wenn es von denen kommt, die am wichtigsten sind – Ihnen! Ihr Feedback wurde an unser Führungsteam und unsere Mitarbeiter weitergegeben, um die großartigen Gästeerlebnisse zu feiern, die wir geboten haben. Ich freue mich noch einmal, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!!

8/10 Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our room was located in between 2 elevator shafts. Weird! So it was extremely tiny. Wish I knew how it compared to the other rooms but it’s one of the tiniest rooms I’ve ever stayed in. Maybe its space would have been better served as a supply closet for the floor. The location was good, easily walkable to subway and Times Square. Breakfast was very nice!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 11 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. We are sorry to hear that you didn't enjoy your stay with us. Hopefully if your travels bring you back to the area, you can give us another try and we can get you a aroom in a better location in the hotel. I have shared your feedback with the leadership team.

8/10 Bagus

Alice

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property is a bit old. In general, the stay was good.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 11 Apr 2024
Dear Alice Cheng,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Sangat Bagus

Daniel

Menginap 1 malam pada bulan April 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Mr.Davies,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Cukup Baik

Maude

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Hôtel ok for few days.. nothing is great but nothing is terrible either. Good location
Menginap 8 malam pada bulan Maret 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 11 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

8/10 Bagus

Quinae

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall, we enjoyed our stay at the Element and would consider staying again. It is in a convenient/great location close to major attractions and offers complimentary breakfast and other minor things (popcorn in the reception and a “wine down” hour with complimentary wine. I do feel the rooms could have been cleaned better as it did not feel like it was throughly clean. Also, please note that the rooms are cleaned every other day during your stay.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.We hope to welcome you again soon!!

8/10 Bagus

Alexander, Wien

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Die Zimmer als Familie (4 Personen) war ausreichend groß und sauber, lediglich der Wasserdruck in der Dusche im 37 Stock war grenzwärtig. 5 min zum Timesquere waren top. Die Lage mit Nahversorgung auch top. Kleiner Nachteil zum Frühstücken ein wenig Zeit einplanen kann schon sein das man 15 min braucht um mit dem Aufzug in das EG zu kommen. Aber im großen und Ganzen eine klare Empfehlung
Menginap 10 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.We hope to welcome you again soon!!

10/10 Sangat Bagus

MONIKA

Disukai: Kebersihan
It was great
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Bagus

georges

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Très bien situé. Petit déjeuner inclus. Chambre bien équipée. Ménage seulement aux 2 jours. Nous avons demandé à la réception du café, mais personne n'est venu en apporter. L'évacuation de l'eau dans la douche est inefficace.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Aaliyah pada tanggal 2 Apr 2024
Thank you for sharing your feedback with us.

10/10 Sangat Bagus

Blanca Rosa Nuñez

Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 28 Apr 2024
Dear Ms.Lizarraga,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Sangat Bagus

Joaquin

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El personal es muy amable y las habitaciones muy cómodas. Lo peor: la poca disponibilidad de ascensores para la cantidad de pisos del hotel.
Menginap 9 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
157 / 5,000Translation resultsTranslation resultQuerido valioso invitado,Gracias por tomarse el tiempo de contarnos su experiencia durante su estancia con nosotros. He compartido sus comentarios con el equipo de liderazgo.Siempre es alentador escuchar comentarios positivos, especialmente cuando provienen de quienes más te importan: ¡tú!

10/10 Sangat Bagus

Lazlo, Miami

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Super
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Bagus

Frederic

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great staff!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Cukup Baik

Kathleen, Washington

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 8 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.

8/10 Bagus

Marta Leonor

Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Very friendly and helpfull staff
Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

8/10 Bagus

Tobias

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Sehr angenehme Unterkunft! Wir haben uns definitiv wohlgefühlt und würden wieder kommen. Die Lage ist super, ebenso gibt es von 17:00 - 18:30 Uhr kostenlos Bier und andere Getränke! Das Einzige, was es zu bemängeln gibt, wäre das Frühstück, das ist für jemanden, der deutsche Frühstück-Buffets gewohnt ist, tatsächlich eher ein Witz, aber wir hatten ein Zimmer mit kleiner eigener Küche und konnten dann dies dann nutzen. Wir können auch die Zimmer mit Stadtblick empfehlen!
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 26 Mar 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

10/10 Sangat Bagus

Luis

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Love the stay at the hotel. The staff was very kindness
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 26 Mar 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Sangat Bagus

Emi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
All something is great.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 26 Mar 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Cukup Baik

Dr. Kristan S.

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Crap elevators. Shower didn't work.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I would like to apologize for the inconvenience or elevators may have caused you during your stay with us. I have shared your feedback with the leadership team.

10/10 Sangat Bagus

Miguel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A little sketchy.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the leadership team.

4/10 Buruk

Tzu-Chun, Camas

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The toliet seat was loose. The vanity is not well designed. I contacted the front desk to ox the toliet seat. But no reponse for all week we stayed. The elevator was not operated efficiently. We waited for 15 minutes.
Menginap 8 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I would like to apologize for the inconvenience of the delay in getting your situation handled may have caused during your stay. I have shared your feedback with the leadership team.

10/10 Sangat Bagus

Anna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our room was great - very clean and plenty of room. It has a kitchenette with a full-sized fridge - there was even cookware, dishes, etc. Plenty of counter space in the bathroom and I liked their toiletries as well. The breakfast is decent, too! Convenient location and great price - I would stay here again.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 26 Mar 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Sangat Bagus

Stefano

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
L'element hotel è un albergo modesto ma dall'ottima colazione e struttura a cui non manca nulla di essenziale. Davvero eccellente la posizione. Facile da raggiungere dall'areoporto e poi vicino più o meno a tutto il quartiere di Manhattan. Raccomando fortemente.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 26 Mar 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Sangat Bagus

Marc

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jaria F- Guest Service Manager pada tanggal 8 Apr 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. It is always encouraging to hear positive feedback. I have shared your feedback with the leadership team.We hope to see you again soon!

10/10 Sangat Bagus

Speros

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Middle of Times Square with lots of action all around
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

6/10 Cukup Baik

Brianna

Bepergian bersama teman
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
I arrived at the hotel at 1:00 PM, which I knew was early as that was the time my flight landed in NYC. When I arrived, I told them I was there. They proceeded to take my suitcases, and then I did some shopping and returned at 4:30 PM to check in, and my room isn't done yet. I came back at 5:00 PM and it's still not ready. My room was finally ready at 6:00 PM. It was ridiculous, and the staff weren’t helpful and rude.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I do understand how much of an inconvenience not having the room available until late in the evening can be. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as the one you faced from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area so that we may change your view of the Element.

8/10 Bagus

estelle

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Personnel très accueillant et très poli. Petit déjeuner très bien avec du choix. Petit bémol qui est très personnel : matelas et oreillers trop mous. Localisation parfaite : métro, train, bus à moins de 10min à pied. À 5 min de time square
Menginap 8 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Cher invité,Merci d'avoir pris le temps de nous faire part de votre expérience lors de votre séjour parmi nous. J'ai partagé vos commentaires avec l'équipe de direction.

8/10 Bagus

Frederic

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
3 eme séjour dans cet hôtel et toujours aussi satisfaisant. Seul point plus ennuyant, les ascenseurs le matin. Il est très difficile d’y avoir accès.
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari Jaria - Guest Service Manager pada tanggal 4 Apr 2024
Cher invité,Au nom de toute l'équipe de l'hôtel, je tiens à vous remercier pour le partage de votre séjour.Il est toujours encourageant d’entendre des commentaires positifs, surtout lorsqu’ils proviennent de ceux qui comptent le plus : vous ! Vos commentaires ont été partagés avec notre équipe de direction et notre personnel afin de célébrer les formidables expériences clients que nous avons proposées. Encore une fois, j'apprécie que vous preniez le temps de partager vos commentaires.Nous espérons vous accueillir à nouveau bientôt !!