New York hotel guide. Empire Hotel Group hotel in New York, New York

"The lock on our room door wouldn’t lock Rooms could use some updates"

"Property was great"

"There room was too cold. Called them to fixed the temperature twice time but still it was so cold. Washroom floor was dirty. Also they don’t provide toothbrush/toothpaste unless if you don’t ask for it."

"Clean up to date room. It was also quite comfortable. It was quiet considering that this is in New York City. The only downside is no free WiFi."

"The rooms were clean and they did housekeeping everyday. Staff was friendly."

"The staff did not go above and beyond and were sometimes rude. We also forgot a pair of headphones, and no one was willing to help us or even pick up the phone to assist in getting them back. Service was slow, and the hotel looks much better in photos than it does in reality. Overall, it felt like the staff didn’t want to be there."

"Comfy, good food, great shower"

"I had no problems here best treatment would come back here or stay with them anytime service was above normal and excellent very welcoming to all. "

"Clean room, friendly staff, can’t complain !"