2/10 Sangat Buruk
Javier
11 Nov 2025
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Terrible experience at Lex 48, New York — Do not recommend this hotel
This was, without a doubt, one of the worst hotels I’ve stayed at in New York. On checkout day, I left my luggage at the front desk to pick up later. When I returned, one of my suitcases was missing. The staff had no control over stored luggage — they didn’t ask for any claim ticket, were rude, and seemed completely unbothered. After a long wait, an employee told me he had taken some suitcases to other rooms.
To find mine, the staff started opening occupied rooms, saying “no one’s here, let’s go in,” and even let me walk in to look through everything myself. It was shocking and unsafe. The way they entered rooms so casually showed that the hotel has zero security — anyone could access guests’ belongings without supervision.
The staff refused to take responsibility and even threatened not to return my things when I complained in the lobby about how poorly they handled the situation.
The facilities are also disappointing. They charge a $50 “resort fee” that makes no sense: only one elevator works, the gym is very poor, the bar is unpleasant, and the restaurant hostess — where you’re supposed to use a breakfast credit — was rude and refused to honor coupons. On top of that, I noticed the safe in my room had been tampered with.
I strongly advise against staying at Lex 48. The service is terrible, the facilities don’t justify the price, and the lack of security is alarming. There are many bett
Javier
Menginap 2 malam pada bulan November 2025