Bar (di properti)

Ulasan untuk Hotel Mela Times Square

2 out of 5
Hotel Mela Times Square
120 W 44th St, New York, NY

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 370 dari 1003 ulasan" "
Penilaian 8 - Bagus. 308 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 172 dari 1003 ulasan" "
Penilaian 4 - Buruk. 88 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 65 dari 1003 ulasan" "

8,0/10

Kebersihan

8,2/10

Staf & layanan

7,0/10

Fasilitas

7,4/10

Kondisi & fasilitas properti

7,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

David

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Customer Service pada tanggal 19 Okt 2023
David, thank you for leaving a perfect rating for Hotel Mela on Expedia. We're thrilled that your stay met your expectations and we look forward to your next visit.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bumped for migrants.
We booked our hotel months in advance. However, when we arrived, the hotel had been taken over by the state to house migrants that were shipped there from elsewhere in the country. We were never informed. We were told that we were contacted, but that was not the case. Our stay was meant to be within a few blocks of our destinations. However, we were re-booked at a hotel 16 blocks away. We would have spent the entire trip in a cab or walking for hours. When I asked for a refund, I was told that I couldn't receive one because it was within 24 hours of our scheduled arrival. Again, nothing was ever sent to us detailing what was happening. I am very disappointed and will never attempt staying at the hotel again.
Menginap 1 malam pada bulan Januari 2023
Tanggapan dari Customer Service pada tanggal 2 Jun 2023
Thank you for the feedback.We are always working our hardest to provide a high-quality experience for all. We regret to hear that we didn't meet your expectations. We will share your concerns with our team moving forward.We would love to host you soon so that we can share a better experience with you. We are looking forward to that chance.

6/10 Cukup Baik

William

Menginap 10 malam pada bulan April 2023
Tanggapan dari Customer Service pada tanggal 11 Mei 2023
We appreciate the feedback, William.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Sangat Buruk

Paula, North Attleboro

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Be aware of this hotel, they decided 3 days before my trip they would not honor our reservation. So we had to find another option last minute. Very unprofessional and inconvenient so last minute
Tanggapan dari Customer Service pada tanggal 24 Des 2022
Thank you for the feedback, Paula.We are always working our hardest to provide a high-quality experience for all of our guests. We regret to hear that we didn't meet your expectations. We will share your concerns with our team moving forward.We would love to have you back so that we can share a better experience with you. We are looking forward to that chance.

8/10 Bagus

Valerie

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The location and price of the property compared to others in the same area shows high value. The rooms are clean. Rooms are small, but everything one needs is present. Staff forget to give towels, floor mats and blankets. Had to request twice, but very responsive to requests. Check in and check-out were easy. Staff was always friendly. I would recommend booking an executive room to have more space, and request a room with a view.
Menginap 7 malam pada bulan Desember 2022
Tanggapan dari Customer Service pada tanggal 15 Des 2022
Thank you for sharing your thoughts with us, Valerie.We appreciate the time you've taken to leave us your feedback and we're glad you enjoyed our ideal location, clean rooms and friendly staff. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know.

10/10 Sangat Bagus

Rafael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan November 2022
Tanggapan dari Customer Service pada tanggal 11 Des 2022
Thank you for sharing, Rafael!At Hotel Mela, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 Cukup Baik

Andreas

Menginap 3 malam pada bulan Desember 2022
Tanggapan dari Customer Service pada tanggal 11 Des 2022
Thank you for sharing your feedback, Andreas.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

6/10 Cukup Baik

Linda

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Nice location
Tanggapan dari Customer Service pada tanggal 30 Nov 2022
Thanks for the fantastic review, Linda!We're happy you enjoyed your time with us so much at Hotel Mela! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!

6/10 Cukup Baik

Christopher, Commack

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
For the cost, the rooms/property were somewhat rundown and not clean
Tanggapan dari Customer Service pada tanggal 30 Nov 2022
We appreciate the feedback, Christopher.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with the condtion and cleanliness of our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Bagus

Trevor

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
A good place to stay if you just need a to crash at the end of a day of site seeing. Conveniently located but showing some wear and with few amenities. The windows to our room wouldn't close fully which allowed a lot of noise in from the street and one of the three elevators was out of service for the duration of our stay. Overall though the location is great, right next to Times Square, walking distance from a lot of popular attractions and there's a decent amount of restaurant options nearby.
Menginap 4 malam pada bulan November 2022
Tanggapan dari Customer Service pada tanggal 1 Des 2022
Thank you for taking the time to share this 4/5 review, Trevor!We're delighted you appreciated our ideal location. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our amenities, elevator service and soundproofing with the appropriate members of our management team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

6/10 Cukup Baik

Sheremy

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
This property was at a really nice location. The staff was friendly and let us check in early. Our room had a lot of hair in the bathroom upon check in and we saw quite a few cockroaches. After our first night out we came back in and flipped on the light and saw one scramble across the table. After that we saw 5 more between the bathroom and bedroom areas. The room was kinda cramped but we kind of expected that with a New York hotel. The elevators are very small and one was broke down the whole time we were there. There aren’t any amenities and no fridge in the room. There is a restaurant on one side and lounge on the other.
Menginap 4 malam pada bulan November 2022

10/10 Sangat Bagus

Antonio

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2022

6/10 Cukup Baik

Dale

Tidak Disukai: Kenyamanan kamar
expected more
positive 1) great location 2) friendly staff 3) house keeping daily negative 1) elevators extremely small, 1 not working entire trip 2) room extremely small, 3) furnishings in room where in poor condition
Menginap 3 malam pada bulan November 2022

8/10 Bagus

Ana Margareth

Menginap 1 malam pada bulan November 2022

8/10 Bagus

Ana Margareth

Menginap 8 malam pada bulan November 2022

10/10 Sangat Bagus

Merrilyn

Menginap 1 malam pada bulan November 2022

4/10 Buruk

Luis Diego

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Habitación pequeña e incómoda. No dan ni una botella de agua. Ruidosa (junto a los aires acondicionados) Alfombras viejas y olor a moho
Tanggapan dari Customer Service pada tanggal 9 Nov 2022
Agradecemos que se haya tomado el tiempo para compartir sus comentarios, Luis.Es desalentador que su estadía con nosotros haya sido decepcionante. Nos esforzamos por lograr la calidad, por lo que es lamentable que nuestro alojamiento y aislamiento acústico no hayan cumplido con sus expectativas. Nos aseguraremos de analizar sus inquietudes en el futuro.Esperamos recibirlo nuevamente pronto para una experiencia más positiva.

8/10 Bagus

Charlotte

Traveler bisnis, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ideal location. Clean & tidy.
Excellent location in the heart of Times Square. Large rooms in comparison to other places we’ve stayed at in New York. Comfortable beds. Rooms are dark though, lighting isn’t great. No views from our particular rooms but staff are fabulous!
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Customer Service pada tanggal 30 Okt 2022
Thank you for taking the time to leave this wonderful review, Charlotte!We're so glad to hear that you had a positive stay with us at Hotel Mela! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you.

6/10 Cukup Baik

Michelle

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Fasilitas
Pictures are very misleading. If you are looking for a 2 star hotel in a great location, this is it.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Customer Service pada tanggal 29 Okt 2022
Thank you for sharing your feedback, Michelle.We're disappointed to hear you were unsatisfied with your stay. We strive to provide our guests with a wonderful experience from beginning to end so it's great you enjoyed our convenient location. Please know your feedback regarding our online representation will be addressed with the appropriate members of our marketing and management teams so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we're truly capable of sharing with our guests. Thank you again for the feedback.

4/10 Buruk

ALIF

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas
Location is amazing! The staff is fabulous! Bed sheets are dirty and! No Mini bar in the room!
Menginap 3 malam pada bulan Oktober 2022
Tanggapan dari Customer Service pada tanggal 26 Okt 2022
We appreciate the feedback, Alif.It's unfortunate your time with us was anything less than ideal. We strive to offer quality service and convenience for all of our guests. We're happy you enjoyed our convenient location and friendly staff despite the problems you had with our cleanliness and in-room amenities. We endeavor to offer the best experience possible and your feedback will help. Thank you.We do hope to see you again soon so we can share a more positive experience with you.

8/10 Bagus

Oleksandr

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Oktober 2022

8/10 Bagus

mauricio

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Boa
Menginap 6 malam pada bulan Oktober 2022
Tanggapan dari Customer Service pada tanggal 24 Okt 2022
Thank you for this lovely rating, Mauricio!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hotel Mela. We'd like to share an even better experience with you soon.

4/10 Buruk

Ophelia

Menginap 1 malam pada bulan Oktober 2022

8/10 Bagus

Christine

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
Clean, affordable, perfect location
Menginap 5 malam pada bulan Oktober 2022
Tanggapan dari Customer Service pada tanggal 19 Okt 2022
Thank you for the fantastic rating, Christine!We're delighted to hear you enjoyed your stay at Hotel Mela and loved our clean accommodations and ideal location! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future!Thank you again for taking the time to share your review.

4/10 Buruk

Richard

Menginap 3 malam pada bulan Oktober 2022
Tanggapan dari Customer Service pada tanggal 17 Okt 2022
Thanks for the feedback, Richard.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

6/10 Cukup Baik

Kimberly

Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Kenyamanan kamar
No blanket
The room was cold and we were not provided with a blanket The bed just had a sheet on it
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Customer Service pada tanggal 12 Okt 2022
Thank you for sharing your feedback, Kimberly.We're very disappointed to hear that you were not provided with the proper bedding. Providing our guests with a comfortable experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. Thank you again for taking the time to share your feedback.

10/10 Sangat Bagus

Rory

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kind Staff. Close To Everything.
When we arrived in the city, we stopped to ask if we could stow our bags. The gentleman at the desk was very kind and even checked to see if our room was ready. The room was not ready (but we were super early) but they let us drop our bags. The room was much bigger than I anticipated and it was so close to our theater and other tourist attractions. We would stay here again.
Menginap 1 malam pada bulan Oktober 2022
Tanggapan dari Customer Service pada tanggal 11 Okt 2022
Thanks for the splendid review, Rory!It's fantastic you had such an excellent experience at Hotel Mela and that appreciated our ideal location and spacious accommodations. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.

8/10 Bagus

Lauren

Traveler bisnis
Disukai: Staf & layanan
Great location / Rooms a bit dated
Great location. Room is a bit outdated but doable for brief stay. The bed only came with sheets so after one night of being cold I requested another blanket and slept much better. Staff was very friendly.
Menginap 2 malam pada bulan Oktober 2022
Tanggapan dari Customer Service pada tanggal 7 Okt 2022
Thank you for the lovely rating, Lauren!We're happy you had a pleasant stay with us and appreciated our prime location within the city as well as our friendly staff. It's unfortunate you had such challenges with the condition of our rooms. We hold ourselves to a higher standard. We'll address your concern with our management team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

6/10 Cukup Baik

Mehdi, West New York

Menginap 3 malam pada bulan September 2022

10/10 Sangat Bagus

teresa

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan September 2022
Tanggapan dari Customer Service pada tanggal 27 Sep 2022
Thank you for the excellent rating, teresa!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hotel Mela! We look forward to hosting you again soon.

8/10 Bagus

Lene Funck, Køge

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Passede perfekt til vores behov
Menginap 8 malam pada bulan September 2022
Tanggapan dari Customer Service pada tanggal 27 Sep 2022
Tak fordi du tog dig tid til at skrive en anmeldelse af dit seneste ophold hos os, Sergio. Vi er glade for at høre, at du nød vores hotel beliggenhed. Vi beklager ulejligheden du har oplevet med vores morgenmadsmuligheder og størrelsen på senge på dit værelse. Vi håber, du vil overveje at bo hos os igen i fremtiden.

10/10 Sangat Bagus

Mark

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great Hotel
Our stay was great. We were there for 3 nights and it quite and comfortable. And you arebright in the middle of Times Square.
Menginap 3 malam pada bulan September 2022
Tanggapan dari Customer Service pada tanggal 23 Sep 2022
Thank you for taking the time to leave this wonderful review, Mark!We're so glad to hear that you had a positive stay with us at Hotel Mela! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you.

8/10 Bagus

Tom

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan September 2022
Tanggapan dari Customer Service pada tanggal 21 Sep 2022
Thank you for the 8/10 star rating, Tom!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hotel Mela. Thank you again for sharing!

10/10 Sangat Bagus

Yvonne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 10 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 10 Sep 2022
Thank you for the wonderful rating, Yvonne!It's fantastic you enjoyed your time at Hotel Mela so much! We look forward to hosting you again soon for another amazing experience!

4/10 Buruk

Iván

Bepergian bersama teman, Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Pedí cuarto ejecutivo con vista a la ciudad y me dieron todo tapado a paredes
Menginap 2 malam pada bulan September 2022
Tanggapan dari Customer Service pada tanggal 7 Sep 2022
Agradecemos que se haya tomado el tiempo para compartir sus comentarios, Iván.Nos decepciona saber que no pudimos satisfacer sus necesidades durante su estadía. Tenga en cuenta que estamos dedicados a brindar solo el servicio más atento y cortés a cada individuo que se hospeda en nuestro hotel, por lo que nos aseguraremos de analizar su revisión con nuestro equipo de administración en el futuro.Esperamos que nos brinde otra oportunidad de recibirlo en el futuro para una experiencia más positiva.

8/10 Bagus

Albert

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Proximity to time square
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 4 Sep 2022
Thanks for the fantastic review, Albert!We're happy you enjoyed your time with us so much at Hotel Mela! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.We look forward to hosting you again soon!

6/10 Cukup Baik

Andre

Disukai: Kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Péssimo!
Hotel bem mal cuidado, quarto velho e cheio de defeitos; funcionários antipaticos, não atenderam a solicitação de andar alto e longe de elevador; não permitiram early checkin nem late checkout grátis; cobraram US$27 por ter pequena mancha de sangue no lençol; as taxas que são cobradas além do valor da diária são mais altas que as indicadas na Hotel.com
Menginap 5 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 10 Okt 2022
Obrigado pela avaliação, André. Lamentamos saber que sua estadia em nosso hotel foi menos do que satisfatória. Temos orgulho em fornecer a todos os nossos hóspedes acomodações limpas e confortáveis e excelente atendimento ao cliente, por isso estamos desapontados em saber que não atendemos às suas expectativas. Lamentamos que nossa equipe não tenha conseguido atender sua solicitação de um andar mais alto ou mais distante do elevador e que você não tenha conseguido aproveitar nossas opções gratuitas de check-in antecipado ou check-out tardio. Também pedimos desculpas por qualquer mal-entendido sobre as cobranças do seu quarto. Por fim, lamentamos saber que você achou que nossos impostos e taxas eram mais altos do que o indicado em sua reserva no Hotel.com; nos esforçamos para ser o mais transparentes possível sobre todas as cobranças e taxas para que não haja surpresas no check-out dos hóspedes. Esperamos que você nos dê outra chance de proporcionar uma experiência melhor na próxima vez que estiver na cidade.

10/10 Sangat Bagus

Erika

Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 2 Sep 2022
Thank you for the 10/10 rating, Erika!It's excellent you enjoyed your time at Hotel Mela so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Sangat Bagus

silvia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Me gustó la ubicación.
Menginap 7 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 1 Sep 2022
¡Gracias por la gran reseña, Silvia!¡Estamos encantados de saber que tuvo una excelente estadía en el Hotel Mela! ¡Es maravilloso que te haya gustado tanto nuestra ubicación central! Nos encantaría volver a verte pronto para poder compartir una experiencia aún más positiva contigo.¡Por favor ven a vernos pronto!

10/10 Sangat Bagus

Tiegan

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Agustus 2022

6/10 Cukup Baik

Tina

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas
It looked nice on the outside.
Menginap 3 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 21 Agu 2022
Thank you for taking the time to submit this feedback, Tina.We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.

8/10 Bagus

Andrae, hartford

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing location and staff.
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 20 Agu 2022
Thank you for sharing this kind review, Andrae!We are delighted to hear about your time at Hotel Mela! We truly appreciate your kind words regarding our team and prime location near the heart of the city. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.

10/10 Sangat Bagus

Martha

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Small hotel French Restuarant across street- breakfast to dinner, Virgil’s down the street Barbeque, Longroom next door pub. Rooms are in older building. Well maintained let us check out at 2 as our taxi arrived to take us airport. Very clean bathroom good sized. Only 1 cup Hamilton beach coffee maker. With CUps coffee & tea sugar screa etc. it worked. Jonathan greeted us at Checkin smooth. Tiny elevators but the worked overall great time
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 18 Agu 2022
Thank you for taking the time to leave this wonderful review, Martha! We're thrilled to know you enjoyed your stay at Hotel Mela so much! We strive for excellence so we're pleased to hear you appreciated not only our convenient location and clean accommodations, but also our helpful front-desk staff! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit!

10/10 Sangat Bagus

Jian

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location of Hotel Mela is excellent, the Times Square is just a 2 minutes walk. There are many bars, restaurants, shops around. We walked to many famous spots, super convenient. Since it is at the center of Midtown, it is safer to go back to the hotel a bit later, say 10:30pm or 11:00pm. The staff are friendly and ready to give helps. Alan helped us to upgrade to a larger room making our stay at New York more comfortable. The room is clean. Amy gave us her sweet smile every time she came to clean the room. Jo Jo was very kind to arrange our transportation to the airport. The room is not very big, but it is New York, totally understandable. There is a small coffee machine, I used it to make an instant coffee everyday. There is a safe in the room to keep our laptop and other important things. The Wi-Fi is fast and free (Some 5 star hotels ask for extra fee for Wi-Fi). The wardrobe is big enough to hang our clothes, and a couple of drawers to keep other things. The queen bed is big enough and comfortable. Since everyday we were busy visiting famous spots outside, the room and the services provided have met our requirements: a clean room, comfortable bed, hot water shower, fast Wi-Fi, self-made instant coffee, and friendly staff. To improve: the reception hotline had better extend to 7*24 mode; A brochure of brief introduction of Mela and New York; Replace paper cup to glass cup if possible. Add thick glasses of window to avoid the noise outside. Thanks !
Menginap 8 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 17 Agu 2022
Thanks for the splendid review, Jian! We're elated knowing you had such an incredible time at Hotel Mela. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review. We look forward to your next trip!

10/10 Sangat Bagus

Ilkay Murat

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Alles in allem eine 10/10
Menginap 6 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 13 Agu 2022
Vielen Dank, dass Sie Ihre perfekte Bewertung mit uns geteilt haben, Ilkay! Es ist wunderbar zu sehen, wie sehr Sie Ihre Zeit im Hotel Mela geschätzt haben! Wir möchten, dass sich jeder bei uns wie zu Hause fühlt. Ein Gefühl von Zuhause schaffen zu können, ist genau unser Ziel! Wir freuen uns darauf, bald eine weitere erstaunliche Erfahrung mit Ihnen zu teilen!

4/10 Buruk

Isabelle

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 11 Agu 2022
We appreciate the feedback, Isabelle. We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Bagus

Jovaughna

Menginap 1 malam pada bulan Agustus 2022

8/10 Bagus

Luca

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Muy buena ubicacion y precio
Menginap 8 malam pada bulan Juli 2022
Tanggapan dari Customer Service pada tanggal 11 Agu 2022
¡Gracias por esta hermosa reseña, Luca! Estamos encantados de saber que tuvo una experiencia tan maravillosa en el Hotel Mela. También nos complace que haya disfrutado de nuestra excelente ubicación y proximidad a muchas de las mejores atracciones de la ciudad. ¡Esperamos recibirlo nuevamente para poder compartir otra experiencia fabulosa con usted!

8/10 Bagus

emilie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Rapport qualité prix très correct, très proche de Time square
Menginap 7 malam pada bulan Agustus 2022
Tanggapan dari Customer Service pada tanggal 10 Agu 2022
Merci pour cette belle note, Emilie ! Nous sommes ravis de savoir que nous pouvons vous offrir une expérience agréable. Nous nous soucions du confort et de la satisfaction de nos clients, nous sommes donc impatients de vous accueillir à nouveau à l'hôtel Mela. Nous aimerions partager une expérience encore meilleure avec vous bientôt.

8/10 Bagus

Salvatore

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff were pleasant and helpful. Hotel is kept clean.
Menginap 7 malam pada bulan Juli 2022
Tanggapan dari Customer Service pada tanggal 10 Agu 2022
Thank you for the wonderful review, Salvatore! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Hotel Mela. Have a wonderful day!