2/10 Sangat Buruk
Melis
Bepergian bersama keluarga
11 Jan 2026
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, fasilitas
I stayed at Hotel Park Ave and overall the experience was mixed.
The front desk staff often came across as rude and had an attitude, which made interactions uncomfortable. The check-in and check-out processes are different from standard hotels, but once you understand them, they are manageable.
Room sizes are quite small, but for the price and location, that is acceptable. However, cleanliness was below expectations. The blanket had yellow stains that looked like sweat from a previous guest, which was unpleasant. Bathroom cleanliness was okay, but not exceptional. The shampoo and toiletry pumps were extremely cheap and barely worked, which was frustrating.
What bothered me the most was the extra charge added without providing a receipt. When I reached out, the hotel was not helpful in resolving the issue. A week later, they claimed they could now send a receipt but couldn’t earlier because I booked through Expedia. This explanation does not make sense to me, as I have been using Expedia for a long time and know this is not true. I am also almost certain that I confirmed my contact information at the front desk during check-in.
For the price and location, some compromises are expected, but lack of transparency in charges and poor customer service are not acceptable.
Melis
Menginap 7 malam pada bulan Desember 2025
