Hi Stephanie,Thank you for the kind words regarding our staff and the cleanliness of our rooms. We are delighted to hear that our team's attentiveness helped make your stay at Staypineapple a positive experience. Ensuring our guests feel well-cared for in a spotless environment is a priority for us.We appreciate your feedback and look forward to having the opportunity to host you again soon.Warm regards,Andrew BrownGeneral Manager

Hi Lauren,Thank you for your detailed review and for staying with us at Staypineapple. We're delighted to hear that you found our location prime, appreciated the modern decor, and found our staff wonderful—the free beverage card and in-lobby water station are among the thoughtful extras we're happy to offer.We apologize for the concerns regarding the room size and the Amenity Fee; we aim to provide value and will review our fee structure to ensure that it reflects the services and amenities we provide.We're sorry to hear about the mini-fridge, shower issues, and your experience with the bathroom dispensers. We will address these points to enhance our accommodations and will consider adding locking mechanisms for greater assurance.The peace and comfort of your room amid the outside traffic is pleasing to hear, though we are concerned about your observations of the surrounding area. We understand the importance of providing a safe and secure environment and take measures such as the 7 pm door lockdown to add an extra layer of security.Your experience and safety are very important to us, and we will continue working closely with the local community to address external concerns.Despite these issues, we're glad that you had an overall nice stay and that you felt safe within the hotel. We'd be honored to have you choose Staypineapple again for your next visit to the city.Warm regards,Andrew BrownGeneral Manager

Hi Barbara,We're so pleased to hear that you and your pup had a delightful stay at Staypineapple! Providing a warm welcome to all our guests, including our furry friends, is important to us, and it's wonderful to know that our attentiveness added to your experience.Thank you for choosing us for your stay, and we look forward to having you both back for another visit where every member of the family can feel pampered and cared for.Warm regards,Andrew BrownGeneral Manager

Hi Erin,We sincerely apologize for the disappointment you experienced with the accommodations at Staypineapple. It's clear from your feedback that we did not meet the standards we strive for, especially regarding and the amenities promised.We take your concerns very seriously, and we regret that you felt the staff did not fully address your request to change rooms. Ensuring that every guest receives the room they booked and the level of service they deserve is of utmost importance to us. I did double check and we did have you in a fashionista king that you booked. We were sold out for the day and were not able to room move you as we would certainly be willing to do so if it was availableWe understand that this experience has impacted your desire to stay with us again, but we would greatly appreciate the opportunity to make things right. If you're willing to discuss this further, I would be more than happy to review your reservation details and ensure that any discrepancies are corrected.Your satisfaction is very important to us, and we hope to have the chance to regain your trust and provide you with a true Staypineapple experience.Warm regards,Andrew BrownGeneral Manager

Hi Stu,Thank you for the perfect score! We are overjoyed to hear you found our staff wonderful. Providing exceptional service is something we take great pride in, and we're thrilled to know that our team made such a positive impact on your stay.We look forward to welcoming you back to Staypineapple for another delightful visit.Best regards,Andrew Brown

Hi Gunter,We're pleased to see your rating of 4 out of 5 and appreciate you bringing the issue of noise in the first room to our attention. We understand that a peaceful environment is essential for an enjoyable stay, and we're glad we were able to accommodate a room change for you.Thank you for your understanding and flexibility. We hope that the rest of your stay was comfortable and that you'll choose Staypineapple again for your next visit.Warm regards,Andrew BrownGeneral Manager

Hi Benjamin,We're delighted to hear that you enjoyed the quirky charm of Staypineapple and our proximity to the excitement of the city and MSG. It's wonderful to know that the comfort of our beds and the provided amenities met your needs during your stay.Our staff takes great pride in being friendly and helpful, and we're thrilled they could assist you with questions and enhance your experience with us.Thank you for your kind review, and we look forward to the opportunity to welcome you back for another memorable stay at Staypineapple.Warm regards,Andrew BrownGeneral Manager

Hi Leah,We're absolutely thrilled to hear that you loved your experience with us at Staypineapple! It's wonderful to know that the cleanliness, location, and those special touches all contributed to making your stay wonderful. We take great pride in the little details that can make a big difference for our guests.Thank you for your kind words, and we can't wait to have you back again for another delightful stay. Your enjoyment is what we strive for every day!Warm regards,Andrew BrownGeneral Manager

Hi Stu,Thank you for the perfect score! We are overjoyed to hear you found our staff wonderful. Providing exceptional service is something we take great pride in, and we're thrilled to know that our team made such a positive impact on your stay.We look forward to welcoming you back to Staypineapple for another delightful visit.Best regards,Andrew BrownGeneral Manager

Hi KG,Thank you for your lovely comments! We're thrilled that you enjoyed the charm of Staypineapple, as well as the cleanliness and the in-room coffee. We love going the extra mile to ensure our guests have a delightful experience. We hope to see you again soon for another cozy stay with all the comforts of home.Warm regards,Andrew BrownGeneral Manager

Hi Meredith,Thank you for sharing your experience with us. We're glad you found our location convenient, the decor to your liking, and the room comfortable for your needs.We sincerely apologize for the discomfort you faced due to the absence of a chair with back support for working. Comfort and functionality are important to us, especially for guests who need to use their room as a workspace. We will certainly take your feedback into account as we consider updates to our room amenities to enhance the experience for all of our guests.We value your thoughts and look forward to the opportunity to host you again, with improvements that ensure your complete comfort and satisfaction.Warm regards,Andrew BrownGeneral Manager

Hi Mark,Thank you for taking the time to share your thoughts on your stay at Staypineapple. We're glad to hear that you enjoyed our property and that you would consider staying with us again. We understand your concerns regarding pricing, and we always aim to provide excellent value to our guests by delivering a unique and comfortable experience at competitive rates for our central location.Your feedback is important to us as it helps us to continuously review our pricing and ensure that we are aligning with guest expectations. We're delighted that we've made a positive enough impression for you to want to return, and we hope to have the chance to welcome you back at a rate that feels right to you.Thank you again for your candid review, and we look forward to the opportunity to host you in the future.Warm regards,Andrew BrownGeneral Manager

Hi Meiko,Thank you for sharing your positive experience at Staypineapple. We're delighted that our central location and the tranquility of your high-floor room added to the enjoyment of your stay. Easy access to the city's highlights is what we love to offer, and it's great to know we hit the mark for you. We look forward to your next visit and providing you with another peaceful and convenient stay.Best,Andrew BrownGeneral Manager

Hi James,Thank you for the positive review! We're glad that everything was great during your stay with us at Staypineapple. It's wonderful to hear that despite the intimate space of our rooms, you had a pleasant experience. We appreciate your understanding of the unique charm that comes with a Midtown location. We look forward to welcoming you back soon for another enjoyable visit.Best,Andrew BrownGeneral Manager

Hi Renee,We are thrilled to be crowned as your new favorite place to stay! It's fantastic to hear that your room was excellent and that you're already planning to return for the spring season. We will do our best to accommodate your request for the same room on your next visit. Thank you for sharing your experience, and we eagerly await your return to Staypineapple.Warm regards,Andrew BrownGeneral Manager

Hi Renard,Thank you for sharing your experience! We're absolutely thrilled to hear you found our staff to be outstanding, pleasant, and professional. Providing exceptional service is a core value of Staypineapple, and your kind remarks validate our team's dedication. We look forward to welcoming you back for another pleasant stay.Best,Andrew BrownGeneral Manager

Hi Tom,A perfect score—thank you so much! We're thrilled to have met your expectations and can't wait to do it again on your next visit. Your satisfaction is our top priority!Warmest regards,Andrew BrownGeneral Manager

Hi Richard,We're so glad to hear that our central location added to the convenience of your stay! It's wonderful to know you were able to explore so much just by walking. Thank you for choosing us, and we hope to see you again soon.Best wishes,Andrew BrownGeneral Manager

Hi James,A perfect score—thank you so much! We're thrilled to have met your expectations and can't wait to do it again on your next visit. Your satisfaction is our top priority!Warmest regards,Andrew BrownGeneral Manager

Hi Ashleigh,It's wonderful to hear you had a pleasant experience with us at a reasonable price. We strive to provide great value to our guests, and your feedback confirms we're on the right track. We look forward to welcoming you back again soon!Best regards,Andrew BrownGeneral Manager

Hi Tonya,A perfect score—thank you so much! We're thrilled to have met your expectations and can't wait to do it again on your next visit. Your satisfaction is our top priority!Warmest regards,Andrew BrownGeneral Manager

Hi Jonathan,We're so glad to hear that our central location added to the convenience of your stay! It's wonderful to know you were able to explore so much just by walking. Thank you for choosing us, and we hope to see you again soon.Best wishes,Andrew BrownGeneral Manager

Hello Elaine,We're glad you enjoyed our comfortable rooms and found the location to your liking. Thank you for appreciating the complimentary beverages. We'll certainly take note of your preference for a wider selection and appreciate your feedback on the amenity fee. We look forward to providing an even better experience next time!Warm regards,Andrew BrownGeneral Manager

Hi Siyu,Great to hear you had a great time with us! We look forward to your next stay.Cheers,Andrew BrownGeneral Manager

Hi Steven, Thank you for staying with us and speaking with me just now. We look forward to have you back with us in our celebrity room type so you are comfortable. Cheers, Andrew BrownGeneral Manager

Hi Maurice,We're delighted to hear that we exceeded your expectations for your city trip to NYC! Thank you for choosing us and for the great feedback. We're looking forward to your next visit!Best wishes,Andrew BrownGeneral Manager

Hi Christopher,Your high praise means the world to us here at Staypineapple. Our team is overjoyed to have delivered such a memorable experience for you. We can't wait to welcome you back for another exceptional stay in the future. Thank you for your wonderful feedback!Best,Andrew BrownGeneral Manager

Hi Carol,We're so pleased you loved the hotel and appreciated the linens and creative design! Thank you for bringing the outside noise to our attention; we'll certainly look into ways to improve the tranquility of our guest experience. We also do have rooms on the back side of the hotel that are very quiet that we would be more than happy to place you in whenever you return.Warm regards,Andrew BrownGeneral Manager

Hello Kevin,Short and sweet - we love it! Thrilled you had a great stay with us. Can't wait for your next visit!Best,Andrew BrownGeneral Manager

Dear Katherine,We sincerely apologize for the inconvenience you experienced with the bedding during your stay. We appreciate your feedback and understand that a good night's sleep is crucial. Most guests do love our bedding but it cerainly isn't for everyone. We can always make our beds regular as well upong guest request. So on your next vist just let us know pre-arrival and we will have it set up for you.Kind regards,Andrew BrownGeneral Manager

Dear Joseph,Thank you so much for the fantastic 10 out of 10 review! We couldn't be happier to receive such high praise, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to serve you with excellence in the future.Warm regards,Andrew BrownGeneral Manager

Hi Matthew,We're incredibly grateful for your top rating! It's rewarding to know that we've provided you with a five-star experience at Staypineapple. We strive to make every guest's stay exceptional, and it's wonderful to see that we've succeeded with yours. Thank you for choosing us, and we hope to have the pleasure of welcoming you back again soon.Best,Andrew BrownGeneral Manager

Dear Teresa,We're delighted to hear you found our boutique hotel cute and perfectly located for your New York adventures! It's wonderful that the proximity to Times Square and Hell’s Kitchen's great restaurants contributed to your positive experience. We're overjoyed to become your go-to hotel and can't wait to welcome you back for many more stays!Warmest regards,Andrew BrownGeneral Manager

Dear Paul,We sincerely apologize if the amenity fee caught you by surprise upon arrival. Our intention is to offer transparent and valuable services such as lightning-fast WiFi, bicycle cruisers, Streampineapple, and unlimited coffee and bottled water. We understand that the perception of value can vary for each guest, and we're truly sorry if the offerings did not meet your expectations. We are continually working to improve the guest experience and your feedback is an important part of that process. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to better serve you in the future.Sincerely,Andrew BrownGeneral Manager

Dear Susan,Thank you for your fabulous review! We're thrilled you enjoyed our convenient location, the included amenities, and the special touches like the water and cookies. We're glad to hear that our cozy rooms met your NYC expectations and that you had a comfortable sleep in our great beds, undisturbed by street noise. It's always our goal to ensure a great stay for our guests. Looking forward to having you with us again.Best wishes,Andrew BrownGeneral Manager

Dear Eyana,We're thrilled to see your 5 out of 5 review! It's fantastic to know that we hit the mark on providing you with an exceptional stay. Thank you for taking the time to rate us so highly. We look forward to your next visit and the opportunity to offer you another top-tier experience.Warm regards,Andrew BrownGeneral Manager

Dear Deadre,Thank you for taking the time to leave us a 4-star review. We're delighted you chose to stay with us and are glad that many aspects of your experience met your expectations.However, we apologize for any inconvenience caused by street noise. Providing a restful atmosphere is important, and we'll certainly look into additional ways to improve the sound insulation of our rooms to enhance the comfort of our guests.We value your feedback and hope to host you again for a quieter and even more satisfying stay.Cheers,Andrew BrownGeneral Manager

Dear Gary,Thank you for your review. We're so pleased that you found our team to be helpful during your stay. Our staff always aims to provide the best service possible to ensure a comfortable and enjoyable experience for our guests.We're grateful for your feedback and would be honored to host you again. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Andrew BrownGeneral Manager

Dear Cindy,Thank you for your review. We're so pleased that you found our team to be helpful during your stay. Our staff always aims to provide the best service possible to ensure a comfortable and enjoyable experience for our guests.We're grateful for your feedback and would be honored to host you again. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Andrew BrownGeneral Manager

Dear Nancia,We're absolutely delighted by your 5-star review and truly grateful for the time you've taken to share your high evaluation of our hotel. Your satisfaction is our greatest reward.Thank you for choosing to stay with us, and please rest assured that we will continue to uphold the standards that earned us your esteemed rating. We look forward to welcoming you back for another stellar experience.Warmest regards,Andrew BrownGeneral Manager

Dear Dana,Thank you so much for the fantastic 10 out of 10 review! We couldn't be happier to receive such high praise, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to serve you with excellence in the future.Warm regards,Andrew BrownGeneral Manager

Dear Dan,We're truly sorry to hear that the additional fee has left you feeling disappointed and cheated. We strive for transparency in all our communications and regret any misunderstanding regarding the amenity fee. Our aim is always to provide value and enhance our guests' experiences, not to diminish them.Please know that your feedback is extremely important to us as it helps us reassess our approach how we manage and share this information with our guests. We value your trust and hope to regain it in the future.Warm regards,Andrew BrownGeneral Manager

Hi Elaine,Thank you so much for the excellent rating! We're thrilled that you enjoyed your time with us and that we could deliver a five-star experience at Staypineapple. Your satisfaction is truly the best reward for our team. We look forward to your next visit and the opportunity to exceed your expectations once again!Warm regards,Andrew BrownGeneral Manager

Dear Jenise,Thank you so much for the fantastic 10 out of 10 review! We couldn't be happier to receive such high praise, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to serve you with excellence in the future.Warm regards,Andrew BrownGeneral Manager

Dear David,Thank you so much for the fantastic 10 out of 10 review! We couldn't be happier to receive such high praise, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to serve you with excellence in the future.Warm regards,Andrew BrownGeneral Manager

Dear Kathryn,We are delighted to hear that you had everything you needed for a wonderful quick weekend stay with us! It's a pleasure to know that you found your room clean, comfortable, and well-appointed despite its smaller size—which is indeed a common trait in Manhattan.The fact that you enjoyed the spectacular view and our ideal location near Penn Station is fantastic to hear, and we're thrilled that you found it to be great value for the price.Thank you for considering staying with us again in the future; we're looking forward to your return and the opportunity to provide you with another outstanding experience.Warm regards,Andrew BrownGeneral Manager

Hello,Thank you for taking the time to share your experience with us. We're glad that you found our amenities and the extra touches, like our themed toilet paper, to be a highlight of your stay. We're also happy to hear that our cleanliness, friendly staff, and value for the location met your expectations.We apologize for any issue you had with the bed's stability and will certainly look into this to ensure it's not a concern for future guests. Your comfort is our priority and we appreciate you bringing this to our attention.Thank you again for recognizing the unique aspects of our hotel and the extra perks we provide. We hope to welcome you back to Staypineapple soon, where we can offer you another stay that is both great value and comfortably perfect.Warm regards,Andrew BrownGeneral Manager

Dear Mark,Thank you for your review and for noting the cleanliness and maintenance of our property. We're glad you found our "intimate" rooms to be well-appointed and our staff to be friendly and helpful.We appreciate your feedback as it helps us to ensure we continue to meet our guests' expectations. We hope to have the pleasure of welcoming you back soon for another pleasant stay with us.Warm regards,Andrew BrownGeneral Manager

Hi Cory, Thank you so much for staying with us and taking the time to leave a10 out of 10 review. We are so happy you enjoyed everything about your experience with us and how to see you again soon.Yours in service, Andrew BrownGeneral Manager

Dear Oliver,We're delighted to hear that you enjoyed your stay, particularly the friendly service, comfortable beds, and our convenient location. However, we apologize for the inconvenience caused by the HVAC unit in your room. Rest assured, we will look into this matter to ensure a more peaceful experience for our future guests. Thank you for your understanding, and we look forward to the opportunity to host you again with an even greater experience.Warm regards,Andrew BrownGeneral Manager