East New York hotel guide. Starwood Capital hotel in East New York, New York

"Everything was amazing but there is a disconnect between the front desk and management. I ordered a few things for the room before it was ready. Champagne"

"Location! Location! Location! Great hotel great staff! We will be back! One area would be to upgrade the washrooms in rooms but minor "

"Exceptional customer service in the heart of Times Square!"

"The hotel is in the heart of Time Square. And it feels like you in a Paradise island. Good food and drinks. The staff very friendly and professional. The rooftop Amazing! I recommend this hotel 💯"

"Great location, clean accommodations and helpful staff. Will stay there again!"

"Great location.Clean rooms "

"Only 1 elevator operated during breakfast times. The one elevator never came. They have 6 elevators and they worked at 11am for checking out. They could also use more sitting area in the lobby area. Everything is was great."

"Not clean at all. The property is not in good condition and not worth the high price"

"The location is great. Rooms are small and could use a facelift but ok. Rooms that say double beds are 47” so if sharing a bed it’s tight for two adults. Staff are friendly. $35 tourism charge per night that you can reclaim as credit if you purchase from restaurant. We used it to get Starbucks and a few snacks each day."