Search Family-Friendly Hotels in Newbury

"A phone in the room would have helped"

"We arrived and to say the staff went above was an understatement,,, the hotel is clean, everything is accessible… I would highly recommend…. Thank you from me and the boys… "

"Yes"

"Very friendly front of house staff. Hotel and spa a little rundown. Hot stone massage was amazing. The hotel do a lunch/bar menu that consist of sandwiches and baguettes from 12 till 5 everyday. However the biggest let down was that the chef had " closed the kitchen" because he wasn't prepared for valentine's day dinners and refused to make me something. I was there on a two night stay so lunch was something I definitely needed. I had to complain a lot and it took The front of house manager a lot to persuade the chef to make me something, but all he would offer was a very basic egg sandwich. This was very disappointing. "

"The staff were friendly and helpful .The air con was not working in my room so it was cold i did get given a plug in radiator which helped slightly but it was still cold, not the best when its cold outside!"

"Cold room, but tired but otherwise just fine. Lovely staff."

"Room ok, some dirty marks in the bathroom. A little cool in the room and couldn’t see how to change the temperature. On the plus side, room was very spacious and great coffee machine. "

"Very friendly and accommodating staff. The hotel was spotlessly clean and the breakfast selection excellent. We did find our room too hot and there was a droning noise on and off all night which wasn’t related to the room itself. We mentioned it to the staff on check out and they immediately said they’d investigate. Excellent customer service throughout our stay. "

"Room was very nice clean spacious well maintained. leisure club functional but not a plesant space to relax i would not call this a spa. No treatments availbale during week and no space to sit and relax by pool so more a functional business hotel"