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Ulasan untuk The Vermont Hotel & Vermont Aparthotel

4 out of 5
The Vermont Hotel & Vermont Aparthotel
Castle Garth, Newcastle-upon-Tyne, England

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 542 dari 1007 ulasan" "
Penilaian 8 - Bagus. 264 dari 1007 ulasan" "
Penilaian 6 - Cukup Baik. 97 dari 1007 ulasan" "
Penilaian 4 - Buruk. 56 dari 1007 ulasan" "
Penilaian 2 - Sangat Buruk. 48 dari 1007 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

8,2/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Found the hotel of a high standard and all staff very friendly and professional
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Ami-Jo

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Stephanie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Janice

Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Andrew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Lovely hotel, staff were excellent
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Janice

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Reception pada tanggal 30 Apr 2024
Thank you for your review.

10/10 Sangat Bagus

Michael

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Will be our go to place to stay when we visit Newcastle from now on
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 29 Apr 2024
Thank you for a great review! Looking forward to seeing you again soon.

10/10 Sangat Bagus

Ian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect position in central newcastle. Hotel reception was very friendly and professional, even supplying earplugs on request. Parking was free on site and secure. All aspects of hotel clean and tidy, lots of eating and drinking options on site. Breakfast in bedroom was great. Would definitely stay again..
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 24 Apr 2024
Thank you for a fabulous review Ian! Hope to see you again soon.

2/10 Sangat Buruk

Nick

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Reception pada tanggal 24 Apr 2024
Thank you for your review.

10/10 Sangat Bagus

elizabeth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A pleasure to stay again . The Vermont is our first choice when visiting Newcastle. Rooms are a little dated but breakfast is great and is perfect location for everything . We will be back 😎
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 26 Apr 2024
Thank you for a great review Elizabeth! We hope to welcome you back to the Vermont soon.

10/10 Sangat Bagus

Lynn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful hotel, very clean and helpful, suppirtive staff. Will definitely stay there again.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 24 Apr 2024
Thank you for a great review Lynn, take care.

10/10 Sangat Bagus

Anthony

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent hotel, friendly helpful staff and great price
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 24 Apr 2024
Thank you for a great review!

10/10 Sangat Bagus

CHIU

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
None
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 24 Apr 2024
Thank you for a great review!

10/10 Sangat Bagus

Linda

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Well maintained and very clean. Friendly staff
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 13 Apr 2024
Thank you for a great review Linda. We hope to see you again soon.

10/10 Sangat Bagus

Maxine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Loved the property, great place, parking no problem, only downside was having to give a £200 deposit and not getting it back for up to two days!!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 11 Apr 2024
Thank you for your review Maxine.

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 10 Apr 2024
Thank you for a great review Michael.

8/10 Bagus

Lorna

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We love staying at the Vermont. A fantastic location, love the bar and the rooms and lovely. We would have rated it 5 stars but the breakfast is not great. It’s not because it’s buffet style, it’s more the quality is not great and it’s not kept well either. We still love it but would be 5 stars once the breakfast is better
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amber pada tanggal 1 Apr 2024
Thank you for your review and feedback Lorna, this will be shared with the team. Take care.

8/10 Bagus

Julie

Clean and comfortable
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amber pada tanggal 1 Apr 2024
Thank you for a lovely review Julie. Take care.

2/10 Sangat Buruk

Jackie

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Very disappointing overnight break the noise we experienced throughout the night was disgraceful from both within the hotel and outside the hotel. I have tried to speak with the duty manager regarding my experience and have had no response. For an hotel that markets itself as a luxury hotel it was not the experience myself and my two daughters expected.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Reception pada tanggal 14 Mar 2024
Thank you for your review.

8/10 Bagus

Steve

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
unfortunately difficult to get to sleep on floor 11 with nightclub directly above you, but on a positive note staff were great always polite and helpful
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Amber pada tanggal 6 Mar 2024
Thank you for your review and feedback Steve!

8/10 Bagus

Robert

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Excellent location and very friendly, helpful staff. Unfortunately in the Aparthotel there seems to be a major issue with hot water supply and pressure so a shower on Saturday evening was lukewarm and then just no water at all. Apparently this is an ongoing problem especially when everyone is using showers in the building. In fairness we were offered complimentary breakfast for all 4 of us.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Amber pada tanggal 5 Mar 2024
Thank you for your review and feedback which will be taken on board.

8/10 Bagus

Stephen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Amber pada tanggal 5 Mar 2024
Thank you for your review Stephen!

8/10 Bagus

Jonathon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent breakfast, lovely bar area. The room was clean and decorated stylishly. Staff helpful and a really great location. Walkable to bars and restaurants. No downsides. Would definitely recommend.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Amber pada tanggal 5 Mar 2024
Thank you for your review Jonathon!

10/10 Sangat Bagus

Lewis

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Amber pada tanggal 21 Feb 2024
Thank you for a great review Lewis!

2/10 Sangat Buruk

Stephen

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We were lucky to get a space in the tiny carpark. The door cards didn't work so I had to go back to the reception to get them re authorized. The view from our room was mainly brick wall. The cold water tap on the bath didn't work. So we had to use the shower to cool the hot water. The bathroom sink took ages to empty. We wanted to visit the rooftop bar for a drink and see the sights but was told we couldn't as we hadn't booked, we didn't know that it was booking only as hotel guests we thought it might be easy to get up there. Very disappointed
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception pada tanggal 21 Feb 2024
Thank you for your review.

10/10 Sangat Bagus

Steven

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Amber pada tanggal 8 Feb 2024
Thank you for a great review Steven!

10/10 Sangat Bagus

Penelope

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great stay in the aparthotel. Very spacious suite and clean. Shower was good but the water lukewarm all 3 days but otherwise a good stay. Thanks
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amber pada tanggal 8 Feb 2024
Thank you for a great review!

10/10 Sangat Bagus

Nathan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Amber pada tanggal 3 Feb 2024
Thank you for a great review Nathan

8/10 Bagus

James

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Incredible amount of facilities. Could do with a little refurbish but for the price was extremely happy with our stay.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Amber pada tanggal 3 Feb 2024
Thank you for your review James.

6/10 Cukup Baik

Elliott

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amber pada tanggal 3 Feb 2024
Thank you for your review.

6/10 Cukup Baik

JOHN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Had a great time. Staff,food and room excellent however got home to find they charged my card for £211. Appallingly customer service a month on although they agree its a mistake still no refund. We have booked for later in the year but because of this going to cancel.
Tanggapan dari Amber pada tanggal 3 Feb 2024
Thank you for your review and feedback which we have spoken to you about directly. Please accept our apologies for this error once again.

10/10 Sangat Bagus

Barbara

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Amber pada tanggal 3 Feb 2024
Thank you for a great review.

8/10 Bagus

Nigel

Disukai: Kebersihan, staf & layanan, fasilitas
Great location, stunning facade, cold and took a while to be warm it uo. Charging £2 for what should be complimentary water - when yiu have paid above the going rate seems cheap. Leaving bag with concierge without tagging system was not professional and WiFi was intermittent in room. No facilities for e-cars

10/10 Sangat Bagus

Henk

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
We sliepen in het appartementen gebouw . Appartement pas prima ,schoon en alles aanwezig wat nodig . Woonkamer en lobby waren een beetje gedateerd . Ik vond dit overigens ook van het hotel. De bar in het hotel laat te wensen over. Te kleine bezetting en bepaalde zaken waren continue op. Geen cola,pinot grigio en geen tijd om hapjes te laten komen beetje tegenvaller
Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Pamela

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
River suite was spotlessly clean and spacious. Although was cold at night as no way of adjusting heating that we could find
Menginap 1 malam pada bulan Desember 2023

2/10 Sangat Buruk

Andrew

Menginap 3 malam pada bulan November 2023
Tanggapan dari Reception pada tanggal 3 Feb 2024
Thank you for your review.

6/10 Cukup Baik

Philip

Bepergian dalam rombongan
Disukai: Kondisi & fasilitas properti
Bins weren’t emptied, kettle didn’t work (despite informing reception), nightclub nearby which was noisy past 1am
Menginap 1 malam pada bulan November 2023
Tanggapan dari Amber pada tanggal 27 Nov 2023
Thank you for your review and feedback, we apologise for any inconvenience caused

8/10 Bagus

Leah Van

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was a little concerned when they had my reservation for one night instead of two. Not sure if it was an Expedia issue or the hotels’. The problem was resolved within a few minutes. All was well.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Amber pada tanggal 24 Nov 2023
Thank you for your review and we hope to see you again soon.

8/10 Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A hotel that can offer any occasion.
We had to ask to be moved into a different room with quieter surroundings and the reception staff were great in sourcing another room that was more appropriate for our stay. The breakfast had a great selection and the bar was relaxed and quiet on both the Saturday and Sunday of our stay.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Amber pada tanggal 19 Nov 2023
Hi John, Thank you for your review, it is great to see overall you have enjoyed your stay with us and we very much hope to welcome you back to the Vermont in the near future.

4/10 Buruk

Clare

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Reception pada tanggal 11 Nov 2023
Thank you for your review.

4/10 Buruk

Tobias

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Don't go here
The most noise hotel I ever been to. Horrible WiFi Staff friendly
Menginap 4 malam pada bulan November 2023
Tanggapan dari Reception pada tanggal 7 Nov 2023
Thank you for your review and feedback.

6/10 Cukup Baik

Angela

Disukai: Kebersihan, kondisi & fasilitas properti
Two locations!! Not great
Beware!! When you book this place they dont tell you there are TWO different locations. We booked the Vermont because we wanted to be close to a wedding venue. Foudnnoutnon chrckin that our room was at another location which does not have the amenities listed for the hotel! No breakfast, no gym, no parking!! And to add on to the misery our room was directly over aloud club so it was terribly noisy until 330am!!!
Menginap 2 malam pada bulan November 2023
Tanggapan dari Reception pada tanggal 6 Nov 2023
Thank you for your review however we are clearly advertised as the Vermont Hotel and the Vermont Aparthotel. It is guests responsibility when making a booking.

10/10 Sangat Bagus

Joshua

Disukai: Kebersihan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Amber pada tanggal 7 Nov 2023
Thank you for your review Joshua, we are delighted you enjoyed your stay.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good location somewhat lacking in customer service
Overall Comfortable room in a quiet location within walking distance of restaurants. Some management and staff could do with some training in customer service .
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 3 Nov 2023
Thank you for your review

8/10 Bagus

Jude

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great apartment, lovely concierge and really central but bring your earplugs - its really busy and noisy on a saturday night till late! Better directions when you confim booking would help to find the aparthotel would help too.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 23 Okt 2023
Thank you for your review and feedback. We hope to see you again soon!

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

2/10 Sangat Buruk

Farooq

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 23 Okt 2023
Thank you for your review.

10/10 Sangat Bagus

Donald

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 17 Okt 2023
Hi Donald,Thank you so much for a great review. We hope to welcome you back to the Vermont soon!

8/10 Bagus

Andrew, Providenciales

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 17 Okt 2023
Hi Andrew,Thank you for a great review we hope to welcome you back to the Vermont soon!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 17 Okt 2023
Thank you for a great review.