Hotel Ramah Hewan Peliharaan di Newport News

"The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

"I stayed for less than 24 hours, so my review is based on a very short visit. The young woman who checked us in was very friendly and personable, making the check-in process smooth. The hotel grounds were well-maintained and clean, creating a pleasant first impression. However, the lobby had a slight odor, which we initially attributed to the allowed pets, until we entered our room. Upon entering, the room appeared clean and orderly, but I immediately noticed a persistent mildew smell that was...