Norma hotel guide. Hyatt Hotels hotel in Norma, Chicago

"Staff was great and very helpful."

"Staff was wonderful, ambience was great, room was clean. Had trouble trying to control the temp in the room, we were cold our entire stay. I recommend splurging black out blinds as our room was so vibrantly lit during the night we did not sleep."

"Just an old outdated hotel you know what you’re getting water pressure was a little low. Paint was cracked."

"Great breakfast. Made to order omelets. Great location. Walkable to Bean and Navy Pier. The availability of complementary wine window wax too short."

"Asked Expedia for an early check-in and was told it would be after three like it was supposed to be. It was very cold in Chicago and all we wanted to do is get in a room and begin the day. They promised they would call when our room is available and never ever did. So we walked around in cold Chicago waiting for the call that never ever came. Got the room at 6:30 pm and went to sleep a couple hours later. The heater didn’t work and it was freezing in the broom although they did bring blankets up and a tiny space eater the size of a shoebox. It was definitely not worth what we paid. (A Premium price) and feel a partial refund would be in order."

"The lack of service at breakfast"

"I recently stayed at Hotel Felix and overall had a decent experience. The location is great and very convenient, and the staff were friendly and welcoming throughout my stay. The room itself was clean and comfortable. The only issue I experienced was mold on the bathroom wall and ceiling. I contacted the front desk, and they responded promptly and were able to address and remove the mold, which I appreciated. Overall, it’s a good place to stay for the location and service, but I hope they continue to improve maintenance in the bathrooms."

"Superb location, loved the lake view. Room very comfortable. On the smaller size. Water was lukewarm at 9 am"

"I really enjoyed my stay and the hospitality. Th hotel is close to everything and I walked everywhere."