"I stayed at Tru May 23rd, 2026, and unfortunately, the experience was extremely disappointing. There appeared to be an AC unit or other mechanical equipment directly above our room making loud, constant noise throughout the night—so loud that we could barely sleep.
We contacted the front desk hoping for a solution. The staff were friendly and responsive in checking, which I appreciate, but we were initially told there was not much they could do since no other rooms were available. Since we arrived around 10 PM, changing hotels at that point was not a realistic option. After we continued reporting the noise issue, the hotel was eventually able to find another available room for us, but by then it was already around 1 AM, after a very frustrating and exhausting experience.
My main concerns are:
1. If this room has a known excessive noise issue, guests should be clearly informed before booking. This was never disclosed.
2. I also question whether a room with this level of disturbance should be offered to guests at all.
A hotel stay should provide a basic level of comfort and rest, and unfortunately, this experience did not meet that standard. I wanted to bring this to your attention, as this seems like an issue that should be addressed for future guests."
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