Norton Shores hotel guide. Best Western hotel in Norton Shores, Muskegon

"Very friendly staff, nice pool and hot tub. Room was a little outdated but clean and comfortable beds. Good breakfast. Good value for the price. "

"Overall, I was very pleased with my stay. Check-in folks were very nice and friendly, my room was clean and comfortable, there was plenty of parking, the bed was comfortable, and it was quiet. My room had nice amenities with a fridge, microwave, and coffee maker. I'd stay here again if I'm in the area!"

"This location is currently under renovation. (April 2026) King Suites no longer have Jacuzzi tubs (so watch where you get your room from, i.e. booking sites) We stayed in a freshly renovated King Suite which is now huge for 2 people. Staff was great upon arrival. Breakfast area was great, with good service from morning staff."

"Easy check in. Friendly and helpful staff. Rooms were nice and clean. The bed was was comfy, this is a big one for me! The pool area was clean and well kept. The only thing I would have liked is if breakfast went a little later, I thought that 9:30 was a little early to close it down. It was a good stay and I will be staying with them again."

"The room was clean, cozy and the perfect retreat. The hotel had little amenities to make you feel welcomed. The staff was friendly and took care of any needs right away that needed attention. "

"Good experience "

"Great views of Muskegon lake. Our room was unique. Had a double bed right as you walk in the door. Then a bathroom that divided the room, with a king bed by the sliding patio doors. Lots of room and 2 dressers and tvs. Only thing I didn’t like, no chair or table. Other smaller rooms had table and chairs. Overall it is an awesome hotel and was very pleased with the experience."

"Room newly remodeled. Breakfast just like all other hotels"

"The staff we interacted with were uniformly helpful and very pleasant. They helped counter some of the frustration from the poor design of the hotel. The design issues weren’t terrible, just frustrating; things like shower curtains not reaching the top of the tub which led to wet floors, the sink faucet being set so close to the edge of the sink that it was impossible to use it without flooding the back of the sink, and very odd design in the room. The latter was notable for the location of the tv, the location of a lamp which blocked the view of a painting, and most problematic, the location of the bedside lamps which were placed too far from the beds to make it possible to use the lamps to read in bed. Again, the friendliness of the staff did help mitigate the annoying aspects of the hotel design."