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Ulasan untuk The Watershed - Formerly Hotel Zero Degrees

3.5 out of 5

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 556 dari 1004 ulasan" "
Penilaian 8 - Bagus. 258 dari 1004 ulasan" "
Penilaian 6 - Cukup Baik. 102 dari 1004 ulasan" "
Penilaian 4 - Buruk. 44 dari 1004 ulasan" "
Penilaian 2 - Sangat Buruk. 44 dari 1004 ulasan" "

9,0/10

Kebersihan

9,0/10

Staf & layanan

8,2/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Walter

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This property has just undergone a complete renovation - it is well done, clean, and lovely.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Yatzel Gomez pada tanggal 9 Mei 2024
Dear Walter, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Sangat Bagus

Rich

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was clean, staff very courteous and helpful....nice hotel ...
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Yatzel Gomez pada tanggal 8 Mei 2024
Dear Rich, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Sangat Bagus

Michael T.

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice bar with great cocktails and very good. Bartenders
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Yatzel Gomez pada tanggal 8 Mei 2024
Dear Michael, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Sangat Bagus

Theresa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely renovation - hope to experience the rooftop next time!
Menginap 6 malam pada bulan April 2024
Tanggapan dari Yatzel Gomez pada tanggal 4 Mei 2024
Dear Theresa,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 Sangat Bagus

Gerardo, Lodi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Yatzel Gomez pada tanggal 4 Mei 2024
Dear Gerardo,Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Sangat Bagus

Margarita

Bedroom was clean and beautiful. I would love to have complimentary breakfast like they used it I was kinda disappointed on that and it would bring more customers.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pia Bolanos pada tanggal 29 Apr 2024
Dear Margarita,Thank you for choosing to stay with us and for sharing your experience. We're delighted that you enjoyed your time at our hotel.Regarding breakfast options, we offer a selection of coffee, fruits, and oatmeal to start your day. While we understand that our breakfast offerings may be limited, we are fortunate to be surrounded by fantastic dining options near the hotel. We always encourage our guests to explore these local eateries for a delicious and varied culinary experience.Your satisfaction is our priority, and we are thrilled that you chose to stay with us. Should your travels bring you back to the area, we would love the opportunity to host you again and provide you with an even more memorable stay.

4/10 Buruk

Nikhil

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Overall hotel is new and has nicely designed rooms. The experience was not good though, was moved out of my room into another after a water leak below. The next room smelled bad and had hair in the bathroom. Was moved again and the room had water on the floor.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pia Bolanos pada tanggal 29 Apr 2024
Dear Nikhil,Thank you for choosing to stay with us and for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the water leak and the smell in your room and appreciate your understanding as we swiftly addressed the issue by relocating you to another room.We understand that unexpected situations can arise, and we strive to handle them with professionalism and care. Your feedback is valuable to us, and we will use it to improve our services and prevent such incidents in the future.If you have any questions or need further clarification, please do not hesitate to contact us.Thank you for your understanding and we look forward to welcoming you in the future.

10/10 Sangat Bagus

Barbara, Kennebunk

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautifully renovated hotel, with large and attractive lounge area and large rooms. Only negative was breakfast was just coffee, fruit and oatmeal
Menginap 1 malam pada bulan April 2024
Tanggapan dari Yatzel Gomez pada tanggal 23 Apr 2024
Dear Barbara, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

6/10 Cukup Baik

Felipe, New Canaan

Industrial unpleasant
Menginap 3 malam pada bulan April 2024
Tanggapan dari Yatzel Gomez pada tanggal 23 Apr 2024
Dear Felipe, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

4/10 Buruk

Lisa

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 23 Apr 2024
Dear Lisa, Thank you for this feedback regarding your recent stay with us. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Sangat Bagus

Nicholas

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel offered a beautifully done rustic looking space and the staff were pleasant and helpful. We really enjoyed the onsite restaurant and the location offered many close options for other food choices. Would definitely recommend.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Yatzel Gomez pada tanggal 18 Apr 2024
Dear Nicholas, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

2/10 Sangat Buruk

Michael

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was charged for my room though I couldn't make it there due to weather-related incident.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Pia Bolanos pada tanggal 29 Apr 2024
Dear Michael,We appreciate your interest in staying with us and value your understanding of our cancellation policy. We wanted to clarify our process regarding cancellation fees, especially when cancellations occur outside the 24-hour window.At our establishment, we have a 24-hour cancellation policy in place to ensure the smooth operation of our bookings and to accommodate other potential guests. This means that if a cancellation is made within 24 hours of your scheduled arrival time, no fee will be charged.However, if a cancellation is made after this timeframe, a cancellation fee will be applied. This fee is necessary to cover the costs associated with holding the reservation and ensuring our services are available for all guests.We believe in transparency and fairness in our policies and strive to provide the best experience for all our guests. If you have any questions or need further clarification, please do not hesitate to contact us.Thank you for your understanding and we look forward to welcoming you in the future.

10/10 Sangat Bagus

Mary Ellen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
our room was very clean and comfortable! It appeared to have been just updated window treatments and furnishings! We enjoyed our stay.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Yatzel Gomez pada tanggal 14 Apr 2024
Dear Mary Ellen, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Sangat Bagus

Melvin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The space was beautiful and the staff was amazing!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Yatzel Gomez pada tanggal 13 Apr 2024
Dear Melvin, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Bagus

Nicole, brooklyn

Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Yatzel Gomez pada tanggal 11 Apr 2024
Dear Nicole,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

6/10 Cukup Baik

Indira

Disukai: Kebersihan, staf & layanan
There was a closet that wouldn't open and another locked door. There was no ironing board in the room and the lightening wasn't that great. Otherwise clean and the staff/girl at the front desk was pleasant and helpful.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Yatzel Gomez pada tanggal 11 Apr 2024
Dear Indira, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Sangat Bagus

kendrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 4 Apr 2024
Dear Kendrick, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Sangat Bagus

gregory

Traveler bisnis, Bepergian bersama keluarga dan anak
Clean and comfortable
Menginap 1 malam pada bulan April 2024
Tanggapan dari Yatzel Gomez pada tanggal 11 Apr 2024
Dear Gregory,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 Bagus

Alec

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
New and fresh. Great bed Loud late night both people and dogs.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 2 Apr 2024
Dear Alec, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

8/10 Bagus

Sandra

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff were friendly and professional. Room was clean and comfortable. These are the important features for us when choosing a hotel therefore, this was a great stay! I just wish they had told us before we got there that they’re going through renovations and construction (but the place is starting to look very nice!) Also think the signage on the hotel should be lit to be more noticeable when people arrive at night.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 31 Mar 2024
Dear Sandra, Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. We look forward to welcoming you back for another outstanding experience in the future!

2/10 Sangat Buruk

Julianne

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
If you like thin walls.. it’s the hotel for you
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 31 Mar 2024
Dear Julianne, Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right

8/10 Bagus

Ellen

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 18 Apr 2024
Dear Ellen, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back soon!

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice property.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 23 Mar 2024
Dear Michelle, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 Cukup Baik

Jessica

Disukai: Kebersihan, staf & layanan, fasilitas
Walls were SUPER thin, like you could hear your neighbor in the room over shuffling their feet in the bathroom kinda thing.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 16 Mar 2024
Dear Jessica,Thank you for this feedback regarding your recent stay with us. We value your feedback as it helps us identify areas for improvement. We hope you will give us another opportunity to provide you with a superior stay in the future. Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Sangat Bagus

Alison

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Newly renovated room was very clean, comfortable and with tasteful decor. Large bathroom perfect to share with family. Only comment is that hallway sounds/voices tended to be loud.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 13 Mar 2024
Dear Alison, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Sangat Bagus

Krystyna

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Yatzel Gomez pada tanggal 31 Mar 2024
Dear Krystyna,Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

10/10 Sangat Bagus

Mary

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Although there was construction going on, it did not affect my stay. The staff was friendly, the room was clean enough and the bed was comfortable. The restaurant is amazing!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Yatzel G. pada tanggal 6 Mar 2024
Dear Mary, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Sangat Bagus

Jamie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Was great.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Pia Bolanos pada tanggal 1 Mar 2024
Dear Jamie,Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

8/10 Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The property was very clean and the staff was nice. The property is under renovations and construction began before 8am and was a little noisy. Also would have been good to know that the train tracks were right behind the property.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Yatzel Gomez pada tanggal 26 Feb 2024
Dear Lisa,Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! Please accept our sincerest apologies for any inconvenience the passing train may have caused during your stay. We hope to welcome you back anytime you are visiting the area! We are happy to do our best to accommodate you in a quiet area for any future stays!

8/10 Bagus

Joseph

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel renovation is beautiful. Only concern is the paper thin walls. You can literally hear everything. Sound proofing at least at the room door would make for a much more enjoyable stay.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Yatzel G. pada tanggal 20 Feb 2024
Dear Joseph, Thank you for this feedback regarding your recent stay with us. We look forward to welcoming you back anytime you are visiting the area!

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Pia Bolanos pada tanggal 12 Feb 2024
Dear Guest,Thank you for taking a moment to share your comments about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

10/10 Sangat Bagus

jing

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Big window view with outside trees。
Tanggapan dari Yatzel Gomez pada tanggal 4 Feb 2024
Dear Jing, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

10/10 Sangat Bagus

NuNu

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the view from the room (river view) and loved that the hotel room was very clean and up to date.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Yatzel Gomez pada tanggal 2 Feb 2024
Dear NuNu, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

8/10 Bagus

susan

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Yatzel Gomez pada tanggal 2 Feb 2024
Dear Susan, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area!

10/10 Sangat Bagus

Josette Raffy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Such a wonderful place to stay so close to Times Square
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Aryanna Goodwin pada tanggal 30 Jan 2024
Dear Josette, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

4/10 Buruk

April

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Construction inside and outside. Was noisy with drills and banging early in the morning. Breakfast was just oatmeal to heat up in a microwave. Bathroom walls had some cracks and dark spots. Could hear the train behind hotel pass by frequently. Surrounding area not great.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Yatzel Gomez pada tanggal 27 Jan 2024
Dear April, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero degrees during your next visit to the area.

2/10 Sangat Buruk

Joseph

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan
Horrible , under construction not noted on the booking page , noisy . Unfinished and not up to standards. Called the hotel and requested a refund my wife and I checked out 3 hours after checking in and left due to the noise from occupants in a room above us and the lack of completion of this hotel which was not welcoming or comforting .
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Pia Bolanos pada tanggal 22 Jan 2024
Dear Joseph,This afternoon's conversation was truly a pleasure, and we extend our sincere apologies on behalf of Hotel Zero Degrees Norwalk for any inconvenience you experienced.Should you decide to give us a second chance, I personally guarantee an incredible and seamless stay during your future visit. Your satisfaction is our top priority, and we are committed to ensuring a memorable experience for you.Thank you for your understanding, and we look forward to the opportunity to make amends.

6/10 Cukup Baik

Nathaniel

Traveler bisnis
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Pia Bolanos pada tanggal 22 Jan 2024
Dear Nathaniel,Thank you for taking a moment to share your feedback about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

6/10 Cukup Baik

kate

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
The hotel is going to be beautiful upon completion - that's for sure The staff was kind, friendly and helpful But....the bathroom was incredibly dark. Why? I have no idea. But it would have been helpful to have some light when applying makeup. May sound trivial, or not a reason to have a wall mounted makeup mirror at least, but it's a big deterent for me.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Yatzel Gomez pada tanggal 21 Jan 2024
Dear Kate, Thank you for taking a moment to post this review on Hotel Zero Degrees Norwalk. We appreciate your valuable feedback and apologize for the lighting in the room. Please know we have been working closely with our maintenance and housekeeping teams to identify any damaged or worn furnishings and fixtures and have them repaired or removed. Again, we apologize for the inconveniences you experienced during your visit, and we hope you will give us one more opportunity so that you can experience what's to come.

4/10 Buruk

Nina

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Surprised by a Construction Zone
I booked this trip for my husband's birthday getaway. We have stayed at other Hotel Zero locations and had great experiences. What we were not told is that the entire hotel is under renovation. It looked closed when we arrived. Construction is from 8am-6pm daily which was not disclosed before I booked. Lots of construction happening in the hotel, slow elevators due to workers going up and down. Not the experience we hoped for or expected.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Yatzel Gomez pada tanggal 11 Jan 2024
Dear Nina, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions.We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero Degrees during your next visit to the area.

8/10 Bagus

Edward

Disukai: Staf & layanan
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Yatzel Gomez pada tanggal 19 Jan 2024
Dear Edward, Thank you kindly for taking the time to post this top ranked feedback regarding your recent stay with us! We look forward to welcoming you back anytime you are visiting the area!

6/10 Cukup Baik

Selena

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
With the renovation occurring no amenities were available, at all. I feel discounts should be provided to guest who still consider to stay. I requested a room with a view but was not accommodated. Black panels was placed near the entrance to cover the restaurant which was not appealing
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Yatzel Gomez pada tanggal 10 Jan 2024
Dear Selena, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We apologize that your room request was not fulfilled, we will be addressing this issue with our staff to ensure it does not happen again in the future.Please feel free to reach out to me directly if you would like to discuss your experience further or if there is anything else we can do to make it right.

10/10 Sangat Bagus

Robert

Traveler bisnis
If thru their renovation, i always had an excellent experience staying many times . As well, the restaurant is equally excellent
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Yatzel Gomez pada tanggal 9 Jan 2024
Dear Robert, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.

6/10 Cukup Baik

Karen

Disukai: Kebersihan
OK, But Under Construction
The hotel is under construction. The aesthetics and amenities we expected for the price were lacking.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Yatzel Gomez pada tanggal 9 Jan 2024
Dear Karen, Thank you for this feedback regarding your recent stay with us. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us another opportunity to provide you with a superior stay in the future.

6/10 Cukup Baik

Tori

Bepergian bersama teman
Tidak Disukai: Staf & layanan
It was terribly bad... hallway carpet could be cleaned - Hotel being renovated. Alot of boarded up areas. Didn't give a welcoming vibe.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Yatzel Gomez pada tanggal 6 Jan 2024
Dear Tori, Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions. We hope you will give us one more opportunity so that you can experience what's to come as we strive to provide our guests with a comfortable and enjoyable stay.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Room wasn’t clean, loud guests next door, tv stopped working
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Yatzel Gomez pada tanggal 6 Jan 2024
Dear Sir/Madam,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit, and we appreciate you bringing these issues to our attention. . I will surely speak with housekeeping as we pride ourselves on providing clean & comfortable accommodations for our guests. I sincerely apologize it seems we missed that mark during your visit. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon!

8/10 Bagus

Carla

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Pia Bolanos pada tanggal 22 Jan 2024
Dear Carla,Thank you for taking a moment to share your feedback about your recent stay at Hotel Zero Degrees Norwalk. Your feedback is important to us as it motivates us to continue to improve. we look forward to welcoming you back for another outstanding experience in the future!

6/10 Cukup Baik

Lynette

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Yatzel Gomez pada tanggal 6 Jan 2024
Dear Lynette, Thank you for taking a moment to review your recent visit to Hotel Zero Degrees Norwalk. We hope to welcome you back anytime you are visiting the area.

8/10 Bagus

Tiffany

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Convenient location off of the Merritt. Staff is very friendly. Bar and restaurant staff very helpful. Food was fantastic. Downside was the hotel is under renovations and rooms are very noisy. Can hear every little thing.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Yatzel Gomez pada tanggal 2 Jan 2024
Dear Tiffany, Thank you kindly for taking the time to post this highly ranked feedback regarding your recent stay with us! We hope to welcome you back anytime you are visiting the area! We are actively working to complete the construction as quickly as possible, and we will take your feedback into consideration to improve our communication with guests about any potential disruptions.

10/10 Sangat Bagus

William

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Hotel Zero exceeded our expectations
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Yatzel Gomez pada tanggal 2 Jan 2024
Dear William, Thank you for your glowing review and for taking the time to share your feedback. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another outstanding experience in the future.