Hotel Keluarga di Novi

"You get what you pay for, a cheaper room means less standards so for the price it isn’t bad. There are just some weird smells that they should take care of especially in the hallways it reeks of food."

"Slept there. Did not use anything but breakfast. Breakfast was heavier on carbs, too light on protein. "

"Very clean and quiet. Pool towels available are very small, bring your own "

"The breakfast was stellar. The staff made sure everything was fresh and well prepared. The entire staff friendly and the facility well organized. "

"I loved how the location is away from the busy areas. Very clean and Beautiful hotel! Staff was very professional! Excellent service! I will definitely come back to stay here on my next visit! "

"Good location but poorly managed. Housekeeping is nearly non-existent. I had to ask multiple staff at the front desk several times to have housekeeping clean after no service for days, then maybe two days out of six, despite a promise of daily housekeeping. Of the two days when service was provided, one was adequate and one was poor. "

"The breakfast ends at 9am on the weekend which is insane breakfast should be 10am on weekend no one wants to wake up early on a weekend. "

"When we arrived at the hotel Friday evening, it smelled like smoke both inside and outside of our room. It was loud and people (other guests I and assuming) were shouting on premises. My family and I did not feel safe staying there. The gentleman at the front desk was very understanding and told us we could cancel our reservation. I called the hotel today and was told that they indeed did cancel our reservation and have not collected any money for our stay/reservation. I would like to request a...