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"I’ve stayed at Hotel Margaux previously so let me be clear that I think this was just one bad experience. It is normally fabulous…..and I stay in Epernay a lot for business. This review is more to feedback to the property as I don’t think they truly heard me this morning. I checked in yesterday. Easy check in and as pleasant as normal. The parking option for €15 is very reasonable and I’d recommend using it. The reception area is lovely - modern, bright, clean, classy. I went to my room and that’s when things went a bit South. It was cold in Epernay yesterday and on arrival back to the hotel I was feeling frozen. The heating/air con in the room was switched to cool and I couldn’t change it to heat. I went for a shower (which is great at the Margaux btw) and having heated up I put on the robe that is provided and despite the room being cold it wasn’t too bad. When heading out for the evening I spoke to reception who informed me that heating/air con for each room is controlled by reception. Wait what? I asked them to turn the heating on as the room was freezing and was told that the “summer setting” was air con and the heating couldn’t be turned on. Again, wait what? They did agree to turn the air con off. Got back from dinner and the room was still very cold. The little sleep I managed to get (comfy bed!) was when wearing shorts, a hoody, the robe and under the covers. Still cold! Sort this out Hotel Margaux! I will be back, but you’re on notice! Brekkie is great btw 😉"

"Very clean and nice staff"

"if you offer a bar then supply yhe staff to run it and not complain that "its a holiday weekend and you are on your own"........that's not our problem as a guest, that's your problem"

"Breakfast was good, room meads in good condition and clean. Aircon worked fine."

"Very clean rooms, staff excellent. Great value for money."

"Came from the US - everything about this hotel feels luxurious. Would 100% recommend to others, and would definitely come back. Only giving 4 stars instead of 5 because the hotel does not have a shuttle. So unless you have a rental car, you will have to uber to get anywhere (cannot walk from mutigny train station to hotel unless you want to walk up a very long, steep hill). We ubered whenever we left and it was fine - 5/5 for everything else about this place - absolutely wonderful "

"Great location. Great service. Great room. Fine Dining."

"Just a night stop over at this hotel but non the less a very pleasant stay, hotel was spotlessly clean, a great wine and champagne selection at the bar was a real surprise, staff were excellent!"

"Big parking. At first glance the check-in may look a bit complicated because there’s no reception there with a human being. Check-in process is fully automated and easy to understand. Location is good too. 15 minutes walk from Avenue de Champagne. We liked the hotel."