Hotel Keluarga di O'Fallon

"Great hotel and staff"

"When I arrived there were people camped out in the parking lot and a man who appeared drunk stumbling around. Multiple of the outside building lights were not working. It was apparent the floors had not been recently cleaned upon entering the building and the elevator had a sign on it that it was out of order. I reserved the king whirlpool suite. There were stains on the bed, the chair, the lampshades, the bathtub, and there were pieces of candy on the floor. I spoke to the front desk and she...

"Gagging amount of air freshener to try covering other odors. Swimming pool was closed for cleaning. Most of electric outlets in room did not work. No hot water in morning, even though I ran water a long time. Carpet was filthy, and gooey to walk on. TV remote and other things were sticky. Online ad said TV had Closed Captioning, but that only sometimes worked. A.C. was so noisy the vibrations shook both beds. Had to ask for washcloth and hand towel. Very dim light at sink and makeup mirror....

"The room was filthy. Dust everywhere. Hair on the desk, bathroom counter and toilet. Shower had mold and mildew build up. Not sure these rooms are cleaned between guests!"

"Great place to stay! Clean, large room, ample parking! Great Breakfast!! Staff very friendly and helpful!"

"Overall, the hotel was very nice, and I would give it 4 stars. The only reason I didn't give it 5 stars was because the main lobby had a very strong bleach smell. While I appreciated knowing the area was clean, the odor was so overpowering that it started giving me a headache. They should definitely tone it down. We also had an issue with our shower not working properly. However, the staff was very accommodating and immediately provided us with another room to use for showering until ours was...