Lobi

Ulasan untuk Rodeway Inn & Suites

2 out of 5
Rodeway Inn & Suites
116 Regency Park, O'Fallon, IL

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 142 dari 542 ulasan" "
Penilaian 8 - Bagus. 144 dari 542 ulasan" "
Penilaian 6 - Cukup Baik. 87 dari 542 ulasan" "
Penilaian 4 - Buruk. 76 dari 542 ulasan" "
Penilaian 2 - Sangat Buruk. 93 dari 542 ulasan" "

7,0/10

Kebersihan

7,4/10

Staf & layanan

6,6/10

Fasilitas

6,8/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

8/10 Bagus

Tammy

Bepergian bersama teman
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Very dated and run down.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari M pada tanggal 17 Mei 2024
Dear Tammy,We appreciate your generous ratings. However, we are disappointed that our rooms, furniture, or facilities did not work well for you. We shall investigate your concerns and ensure that our property is adequately upgraded in terms of furnishings and maintenance. On that note, we request you give us another chance to rectify our errors and earn your trust!Best regards,Management Team

6/10 Cukup Baik

Dawn

Bepergian bersama keluarga
Disukai: Kebersihan
Room reeked of weed but we let front desk know asap so we weren’t charged for it. Bed was comfy but the couch was covered in gross stains. Only two towels given but we brought our own from home so not too big of a deal. Front desks girls very friendly and efficient.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari M pada tanggal 26 Apr 2024
Dear Dawn,We aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. Your feedback is important to us as we continuously seek ways to improve the guest experience. Please be assured that we do not promote and are strictly against any use of any illegal substance at our property, but keeping your feedback in mind, we will investigate every bit of your concern diligently and act on them to ensure no other guest experiences what you did. Thank you for bringing this to our attention. Sincerely,Management Team

4/10 Buruk

Kaitlyn

Bepergian bersama teman, Bepergian dalam rombongan
The bathroom was dirty and sheets had stains. We went down for breakfast at 730 and they had nothing. It was pitiful.
Menginap 1 malam pada bulan April 2024
Tanggapan dari M pada tanggal 26 Apr 2024
Dear Kaitlyn,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our amenities were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team

10/10 Sangat Bagus

Clifford

Bepergian bersama keluarga
Disukai: Fasilitas
No complaints
Menginap 2 malam pada bulan April 2024
Tanggapan dari M pada tanggal 19 Apr 2024
Dear Clifford,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

6/10 Cukup Baik

Sarah

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, fasilitas
The hallways and the elevator were really dirty. You could tell the elevator had not been swept or wiped down in a long time. Our bedding looked dirty. We could not tell if it was all just stained, or truly dirty. There were spots on our pillow cases, sheets and comforters.
Menginap 1 malam pada bulan April 2024
Tanggapan dari M pada tanggal 19 Apr 2024
Dear Sarah,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

4/10 Buruk

Shelby

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The room had an unpleasant odor, room wasn’t clean, appeared to be dried vomit down the side of one of the beds, no wash cloths in the room, candy and other unknown items inside the heating/air conditioner.
Menginap 1 malam pada bulan April 2024
Tanggapan dari M pada tanggal 12 Apr 2024
Dear Shelby,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team

2/10 Sangat Buruk

Maddy

Bepergian bersama teman
Awful stay. Very scary area and crowd surrounding the property (ski masks, drugs, alcohol, yelling). Room was dirty, burn holes in the bedding, loud hallways and other guests, very unpleasant sleep and stay.
Menginap 1 malam pada bulan April 2024
Tanggapan dari M pada tanggal 12 Apr 2024
Dear Maddy,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team

8/10 Bagus

Samantha

Bepergian dalam rombongan, Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The price per night was great and the pool looked very clean and appealing however I didn’t have time to enjoy it because of my trip itinerary.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari M pada tanggal 5 Apr 2024
Dear Samantha,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

4/10 Buruk

Tyler

Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The sheets and blankets were all stained, the carpets were dirty, the sofa cushions were torn and falling apart and when wet, the bath mat turned yellow. That staff was okay, not rude but not polite. I was very concerned when they asked me for identification for my service dog, and when shown, they didn't really understand, making me feel they didn’t know the laws. The walls needed a paint job badly.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari M pada tanggal 5 Apr 2024
Dear Tyler,We apologize for the cleanliness issues you encountered. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in these regards. Your feedback is important to us, and we will address these issues with our housekeeping and maintenance teams to ensure that they are resolved promptly. On that note, we request you give us another chance to rectify our errors and earn your trust!Sincerely,Management Team

10/10 Sangat Bagus

Brandyn

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The guy at the desk was very helpful and nice
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari M pada tanggal 22 Mar 2024
Dear Brandyn,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

8/10 Bagus

Chanta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice for the price
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari M pada tanggal 29 Feb 2024
Dear Chanta,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

6/10 Cukup Baik

Larry

Tidak Disukai: Staf & layanan
Was not that bad but upon approaching the entrance there were a couple unsavory people loitering around.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari M pada tanggal 29 Feb 2024
Dear Larry,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

10/10 Sangat Bagus

Eric

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari M pada tanggal 14 Feb 2024
Dear Eric,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Cukup Baik

Braydon

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari M pada tanggal 14 Feb 2024
Dear Braydon,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 Buruk

Tristan

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Tanggapan dari M pada tanggal 25 Jan 2024
Dear Tristan,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Sangat Bagus

Sandra

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari M pada tanggal 18 Jan 2024
Dear Sandra,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Bagus

Chanta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari M pada tanggal 11 Jan 2024
Dear Chanta,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Sangat Bagus

Charles

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Quite
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari M pada tanggal 11 Jan 2024
Dear Charles,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Sangat Bagus

raymond

Traveler bisnis
Disukai: Fasilitas
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari M pada tanggal 11 Jan 2024
Dear Raymond,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Sangat Bagus

Brandy

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very friendly room was clean beds were very comfortable breakfast wasn’t available while we were the but close to restaurants so we just utilized those
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari M pada tanggal 11 Jan 2024
Dear Brandy,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Sangat Bagus

PAUL

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari M pada tanggal 11 Jan 2024
Dear Paul,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Cukup Baik

Kaitlyn

Bepergian bersama teman
Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari M pada tanggal 11 Jan 2024
Dear Kaitlyn,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

4/10 Buruk

Glen

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari M pada tanggal 11 Jan 2024
Dear Glen,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Sangat Bagus

Eric

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari M pada tanggal 23 Des 2023
Dear Eric,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Bagus

Timothy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari M pada tanggal 23 Des 2023
Dear Timothy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Sangat Bagus

Melinda

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Stay
Very nice room. Staff friendly. Clean.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari M pada tanggal 23 Des 2023
Dear Melinda,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Sangat Bagus

lijian

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good enough
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari M pada tanggal 8 Des 2023
Dear Iijian,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
5/5 very good stay for the price
Menginap 6 malam pada bulan November 2023
Tanggapan dari M pada tanggal 1 Des 2023
Dear John,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Sangat Bagus

Monica

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Staff and service, was pleasant and nice. A lot of different stores and restaurants, to choose from. A lot of places, to walk to as well. Kids, enjoyed themselves with swimming every day.
Menginap 3 malam pada bulan November 2023
Tanggapan dari M pada tanggal 1 Des 2023
Dear Monica,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Sangat Buruk

Thomas

Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
When my girlfriend and I checked in and went to our room it wasn't very clean. The floor between the beds and behind the night stand had food crumbs all over. There was fast food wrappers and cups behind the tv stand, the toilet wouldn't flush without taking the lid off the tank and pulling the chain. Over all it was a nightmare and I will not stay there again. Totally put a strain on our time with the family.
Menginap 1 malam pada bulan November 2023
Tanggapan dari M pada tanggal 23 Nov 2023
Dear Thomas,Thank you for taking the time to share your review with us. When we read of your dissatisfaction with the hygiene of our property, we were sorry. In order to guarantee that the hotel maintains its quality and that no other guests have a similar experience, we have immediately shared your concerns with our cleaning team. Give us a chance to prove to you that what you're experiencing is unusual. Despite the fact that we work hard to uphold the highest standards of cleanliness, we really hope you will forgive us for this incident and allow us another chance to serve you better in the future.Sincerely,Management Team

8/10 Bagus

Eric

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari M pada tanggal 17 Nov 2023
Dear Eric,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Cukup Baik

HERBERT

Tidak Disukai: Kebersihan, staf & layanan
BAD BUSINESS
THE LADY AT THE FRONT DESK WAS REALLY STUPID.I TOLD HER TO PUT THE DEPOSIT ON MY CARD AS WE WERE PAYING CASH FOR THE ROOM.SHE DID THE TOTAL OPPOSITE.WE TRIED TO EXPLAIN SEVERAL TIMES HOW WE WANTED BUT SHE FORCED US TO PAY FOR THE ROOM WITH THE CARD AND LEAVE THE CASH DEPOSIT FOR THE ROOM. SO WRONG
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari M pada tanggal 2 Nov 2023
Dear Herbert,We apologize for the inconvenience caused. We will investigate the matter and take appropriate action to prevent such incidents from happening in the future. We appreciate your feedback and will use it to improve our services.Sincerely,Management Team

10/10 Sangat Bagus

Taqirah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari M pada tanggal 2 Nov 2023
Dear Taqirah,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Cukup Baik

Michael

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Dirty
Overall my stay was just...ok. Service at the desk was good and the lobby and common areas seemed clean. I stayed in room 317 and it was very gross. Food/baby toys and clothes behind the dresser in the living room. Something splattered on the couch I had to wipe off and something splattered on the bed skirt I had to wipe off. The toilet didnt work correctly and several times I had to tinker with it to get it to flush. It was a suite and there was only 1 tv (in the bedroom) which was not convenient at all.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari M pada tanggal 2 Nov 2023
Dear Michael,We sincerely apologize for the cleanliness issues you experienced in room. We have taken your feedback very seriously and are taking steps to ensure that this does not happen again. We have also spoken to our staff about the TV issue and will be looking at ways to improve this for future guests. Thank you for taking the time to share your feedback. We hope that you will give us another chance to show you the true quality of our hotel.Sincerely,Management Team

4/10 Buruk

Kyle

Bepergian bersama keluarga
Dirty towels and sheets at check in. Damage in rooms
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari M pada tanggal 26 Okt 2023
Dear Kyle,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

4/10 Buruk

Rickie

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
It's bad practice to lie to people...
We rented three rooms for our family, my pastors family and our friends family. Our room had stained sheets and bedding. Our pastors room smelled like garlic and had holes in the closet door along with crayon markings all over the walls. Our other friends room smelled so strongly of garlic that she asked for another room but when she went to the new room it smelled like a gym bag full of stinking shoes and clothes. She asked for another room and the guy at the front desk told her to check her bags because it was probably her clothes and he wasn't going to give her another room. They also lied and said they have been remodeling the kitchen for 7 days and thats why they weren't giving the breakfast that is advertised but we looked on the reviews from over 4 months ago and seen that they've been giving this same excuse for months. I won't be staying there again.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari M pada tanggal 13 Okt 2023
Dear Rickie,We sincerely apologize for the unpleasant experience you and your guests had at our hotel. We take your feedback very seriously and are committed to making things right. We have already taken steps to address the issues you raised, and we are working to improve our overall service and cleanliness.Sincerely,Management Team

2/10 Sangat Buruk

Casey

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Upon check in we were told the entire property was non smoking, however every floor strongly smelled of marijuana at all times of the day and night.
Menginap 2 malam pada bulan September 2023
Tanggapan dari M pada tanggal 6 Okt 2023
Dear Casey,We apologize for the strong smell of marijuana in our non-smoking property. We take this matter very seriously and are investigating the issue. We are committed to providing a smoke-free environment for all of our guests, and we will take steps to ensure that this does not happen again.Sincerely,Management Team

4/10 Buruk

Ashley

Bepergian bersama keluarga dan anak
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
There were hairs all over the bathroom floor. Remote did not work and when brought to front desk attention, nothing was done. No curtains on the window
Menginap 1 malam pada bulan September 2023
Tanggapan dari M pada tanggal 6 Okt 2023
Dear Ashley,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 Sangat Bagus

Brandi

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
I loved staying here. Thank you for a great experience.
Menginap 1 malam pada bulan September 2023
Tanggapan dari M pada tanggal 22 Sep 2023
Dear Brandi,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Bagus

Lisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice place
Clean and friendly place to stay. Pool was small and cold but nice. Bed was very comfortable and room was large.
Menginap 2 malam pada bulan September 2023
Tanggapan dari M pada tanggal 8 Sep 2023
Dear Lisa,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Sangat Buruk

Barbara

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari M pada tanggal 8 Sep 2023
Dear Barbara,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Sangat Bagus

Ana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari M pada tanggal 8 Sep 2023
Dear Ana,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Bagus

Lee

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
Best bed I have slept on in a hotel!
I was not expecting much because of the low price, but! I had a better night's sleep on the softer mattresses at the Rodeway Inn than I did the night before at the "H Inn" which cost me double.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari M pada tanggal 2 Sep 2023
Dear Lee,We're delighted to hear that you had a great night's sleep on our comfortable mattresses at Rodeway Inn. Providing excellent value for your stay is our priority, and we look forward to welcoming you back for more affordable and restful experiences.Sincerely,Management Team

2/10 Sangat Buruk

Triple

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Terrible service.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari M pada tanggal 24 Agu 2023
Dear Triple,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

10/10 Sangat Bagus

Travis

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari M pada tanggal 8 Sep 2023
Dear Travis,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Sangat Buruk

James

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bad Hotel experience
Room was dirty bed was not made wet towels in tub
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari M pada tanggal 11 Agu 2023
Dear James,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

2/10 Sangat Buruk

Jennifer

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The place was so gross, dirty, and seedy that we did not stay even though we paid.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari M pada tanggal 11 Agu 2023
Dear Jennifer,We are really disheartened to know that your recent stay with us was not up to the mark. Please accept our sincere apologies on behalf of everyone for failing to meet your expectations. We have addressed your concerns regarding the cleanliness of our property straight with the housekeeping staff and we will ensure a more stringent approach from here on. What you experienced is inarguably unpleasant and we will see to it that no other guest experiences the same. Having said that, we earnestly ask another chance in the future to host you better with our improved services.Sincerely,Management Team

4/10 Buruk

Renee

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Had to ask for clean towels
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari M pada tanggal 4 Agu 2023
Dear Renee,We are sorry to hear that you had to ask for clean towels during your stay at our hotel. We understand that this is not the level of service that you expect, and we apologize for any inconvenience it may have caused. We have investigated the matter and have spoken to the housekeeping staff. We hope that you will give us another chance to show you that we can provide you with the high level of service that you deserve.Sincerely,Management Team

10/10 Sangat Bagus

Sandy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Comfortable place to stay while traveling across the country! Would come back again.
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari M pada tanggal 4 Agu 2023
Dear Sandy,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Sangat Buruk

Andy

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Dirty sheets when we arrived that after an hour still hadn’t been changed, A/C barely worked and a 2 inch long cockroach in the window.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari M pada tanggal 4 Agu 2023
Dear Andy,We're sorry to hear that your stay at our hotel was less than satisfactory. We take cleanliness and guest satisfaction very seriously, and we'll investigate this matter immediately. Having said that, we would hate to lose a valued guest like you, and if given another chance, we will go above and beyond to make sure your future stays are completely up to the mark. We really look forward to hosting you better.Sincerely,Management Team