Oak Glen hotel guide. Best Western hotel in Oak Glen, San Bernardino

"I recently stayed at DoubleTree by Hilton and had an excellent experience. The hotel was clean, comfortable, and the staff was friendly and welcoming. Overall, it was a really nice stay and I enjoyed my time there. The only thing I wish they offered is complimentary breakfast, as that would have made the experience even better. Aside from that, everything was great and I would definitely stay here again."

"The breakfast was great.Air conditioning works good.The room was a little cold when we entered , but that's okay"

"Beautiful comfy room, has everything you need and good location with lots of store options. Very satisfied, I would stay here again. Thank you. 🙏 "

"Very dissatisfied with the service. Description of the property was deceiving."

"Clean room. Good breakfast area "

"Great breakfast"

"Great service by the staff at the front desk and the service at the restaurant was also very good"

"My stay here has been extremely disappointing. I specifically paid for a room with proper amenities, yet several basic issues have made my experience unacceptable. The television in my room has not functioned as expected, and the toilet is defective—I’ve had to remove the tank cover just to flush it and prevent it from continuously running. This is not something any guest should have to deal with. Additionally, the bed frame has an exposed metal piece at the bottom that has caused us to hit our toes multiple times, which is both unsafe and uncomfortable. To make matters worse, there has been excessive noise from pressure washing, and water was spraying near the elevator area, forcing us to avoid getting wet just to access it. Overall, these conditions fall far below what was advertised and what I paid for. I would appreciate this being addressed immediately and would like to discuss appropriate compensation for the inconvenience. I was there for a funeral so the last thing I wanted to deal with was having to pack all our things up to move rooms after driving over 8 hours. I was exhausted physically and mentally and grieving the loss of my dear Aunt. "

"This is a great place with some of the nicest people working hard to make our stay experience exceptional every time "