Oak Glen hotel guide. Best Western hotel in Oak Glen, San Bernardino

"location could be better"

"Great service by the staff at the front desk and the service at the restaurant was also very good"

"My stay here has been extremely disappointing. I specifically paid for a room with proper amenities, yet several basic issues have made my experience unacceptable. The television in my room has not functioned as expected, and the toilet is defective—I’ve had to remove the tank cover just to flush it and prevent it from continuously running. This is not something any guest should have to deal with. Additionally, the bed frame has an exposed metal piece at the bottom that has caused us to hit our toes multiple times, which is both unsafe and uncomfortable. To make matters worse, there has been excessive noise from pressure washing, and water was spraying near the elevator area, forcing us to avoid getting wet just to access it. Overall, these conditions fall far below what was advertised and what I paid for. I would appreciate this being addressed immediately and would like to discuss appropriate compensation for the inconvenience. I was there for a funeral so the last thing I wanted to deal with was having to pack all our things up to move rooms after driving over 8 hours. I was exhausted physically and mentally and grieving the loss of my dear Aunt. "

"This is a great place with some of the nicest people working hard to make our stay experience exceptional every time "

"Excellent breakfast and rooms amenties. Parking should be included. Given the room rates"

"The staff was very friendly and helpful. I was very impressed with my room and really enjoyed my stay. I will definitely be booking again"

"😊"

"The property seemed clean but had a bad smell to it. Room was decent. Staff were friendly and helpful."

"Room was in terrible condition, paint peeling off the walls, holes in bathroom door, ceiling tiles stained and not set in place. Room was not stocked with coffee, ice bucket or cups."