Search Hotels in Obrera, Monterrey

"Muy feo el desayuno"

"The biggest issue was the check-in process. Andryk was extremely stubborn and unhelpful, making what should have been a simple arrival unnecessarily frustrating. The attitude felt dismissive and rigid, with no willingness to assist or find solutions. Definitely not the level of service you expect, especially at a hotel like this. Fortunately, Mr. Ernesto completely turned things around. He was professional, attentive, and genuinely focused on resolving the situation. Thanks to him, the experience improved significantly. Staff like Ernesto make a real difference and reflect what hospitality should actually feel like. On the positive side, the hotel does honor Expedia VIP Gold perks, which I appreciated — I received a room upgrade and complimentary breakfast without issues once things were handled properly. The facilities are also very nice — clean, well-maintained, and comfortable. Overall, the hotel has great potential, but service consistency is key. If it weren’t for Ernesto stepping in, this would have been a very poor experience."

"Excellent services"

"Great place great staff and breakfast "

"Great parking and everyone was friendly! "

"Such an amazing experience with World Cup 💕"

"Hi, Order two beds but they give me only one,and asked for safe to put my stuff and they never fixed it."

"The elevator took forever, there are three banks but they open only two. The staff didn’t show much hospitality from greeting us and didn’t tell where things are. We had to ask such things as where is the pool. The soap was missing from the bathroom area. The area is near the mall which was nice and the room is spacious."

"The main floor and lobby are beautiful, the doorman was a nice touch. Checking was a little slow because there was only one clerk with three people in line. We were given a room on the ninths floor, which had a spectacular view of the Monterrey skyline. The door to our room was an issue, very hard to open and close, it appeared like it was falling off It’s hinges or swollen. We told two different people about it, and we still needed to use our body weight in order to open and close the door. The bathroom had the most issues from the shower not draining to a trickle of hot water from the sink faucet. Overall, it was not a good experience, and we do not plan on staying here again."