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Ulasan untuk Best Western Ocean City Hotel & Suites

2.5 out of 5
Best Western Ocean City Hotel & Suites
5501 Coastal Hwy, Ocean City, MD

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 441 dari 1003 ulasan" "
Penilaian 8 - Bagus. 364 dari 1003 ulasan" "
Penilaian 6 - Cukup Baik. 112 dari 1003 ulasan" "
Penilaian 4 - Buruk. 52 dari 1003 ulasan" "
Penilaian 2 - Sangat Buruk. 34 dari 1003 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

7,8/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Brenda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
We had a great stay in OCM best western. Staff was friendly and always had a smile. Location was perfect for us! Lots to do around. Rooms were clean- beds could use an update but for the price and only for a couple nights it was great. We’ll def return and recommend.
Menginap 2 malam pada bulan Mei 2024

8/10 Bagus

Natalie

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Amber pada tanggal 21 Mei 2024
Dear Natalie, Thank you for leaving a review about your stay with us! We hope to see you again soon! Thank you, Amber

10/10 Sangat Bagus

Maxine

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was clean had no problems with clutter
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 4 Mei 2024
Dear Maxine, Thank you for leaving a review about your stay with us! We hope to see you again soon! Thank you, Amber

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Customer service friendly very good room was very clean very easy parking
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 1 Mei 2024
Dear David.Thank you for leaving a review about your stay with us. We hope to see you again soon.Thank you,Amber

8/10 Bagus

Debora

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed here last year - staff was great - area was cold weather wise this year - unable to get the room warm. Otherwise our stay was fine.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 28 Apr 2024
Dear Debora, Thank you for leaving a review about your stay with us! We hope to see you again soon. Thank you, Amber

10/10 Sangat Bagus

Yeimy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Na
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 20 Apr 2024
Dear Yeimy,Thank you for leaving a review about your stay with us! We hope to see you again soon.Thank you,Amber

8/10 Bagus

Amare

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent customer service. The rooms are clean and quiet.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 20 Apr 2024
Dear Amare,Thank you for leaving a review about your stay with us! We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

maria

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The area and it was convenient too everything
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 20 Apr 2024
Dear Maria,Thank you for leaving a review about your stay with us! We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

Carmen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly very welcoming I will come back again and tell my friends about it 5 🌟
Menginap 2 malam pada bulan April 2024
Tanggapan dari Amber pada tanggal 20 Apr 2024
Dear Carmen,Thank you for leaving a review about your stay with us! We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

Wendy

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were extremely polite! Room was larger than we expected.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Amber pada tanggal 18 Mar 2024
Dear Wendy,Thank you for leaving a review about your stay with us. We hope to see you again soon!Thank you,Amber

10/10 Sangat Bagus

Ruth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms a little noisy but not terribly so. Staff was very friendly and helpful. Woman working the breakfast bar was so nice and cheerful!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Amber pada tanggal 18 Mar 2024
Dear Ruth,Thank you for leaving a review about your stay with us. We hope to see you again soon!Thank you,Amber

10/10 Sangat Bagus

Thomas

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Amber pada tanggal 13 Feb 2024
Dear Thomas,Thank you for leaving a rating about your stay with us! We hope to see you again soon. :)

10/10 Sangat Bagus

William

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 29 Okt 2023
Dear William,Thank you for leaving a rating about your stay with us. We hope to see you again soon.Thank you,Amber

8/10 Bagus

Stefanie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The staff was responsive, professional, and helpful.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 25 Okt 2023
Dear Stefanie,Thank you for leaving a review about your stay with us!Thank you,Amber

10/10 Sangat Bagus

Shelley

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 25 Okt 2023
Dear Shelley,Thank you for leaving a rating about your stay with us!

8/10 Bagus

Elizabeth

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 22 Okt 2023
Dear Elizabeth,Thank you for leaving a rating about your stay with us! We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

James

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 3 Nov 2023
Dear James,Thank you for leaving a rating about your stay with us! We hope to see you again soon.

2/10 Sangat Buruk

Lina

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This property gave me a key to an occupied room twice! Ms. Edith checked me into an occupied room and Ms. Stacey did the same. They could not find my paperwork and Ms. Stacey read everyone's card to me until she found it. How can you tell a customer other occupants' names? Someone stayed in my room and was checked out to me. This is an unsafe property and we walked into a person's room sleeping with their kids. My kids and I could have gotten hurt because of the unprofessional and unsafe way the staff of this property handled the situation. We got out of the property as fast as we could and stayed in a different hotel. This is unacceptable and I am asking full refund!!
Menginap 1 malam pada bulan Juli 2023
Tanggapan dari Amber pada tanggal 27 Okt 2023
Good Evening Lina,I'm afraid you left a review for the wrong hotel. We do not have anyone working here by either of the names you mentioned. Surely a situation like you described would've been documented and we have no record of anything like that ever happening.Thank you,Amber

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
10 out of 10 do not recommend
Horrible customer service, and the worst hotel I have ever stayed at. I stayed 4 nights with my boyfriend and little sister who is 12 and they made us pay $40 + tax for her stay. Said they were going to refund my card but I have yet to see a refund. Mold in the sink and an uncleaned tub with hair from the previous guest in it. The air conditioner smelled of mildew when in use. Housekeeping NEVER once changed our bedsheets or made our beds during our stay, a towel in the bathroom looked previously used with blood stains on it. Also underneath of sheets the mattress protector was disgustingly dirty with brown spots all over it looked very unsanitary to be sleeping on. The toilet clogged every time we used it even if it was just to pee had to go down to the front desk to get a plunger. 10 out of 10 do not recommend. I truly enjoyed staying at Best Westerns when I was a little girl with family but I don't think I can give it another chance, it was truly a horrible experience. I wanted so badly to have a nice time with my family but it was so hard to do that.
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Tom pada tanggal 28 Okt 2023
Thanks for your review. I am sorry about the confusion at check-in. We do charge an extra adult fee for any guest over 12 years of age. We were told after check-in the child was 12 years old. We refunded the charge immediately. It usually takes 3-5 business days for your bank to process. The other issues were never brought up to us during your stay. We have staff behind the front desk 24 hours a day to take care of any issues. I'll forward your review onto the housekeeping department.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Oc
Nice place , good breakfast, noisy traffic.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 9 Okt 2023
Dear Guest,Thank you for leaving a review about your stay with us. We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

Joyce

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Had a wonderful time.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Amber pada tanggal 9 Okt 2023
Dear Joyce,I'm glad to hear that you had a good time! We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

OLUFUNMILAYO

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Amazing experience
Menginap 4 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 1 Okt 2023
Dear Guest,Thank you for your rating! We hope to see you again in the future.Thank you,Amber

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Staf & layanan, kenyamanan kamar
Beds were clean, bathroom was clean but the hotel hallway smelled weird. The room had a musky, humid smell even with the ac going, the smell didn’t go away
Menginap 3 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 27 Sep 2023
Dear Guest,Thank you for leaving a review about your stay with us. I will certainly make sure our housekeeping manager is made aware of your concerns. I hope you choose to visit us again in the future.Thank you,Amber

10/10 Sangat Bagus

Shelley

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 27 Sep 2023
Dear Shelley,Thank you for leaving a rating about your stay with us!

8/10 Bagus

James

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I thought some of the furnishings could use an upgrade and the cleaning staff could have been a little more attentive to the rooms
Menginap 4 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 23 Sep 2023
Dear James,We appreciate your feedback. We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

mario

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel rooms were really clean, the entire hotel was good and had good service.
Tanggapan dari Amber pada tanggal 23 Sep 2023
Dear Mario,Thank you for leaving a review about your stay with us. We hope to see you again soon!Thank you,Amber

6/10 Cukup Baik

Masoud

Tidak Disukai: Staf & layanan
No comment
Menginap 2 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 15 Sep 2023
Dear Masoud,Thank you for leaving a rating about your stay with us.

10/10 Sangat Bagus

Brandon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 15 Sep 2023
Dear Brandon,Thank you for leaving a rating about your stay with us.

8/10 Bagus

Amy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was a nice facility to stay in with kind staff. You could tell some updates were needed, and the hallways creaked as you walked to you room. But the room itself was clean, comfortable, and modern.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 12 Sep 2023
Dear Amy,Thank you for your feedback. We hope to see you again soon!Thank you,Amber

6/10 Cukup Baik

SAMUEL

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Check in time is 4 o’clock most hotel is the check in time is 2 o’clock. This hotel is until 4 o’clock. The room is not ready and if you come early like 2 o’clock they’re going to charge you $25 early check-in this is not fair.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 6 Sep 2023
Hi Samuel,Thank you for leaving a review about your stay with us. I do apologize that you feel our early check-in fee is not fair. I appreciate your feedback. We hope to see you again in the future.Thank you,Amber

8/10 Bagus

Merrissa

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Tidak Disukai: Staf & layanan
Our party came with more than 1 car and the hotel would not accommodate us having more than one car. Breakfast was great. Front desk did give us more towels.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 6 Sep 2023
Dear Merrissa,Thank you for leaving a review about your stay with us. I am sorry that we couldn't allow you to park a second car in our lot. We only have enough spots in our lot for every room to have one parking space. We were at full capacity when you stayed with us. Allowing you to park two cars would've taken a spot away from someone else who also paid for a room. I appreciate your feedback and hope you choose to visit us again soon.Thank you,Amber

10/10 Sangat Bagus

Shradha

Menginap 1 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 23 Sep 2023
Dear Shradha,Thank you for leaving a rating about your stay with us!

6/10 Cukup Baik

Laura

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 23 Sep 2023
Dear Laura,Thank you for leaving a rating about your stay with us!

6/10 Cukup Baik

Julie

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The rooms were clean enough but everything was very old and outdated. There were cracks/holes in the wall and the bathroom was pretty old. Fine for a night but wouldn’t go back. Workers were very very kind.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Amber pada tanggal 6 Sep 2023
Dear Julie,Thank you for your feedback. We are constantly making upgrades to our property every off-season. We hope you choose to give us a second chance in the future.Thank you,Amber

8/10 Bagus

Sharon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 6 Sep 2023
Dear Sharon,Thank you for leaving a rating about your stay with us!Thank you,Amber

8/10 Bagus

Tennessee

Bepergian bersama keluarga
Disukai: Staf & layanan, kenyamanan kamar
The stairwells and the toilet/shower could be cleaner.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 6 Sep 2023
Dear Tennessee,Thank you for your feedback. I will certainly pass your review along to our housekeeping manager. We hope you choose to visit us again in the future.Thank you,Amber

8/10 Bagus

Robert

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff was very friendly. Did not care for the egg prep for breakfast.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 31 Agu 2023
Dear Robert,Thank you for leaving a review about your stay with us. We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

Marleen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 30 Agu 2023
Dear Marleen,Thank you for leaving a rating about your stay with us. We hope to see you again soon.Thank you,Amber

8/10 Bagus

Sajan

Bepergian bersama keluarga dan anak
It was good experience. Breakfast good. Staff good.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 31 Agu 2023
Dear Sajan,Thank you for leaving a review about your stay with us. We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

Fred

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I was pleasantly surpised as the hotel was excellent all around. The staff was profesional, helpful and very nice so my next quick trip to Ocean City Maryland I will be staying at the Best Western Hotel & Suites and kudo's to Camil as my housekeeper on the 2nd floor.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 27 Agu 2023
Dear Fred,Thank you for leaving a review about your stay with us! I will certainly pass along your kind comments to Camil. She is an asset to our team and we are happy to have her. We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

S

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly and informative staff. Great breakfast options: pancakes, fried eggs, muffins, bread, oatmeal, cold cereal and yogurt. But would be great if they has french toast and belgium waffles (or belgium waffle maker). Would be even better if property had a swimming pool. Bowling and arcade right next to property. Fun place.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 25 Agu 2023
Dear Susan,Thank you for leaving a review about your stay with us. We hope to see you again soon.Thank you,Amber

10/10 Sangat Bagus

Akilile

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 25 Agu 2023
Dear Akilile,Thank you for leaving a rating about your stay with us.Thank you,Amber

6/10 Cukup Baik

jasmin

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Walk distance to the beach but not to the board walk. Breakfast is decent.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 25 Agu 2023
Dear Jasmin,Thank you for leaving a review about your stay with us! We hope to see you again soon.Thank you, Amber

2/10 Sangat Buruk

Agata

Bed bugs!!!!
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Tom pada tanggal 24 Agu 2023
Hello,We take bed bugs very seriously. Our staff does weekly checks at all of or properties. All of our beds have bed bug covers on the box springs and mattresses. It is a preventative measure that most hotels take. Just because a hotel has covers on their beds, doesn't mean there are bed bugs in the room. I'm sorry you didn't realize that. No bugs or evidence were ever seen or found in either of the two rooms you inspected.

8/10 Bagus

Ann

Disukai: Staf & layanan
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 25 Agu 2023
Dear Ann,Thank you for leaving a rating about your stay with us!

8/10 Bagus

Raymond

Small room set aside for breakfast is way too small for Summer time crowds. Was there 2 mornings and there was a long line for food and not enough seating.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 24 Agu 2023
Dear Raymond,Thank you for leaving a review about your stay with us. I appreciate your feedback.Thank you,Amber

10/10 Sangat Bagus

Djordje

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
👍
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 24 Agu 2023
Dear Djordje,Thank you for your rating!

8/10 Bagus

Stephen

Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 12 Sep 2023
Dear Stephen,Thank you for leaving a rating about your stay with us!

6/10 Cukup Baik

Yazmin

Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 12 Sep 2023
Dear Yazmin,Thank you for leaving a rating about your stay with us!

10/10 Sangat Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Amber pada tanggal 22 Agu 2023
Dear Jennifer,Thank you for leaving a review about your stay with us!Thank you,Amber