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Ulasan untuk Hilton Garden Inn Oklahoma City Bricktown

3 out of 5
Hilton Garden Inn Oklahoma City Bricktown
328 East Sheridan Avenue, Oklahoma City, OK

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 627 dari 1000 ulasan" "
Penilaian 8 - Bagus. 244 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 67 dari 1000 ulasan" "
Penilaian 4 - Buruk. 31 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 31 dari 1000 ulasan" "

9,4/10

Kebersihan

9,2/10

Staf & layanan

8,8/10

Fasilitas

9,2/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Kristopher

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Cesar Reyes pada tanggal 7 Mei 2024
Thank you for the awesome review, Kristopher! We appreciate you staying with us and look forward to seeing you again.

8/10 Bagus

Shelby

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Cesar Reyes pada tanggal 1 Mei 2024
Thank you for the 4-star review! We appreciate you staying with us and look forward to seeing you again.

8/10 Bagus

Matthew

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Felt very comfortable and in walking distance to brick town!
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Gracie M. pada tanggal 24 Apr 2024
We appreciate your feedback!

4/10 Buruk

mary

Bepergian bersama teman
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
We will not stay here again. I booked and paid on Expedia and when I arrived I was asked for driver license and credit card. My birthday was last week and all I had for a license was the renewal paper for my OK RealID, since the actual new one comes by mail. She said they couldn’t take that, company policy. I didn’t bring my passport to OKC and had no picture I’d. I said, I already paid, and she said oh well, you booked thru a third party. Why is that bad?. Finally my husband came and had a picture I’d, why that works I don’t know his name wasn’t n reservation or card. We were given a room with a view of the roof a/c, coincidental??? Room was a little run down. No down comforter. Had to use valet pkg and it was all by text supposedly. Took over 15 minutes for car to come 20 yards. Won’t be staying there for this price plus valet parking cost.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Gracie M. pada tanggal 7 Apr 2024
Mary, thank you for your feedback. All Hiltons require a physical photo ID upon check in. We apologize for the inconvenience this caused you. We would also like to refund your valet for the wait time you experienced. You should expect it in 3-5 business days. Thank you for staying with us!

10/10 Sangat Bagus

William

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Over the top customer service. Safe, clean and comfortable.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Veronica R pada tanggal 5 Apr 2024
Hi William, Thank you for contacting us, we are glad we met your needs and expectations during your stay with us! We hope to see you again soon.

8/10 Bagus

Aimee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Gracie M. pada tanggal 27 Mar 2024
Thank you for your feedback!

8/10 Bagus

Robert K

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Better maintenance of elevators needed
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Delaney pada tanggal 19 Mar 2024
Robert, I am sorry about the elevator issues you experienced during your stay. I hope you give us another chance the next time you visit Bricktown.

10/10 Sangat Bagus

Kris

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location, clean, and friendly/efficient staff!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Gracie M. pada tanggal 13 Mar 2024
Thank you for your feedback!

10/10 Sangat Bagus

Steve

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Gracie M. pada tanggal 20 Mar 2024
Thank you for your feedback!

10/10 Sangat Bagus

Aracely

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Es el mejor en todos los aspectos simplemente único en Oklahoma
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Gracie M. pada tanggal 20 Feb 2024
Thank you for your feedback!

10/10 Sangat Bagus

Shannon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Gracie M. pada tanggal 14 Feb 2024
Thank you for your feedback!

10/10 Sangat Bagus

Darcy

The lobby with restaurant and bar are so nicely done and very comfortable.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Darcy, thank you so much for taking the time to give us feedback! I'm so glad you enjoyed your stay! We hope you come back to visit us again soon!

10/10 Sangat Bagus

Delaney

Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Gracie M. pada tanggal 20 Mar 2024
Thank you for your feedback!

2/10 Sangat Buruk

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Absolutely horrible
Absolutely horrible, employee front desk rude and aggressive. Caught in lies. Tried to double my charge. Valet parking only and charges you $34. Room was small for upgraded...tv was unplugged. Ac was loud. Still dealing with them having to wait till monday to talk to manager
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Veronica R pada tanggal 11 Feb 2024
Hi, thank you for contacting us. I am disappointed to hear that we did not meet your expectations. If there is anything I can do for you at this time, please let me know.

8/10 Bagus

Brent

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Brent, we are pleased that you enjoyed your stay with us! We hope you come visit OKC again soon!

10/10 Sangat Bagus

Amanda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Conveniently located
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Amanda, we are so happy that you enjoyed your time at our property! We hope you come stay again soon!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
We are so glad you enjoyed your stay with us!

8/10 Bagus

Bill

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Bill, we are so glad you enjoyed your stay with us! We hope you come back to visit OKC again soon!

8/10 Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Ok
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Robert, we are so glad that you enjoyed your stay with us. We hope you come back to visit OKC again soon!

2/10 Sangat Buruk

Corey

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Veronica R pada tanggal 3 Feb 2024
Hi Corey, thank you for contacting us. We are very sorry to hear that we did not meet your expectations. We hope you can give us another opportunity to make it right. If there is anything we can do at this time, please let us know.

10/10 Sangat Bagus

Lou

Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Gracie M. pada tanggal 20 Mar 2024
Thank you for your feedback!

10/10 Sangat Bagus

Liz

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great experience!
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Veronica R pada tanggal 3 Feb 2024
Hi Liz thank you for contacting us. We are glad to hear we met your expectations; we hope to see you again soon!

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Veronica R pada tanggal 3 Feb 2024
Hi, thank you for contacting us. We are glad to hear we met your expectations; we hope to see you again soon!

4/10 Buruk

Fernando

Disukai: Staf & layanan
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Veronica R pada tanggal 3 Feb 2024
Hi Fernando thank you for contacting us. We are sorry to hear that we did not meet your expectations. We hope you give us another opportunity to serve you, if there is anything we can do at this time please let us know.

10/10 Sangat Bagus

Loyd

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Veronica R pada tanggal 3 Feb 2024
Hi Loyd , thank you for your contacting us. We are glad we met your needs. We hope to see you again soon!

8/10 Bagus

rigoberto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Bueno
Esta bien el hotel sólo unos detalles en la limpieza pero el inconveniente es que solo funciona 1 elevador y es muy tardado subir y bajar y demasiada gente
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Veronica R pada tanggal 3 Feb 2024
Hola Rigoberto, gracias por contactarnos. Lo sentimos por la inconvenencia de los elevadores. Esperemos que nos de otra oportunidad!

6/10 Cukup Baik

Patricia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Needs help
In no way does my review reflect the service of the employees at this location. They were are very nice and helpful. Now to this review: our room had no hot water in the shower, fortunately, maintenance came and fixed this. There was only 1 working elevator of the 3 until our 3rd day when they were all broken, which is a problem should you be disabled in any way or have a lot of luggage. The bed was not comfortable at all. I do a lot of traveling and this is probably one of the most uncomfortable beds I’ve been on. The location is great, the staff is lovely, and the lobby and sitting area is very nice. The rest needs some TLC immediately.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Veronica R pada tanggal 3 Feb 2024
Hi Patricia, Thank you for contacting us. We appreciate your comments, we hope the next time you find yourself in OKC you give us another try!

6/10 Cukup Baik

Dorlisa

Traveler bisnis
Disukai: Kebersihan, staf & layanan
Water would not go above midway between cold and hot on the shower. :(
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Dorlisa, I am so sorry about the issue with the hot water during your stay. We appreciate you taking the time to leave us this feedback. I will address the water issue with our team. We hope you give us another chance the next time you are in town. Thank you!

6/10 Cukup Baik

Misty

Disukai: Kenyamanan kamar
Left early for weather, but glad because hotel was down to one elevator and was a long wait to go anywhere.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Misty, I am sorry about the long wait times you had due do our elevators being down. We have been working hard to solve the issue. We hope you give us another chance the next time you are in Bricktown

4/10 Buruk

Aaron

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Veronica R pada tanggal 3 Feb 2024
Hi Aaron, Thank you for contacting us. We apologize for the not meeting your expectations. We hope the next time you find yourself in OKC you give us another opportunity to serve you.

10/10 Sangat Bagus

Lora

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great staff.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Lora, we are so glad that you enjoyed your stay with us! We hope you come back to visit again soon!

10/10 Sangat Bagus

Brett E

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great room and staff
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Brett, I am so glad that you enjoyed your time at our hotel! We hope you come back again soon!

10/10 Sangat Bagus

Quent

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Quent, we are so glad that you enjoyed your stay with us! I hope you get to come back to visit again soon!

10/10 Sangat Bagus

Karen

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Karen, we are so glad you enjoyed your stay! We hope you come back to visit Bricktown again soon!

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Delaney pada tanggal 12 Feb 2024
We are so glad that you enjoyed your stay with us!

2/10 Sangat Buruk

Shanita

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Search For Better
Very uncomfortable bed. Dirty hallways with sewage ranked smell. Very poor customer service from time of entry until day of departure. Never again
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Shanita, I am so sorry about the experience you had at our location. This is not the standard we strive to achieve. I will talk with my team about your feedback. Thank you for taking the time to share.

10/10 Sangat Bagus

Travis

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Travis, we are so glad that you enjoyed your stay with us! We hope you get to come back to Bricktown again soon!

8/10 Bagus

Wumairehan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

8/10 Bagus

Christopher

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari Delaney pada tanggal 12 Feb 2024
Christopher, we are so glad you enjoyed your stay with us! We hope you come back to visit us again soon!

6/10 Cukup Baik

Stan

Menginap 2 malam pada bulan Desember 2023

8/10 Bagus

Monty

Bepergian bersama keluarga
Disukai: Fasilitas
Just cool
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Richard

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Gracie M. pada tanggal 29 Nov 2023
Thank you for your feedback!

2/10 Sangat Buruk

LaQuesha

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Floor I was on smelled like a sewer backup. When asking the front about the smell and possibly moving rooms was told it would be checked out. Needless to say it never was.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Gracie M. pada tanggal 29 Nov 2023
Thank you for your feedback! We are sorry moving rooms was an inconvenience.

10/10 Sangat Bagus

Jerry

Bepergian dalam rombongan
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
When it came time to leave I called for my car but it still took over 30 min to get my car from valet
Menginap 2 malam pada bulan November 2023
Tanggapan dari Gracie M. pada tanggal 21 Nov 2023
Jerry, thank you for your feedback. We apologize for the wait time on valet, please feel free to reach out to us if there is anything we could do make up for it.

2/10 Sangat Buruk

Daniel

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I booked this restaurant because it included breakfast (at the time I booked it). The person in front desk told me she couldn't see that and didn't want to do anything about it. I ended up paying for my breakfast and the lady was rude and was not cooperative. Very disappointed knowing I could have book a cheaper hotel with buffet included.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Gracie M. pada tanggal 21 Nov 2023
Daniel, thank you for your feedback! We are sorry breakfast was an inconvenience.

10/10 Sangat Bagus

Robert

Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Artem

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place to stay! Would come back!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Gracie M. pada tanggal 3 Nov 2023
Artem, thank you for your feedback. We hope you visit again soon!

10/10 Sangat Bagus

Terri

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Veronica pada tanggal 2 Nov 2023
Thank you for choosing to stay with us! We are glad you enjoyed your stay

8/10 Bagus

Cheryl

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Gracie M. pada tanggal 21 Nov 2023
Cheryl, thank your for your feedback!

10/10 Sangat Bagus

Erin

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Delaney pada tanggal 30 Okt 2023
Erin, we are so glad that you enjoyed your stay with us! We hope you come visit Bricktown again soon!